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Added 5 mins ago
LC
Director, Product Management (Instore Selling)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
As Director, Product Management, you will define strategy and drive execution across Lightspeed’s Instore Selling product portfolio, shaping key differentiators across services, AI-driven…
Added 13 mins ago
Director of Executive Client and Consulting Services
Treasury Board Secretariat
St. John's, NL
The Director is also responsible for leading and developing a diverse team of Human Resources professionals, fostering a high-performing, collaborative, and client-focused culture. This…
Added 20 mins ago
S
Lead Instructional Designer
SafetyCo
Toronto, ON · Greater Toronto Area, Canada
- Contract
…of it as the instructional design equivalent of a Creative Director. You’ll be the strategic and creative leader responsible for defining how SafetyCoLabs designs learning, from our…
Added 20 mins ago
EI
Internal Communications and Event Specialist
Enercare Inc.
Markham, ON
- Contract
Reporting to the Director of Internal Communications, you will support strategic planning, lead event delivery and execute communications across internal channels. Your work will help…
Added 35 mins ago
B
Director, Quantitative Developer (C#)
BMO
Toronto, ON · FCP
- Full-time
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By…
Added 49 mins ago
LL
Social Media Influencer
LEAP Legal Software
Toronto, ON
- $85,000 to $100,000 CAD / year
- Contract
…clients and internal stakeholders. Reporting to the CEO and Director of Marketing, you will take a hands-on role in executing our social media strategy, developing content plans and…
Added 50 mins ago
Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight - Toronto
Scotiabank
Toronto, ON
As Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight, you will lead and oversee the National Supervision team, ensuring business strategies, plans and initiatives…
Added 50 mins ago
LL
Social Media Influencer
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
…clients and internal stakeholders. Reporting to the CEO and Director of Marketing, you will take a hands-on role in executing our social media strategy, developing content plans and…
Added 50 mins ago
Commercial Manager
Aecon
Gibbons, AB
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 1 hour ago
Associate Director, Portfolio Governance and Value Realization
Canadian Blood Services
Ottawa, ON · Toronto, ON
…Toronto, Ontario. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent…
Added 1 hour ago
IF
Director, Operational Risk Audit
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you passionate about risk management, continuous improvement, and creating value through internal audit? As Director, Operational Risk Audit, you will play a key role in leading the…
Added 1 hour ago
CR
Maintenance Manager- 6 Month Contract
COGIR Real Estate
Winnipeg, MB
- Full-time
…ongoing maintenance, reliability, and optimization of equipment…
Added 1 hour ago
K
Account Manager
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 2 hours ago
PH
Director, Clinical Operations - BC Cancer Nanaimo
Provincial Health Services Authority
Nanaimo, BC
- Full-time
The Director, Clinical Operations supports frontline clinicians and requires a strong onsite presence. The preferred candidate will bring demonstrated experience leading clinical teams…
Added 2 hours ago
NT
Director of Brands
Nature's Touch Inc.
ON
- Full-time
This is a rare chance to build a brand. Reporting to the VP of Sales, Marketing and PMO, the Director of Brands owns consumer marketing for the Nature's Touch brand - building, launching,…
Added 2 hours ago
IF
Regional Director, Vancouver
iA Financial Group
Vancouver, BC
- Full-time
Are you driven by business growth and advisor development and looking to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?…
Added 3 hours ago
FR
US Corporates - Credit Analyst, Director, Retail & Consumer - Toronto
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Toronto, ON
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US Corporates - Credit Analyst, Associate Director - Retail & Consumer - Toronto
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Added 3 hours ago
HT
Director, Finance (CSM)
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Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 3 hours ago
PA
Director of Sales
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Barrie, ON
- Full-time
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Added 3 hours ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
…certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change…
Added 3 hours ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON · North York, ON
- Full-time
Assess risks across development, interconnection, permitting, construction, supply chain, revenue, customer concentration, regulation, financing conditions and operating performance.
Added 3 hours ago
NB
Senior Director Investments Transfers
National Bank of Canada
Montreal, QC
- Full-time
A career at National Bank as a Senior Director – Investment transfers means leading all inbound and outbound transfer activities for wealth Management business lines. You lead a team of six…
Added 3 hours ago
NB
Senior Employee Data & AI Automation Analyst
National Bank of Canada
Montreal, QC
- Full-time
Within the Employee Experience and Performance sector, you will be part of an HR Analytics and Systems team of approximately 30 colleagues, including data engineers, data scientists,…
Added 3 hours ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
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Citylitics Inc.

Account Director

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Experience: 5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business
Posting language: English
Posted: Oct 27, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is hiring a proactive, analytical, and commercially driven Account Director reporting to the Director of Account Management.

The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling cross-sell opportunities.

This role will build trusted relationships with customer executives and business leaders, develop a deep understanding of their strategic priorities, and advise them on how to apply Citylitics to drive pipeline growth, expand market coverage, increase sales productivity, and improve commercial performance.

The Account Director will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support that strategy.

The ideal candidate has a strong background in Account Management or Sales and a demonstrated record of advising customers, retaining recurring-revenue accounts, and closing renewals and expansions.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Account Strategy and Commercial Ownership

Own renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio
Build account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities
Understand each customer's budgets, priorities, planning cycles, and decision-making processes
Identify risks early and develop plans to protect and grow each account

Executive Engagement and Customer Advisory

Build, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders
Advise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins
Develop executive and key stakeholder champions who advocate for Citylitics within their organizations
Lead account reviews, renewal discussions, and commercial negotiations

Renewals and Account Growth

Own and close renewals and upsells while enabling cross-sell opportunities
Identify opportunities to expand Citylitics across additional business units and platform use cases
Maintain an accurate renewal and expansion pipeline and forecast

Cross-Functional Execution

Set the account strategy and customer outcomes that guide adoption and enablement
Partner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth
Coordinate internal teams to address customer needs, manage risks, and advance account opportunities
Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM
Other duties as assigned.

Requirements

Experience and Commercial Track Record:

5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business
Demonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets
Proven experience leading complex renewals and commercial negotiations involving multiple decision-makers, procurement teams, and executive sponsors
Track record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets
Experience building strategic account plans and coordinating internal teams to execute against them
Strong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.

Executive and Strategic Account Management:

Proven ability to build credibility and productive relationships with senior executives and business leaders
Strong executive communication, presentation, negotiation, and commercial storytelling skills
Ability to connect Citylitics' capabilities to customers' growth strategies, sales growth objectives, and market expansion plans
Ability to develop executive champions and navigate complex customer organizations
Strong business judgment and the ability to prioritize accounts, risks, and opportunities based on commercial impact
Experience leading executive business reviews, strategic planning sessions, renewal discussions, and value conversations

Operational and Analytical Capabilities:

Strong CRM discipline and experience managing account plans, renewals, expansion opportunities, forecasts, and commercial activity within a CRM
Ability to produce accurate forecasts and communicate changes in account risk, renewal probability, and expansion potential
Strong analytical, problem-solving, and decision-making skills
Highly organized, with strong attention to detail, prioritization, planning, and follow-through
Ability to lead cross-functional account initiatives without direct authority over the teams responsible for execution
Sufficient technical fluency to understand Citylitics' platform, articulate its commercial value, and participate credibly in customer discussions
Comfortable operating in a fast-growing company where roles require initiative, accountability, resourcefulness, and disciplined execution

Professional Attributes

Commercially Driven: Maintains a strong focus on retention, expansion, and achieving measurable customer value
Strategic and Proactive: Anticipates customer needs, account risks, and growth opportunities and acts before they become urgent
Highly Organized: Manages multiple accounts, stakeholders, renewals, and expansion opportunities without losing momentum
Trusted Advisor: Builds credibility with customer executives and connects Citylitics to their strategic and commercial priorities
Clear and Persuasive Communicator: Navigates challenging conversations, influences decisions, and communicates value in clear commercial terms
Accountable and Results-Oriented: Takes ownership of commitments, follows through, and delivers against retention and growth targets

Benefits

Why Citylitics?

Competitive compensation package featuring an On-Target Earnings (OTE) potential of $135,000 - $180,000+
This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

Own the commercial strategy and performance of an assigned customer portfolio, including renewals, retention, upsells, and expansion opportunities. Build executive relationships, advise customers on achieving business outcomes with Citylitics, and coordinate internal teams to support adoption, account growth, and accurate forecasting.

Requirements

Requires at least five years of B2B account management or sales experience in SaaS, data, technology, or another recurring-revenue business, with a record of meeting retention and expansion targets. Candidates should have experience with complex renewals, executive relationships, strategic account planning, CRM-based forecasting, and cross-functional coordination.

Skills

Account Management
Sales
Strategic Account Planning
Executive Relationship Building
Renewal Management
Revenue Retention
Account Expansion
Cross-Selling
Commercial Negotiation
Revenue Forecasting
SaaS Revenue Metrics
CRM Management
Customer Advisory
Cross-Functional Collaboration
Data Analysis

Benefits

Competitive Compensation
Generative AI Tools
Access to Data Resources

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
B2B Sales
Account Strategy
Annual Recurring Revenue
Gross Revenue Retention
Net Revenue Retention
Churn
Contraction
Expansion Revenue
Renewals
Upselling
Cross-Selling
Commercial Negotiations
Executive Business Reviews
Strategic Account Plans
CRM
Forecasting
Account Health
Customer Enablement
Customer Adoption
Infrastructure
Predictive Intelligence
Artificial Intelligence
Data Analytics
Sales Intelligence
Market Expansion
Pipeline Growth
ERP Integration
Data Lakes

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