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Added 6 mins ago
BC
Assistant Director of Food and Beverage
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
The Assistant Director of Food & Beverage is responsible and accountable for supporting the strategic planning, coordination, and execution of all Dining and Banquet Services within Banff…
Added 6 mins ago
Area Manager
Lammle's Western Wear
Calgary, AB
Monitor and analyze key performance indicators to drive profitability.
Added 21 mins ago
B&
Document Control Coordinator (Nuclear)
Black & McDonald Limited
Pickering, ON
- Full-time
…Bowmanville and typically reports directly to the Quality Assurance Director. This is a vital support role within the Quality Assurance department as a central hub for departmental support…
Added 21 mins ago
TM
Mental Health Consultant
Toronto Metropolitan University
Toronto, ON
- Full-time
In collaboration with HR Partners, coaches leaders through challenging workplace conversations and performance management considerations tied to health issues.
Added 21 mins ago
TM
Director, Student Integrated Health & Wellbeing
Toronto Metropolitan University
Toronto, ON
- Full-time
Reporting to the Executive Director, Student Wellbeing, the Director will be a key member of the Student Wellbeing senior leadership team, providing strategic and operational leadership…
Added 21 mins ago
TM
Senior Learning Consultant, Employee Mental Health and Wellbeing
Toronto Metropolitan University
Toronto, ON
- Temporary
…mental health in the workplace. Working collaboratively with the Director, Workplace Wellbeing Services and community partners, you’ll develop engaging workshops, online learning and…
Added 21 mins ago
NI
Child Care Manager
North Island Métis
Campbell River, BC
- Full-time
Reporting to the Executive Director, the Child Care Manager will be involved in the centre from its early development, helping to establish the programming, operations, relationships, and…
Added 21 mins ago
UO
Clinical Placement Operations Manager
University of British Columbia
Vancouver, BC · UBCV | Friedman Building (FRDM)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…policies and procedures, as well as monitor student progress and performance on clinical…
Added 21 mins ago
Senior Policy Analyst
Government of Alberta
AB
Reporting to the Associate Director within the Statutory Director's Office (SDO), the Senior Policy Analyst leads the development and implementation of operational frameworks and processes…
Added 22 mins ago
TU
Clinical Placement Operations Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…policies and procedures, as well as monitor student progress and performance on clinical…
Added 22 mins ago
MH
Director, Equipment Planning and Biomedical Services
Mackenzie Health
Richmond Hill, ON
- $137,748 to $175,793 CAD / year
- Full-time
The Director, Equipment Planning and Biomedical Services is accountable for clinical and non-clinical asset planning, maintenance and management. The role provides overall leadership to…
Added 22 mins ago
TU
HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…departmental strategic priorities. Working closely with the Director, Administration and University HR partners, the role ensures HR matters are effectively managed, appropriately…
Added 22 mins ago
TI
Go-to-Market (GTM) Growth Manager
TRSB Inc.
Montreal, QC
- Full-time
You will work closely with our GTM Director, Marketing team and Business Development team to identify the right companies, find the right people, create highly relevant outreach, launch…
Added 36 mins ago
B
Director, FP&A (Revenue)
Benevity
Remote, Canada
- Full-time
- Remote
Benevity is looking for a Director, Financial Planning & Analysis to lead revenue planning, reporting and operations in one connected team. Reporting to our SVP, Finance, you will own how…
Added 36 mins ago
B
Director, FP&A (Revenue)
Benevity
Remote, Canada
- $156,800 to $206,750 CAD / year
- Full-time
- Remote
Benevity is looking for a Director, Financial Planning & Analysis to lead revenue planning, reporting and operations in one connected team. Reporting to our SVP, Finance, you will own how…
Added 51 mins ago
CG
Director, Talent & Leadership Development
Compass Group Canada
Mississauga, ON
- Full-time
Compass Group Canada is seeking a Director, Talent & Leadership Development to strengthen leadership capability and build a more strategic, business-driven talent function across the…
Added 51 mins ago
ML
Director, Taxation
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
The Director, Taxes provides leadership and management to the tax function working with senior management and the corporate finance team as well as collaborating with internal and external…
Added 51 mins ago
B
Senior Director, Learning & Development
BGBx
Canada
- Full-time
The Senior Director, Learning & Development, reporting to the Chief People Officer, will lead the development and execution of a comprehensive learning and development strategy across BGBx,…
Added 51 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…for audit non-conformance. Review final results with Market Director Food…
Added 51 mins ago
D|
Manager, Brand Marketing Insights - The Ordinary - Global
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
Reporting into the Director, Brand - Global of the Ordinary, the Manager, Brand Marketing Insights - The Ordinary - Global will serve as the strategic bridge between consumer understanding,…
Added 51 mins ago
S
Food Safety Program Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
…for audit non-conformance. Review final results with Market Director Food…
Added 51 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…for audit non-conformance. Review final results with Market Director Food…
Added 51 mins ago
GE
Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the Direction of the Director of Housekeeping/Facilities, the Executive Housekeeper will be responsible for the highest quality of cleanliness and condition within the hotel and Event…
Added 1 hour ago
ACCOUNT MANAGER - CONTRACT
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Toronto, ON
GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver
Added 1 hour ago
Clinical Operations Manager
Canadian Mental Health Association BC Division
Vancouver, BC
Collaborate with the Medical Director to develop and ensure compliance with clinic policies and procedures.

Citylitics

Senior Account Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.
Posting language: English
Posted: Oct 30, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is hiring a proactive, analytical, and commercially driven Senior Account Manager reporting to the Director of Account Management.

The Senior Account Manager will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling cross-sell opportunities.

This role will build trusted relationships with customer executives and business leaders, develop a deep understanding of their strategic priorities, and advise them on how to apply Citylitics to drive pipeline growth, expand market coverage, increase sales productivity, and improve commercial performance.

The Senior Account Manager will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support that strategy.

The ideal candidate has a strong background in Account Management or Sales and a demonstrated record of advising customers, retaining recurring-revenue accounts, and closing renewals and expansions.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Account Strategy and Commercial Ownership

Own renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio.
Build account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities.
Understand each customer’s budgets, priorities, planning cycles, and decision-making processes.
Identify risks early and develop plans to protect and grow each account.

Executive Engagement and Customer Advisory

Build, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders.
Advise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins.
Develop executive and key stakeholder champions who advocate for Citylitics within their organizations.
Lead account reviews, renewal discussions, and commercial negotiations.

Renewals and Account Growth

Own and close renewals and upsells while enabling cross-sell opportunities.
Identify opportunities to expand Citylitics across additional business units and platform use cases.
Maintain an accurate renewal and expansion pipeline and forecast.

Cross-Functional Execution

Set the account strategy and customer outcomes that guide adoption and enablement.
Partner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth.
Coordinate internal teams to address customer needs, manage risks, and advance account opportunities.
Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM.
Other duties as assigned.

Experience and Commercial Track Record:

5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.
Demonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets.
Proven experience leading complex renewals and commercial negotiations involving multiple decision-makers, procurement teams, and executive sponsors.
Track record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets.
Experience building strategic account plans and coordinating internal teams to execute against them.
Strong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.

Executive and Strategic Account Management:

Proven ability to build credibility and productive relationships with senior executives and business leaders.
Strong executive communication, presentation, negotiation, and commercial storytelling skills.
Ability to connect Citylitics’ capabilities to customers’ growth strategies, sales growth objectives, and market expansion plans.
Ability to develop executive champions and navigate complex customer organizations.
Strong business judgment and the ability to prioritize accounts, risks, and opportunities based on commercial impact.
Experience leading executive business reviews, strategic planning sessions, renewal discussions, and value conversations.

Operational and Analytical Capabilities:

Strong CRM discipline and experience managing account plans, renewals, expansion opportunities, forecasts, and commercial activity within a CRM.
Ability to produce accurate forecasts and communicate changes in account risk, renewal probability, and expansion potential.
Strong analytical, problem-solving, and decision-making skills.
Highly organized, with strong attention to detail, prioritization, planning, and follow-through.
Ability to lead cross-functional account initiatives without direct authority over the teams responsible for execution.
Sufficient technical fluency to understand Citylitics’ platform, articulate its commercial value, and participate credibly in customer discussions.
Comfortable operating in a fast-growing company where roles require initiative, accountability, resourcefulness, and disciplined execution.

Professional Attributes

Commercially Driven: Maintains a strong focus on retention, expansion, and achieving measurable customer value.
Strategic and Proactive: Anticipates customer needs, account risks, and growth opportunities and acts before they become urgent.
Highly Organized: Manages multiple accounts, stakeholders, renewals, and expansion opportunities without losing momentum.
Trusted Advisor: Builds credibility with customer executives and connects Citylitics to their strategic and commercial priorities.
Clear and Persuasive Communicator: Navigates challenging conversations, influences decisions, and communicates value in clear commercial terms.
Accountable and Results-Oriented: Takes ownership of commitments, follows through, and delivers against retention and growth targets.

Why Citylitics?

Competitive compensation package featuring an On-Target Earnings (OTE) potential of $135,000 – $180,000+
This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

The Senior Account Manager will own the commercial strategy and performance of an assigned customer portfolio, focusing on achieving gross and net revenue retention targets. They will build trusted relationships with customer executives to advise on platform adoption and identify opportunities for renewals, upsells, and cross-sells.

Requirements

Candidates must have 5+ years of B2B Account Management or Sales experience within a SaaS or recurring-revenue business. A proven track record of managing complex renewals, commercial negotiations, and achieving revenue retention targets is required.

Skills

Account Management
SaaS
Sales
Renewal Management
Revenue Retention
Strategic Planning
Executive Engagement
Commercial Negotiation
CRM
Data Analysis
Forecasting
Customer Success
Upselling
Cross-selling
Business Development
Communication

Benefits

Generative AI tools access
Data universe access
Collaborative environment

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
Predictive Intelligence
Infrastructure
CRM
ERP
Data Lakes
AI Agents
ARR
GRR
NRR
Churn
Renewal Forecasting
Sales Pipeline
Commercial Strategy
Executive Business Reviews
Market Intelligence
B2B
Customer Enablement
Strategic Account Planning

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