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Added 2 mins ago
PL
Project Coordinator
Philson Ltd.
Fredericton, NB
- Full-time
…Supervisors and Project Managers on Heavy Civil construction projects that typically range from $500,000 to $30,000,000 in value. The intent is to find the right candidate to grow into…
Added 2 mins ago
NH
Senior Architectural Technologist
Noam Hazan Design Studio
Toronto, ON
- Full-time
Senior-level experience as an Architectural Technologist, Architect or comparable architectural professional.
Added 2 mins ago
MC
Project Manager - Business Change
MatchBox Consulting Group
Burnaby, BC
- Contract
…solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our…
Added 16 mins ago
Procurement Specialist
Acciona
ON · CAN - Ontario Line North
We have successfully delivered large infrastructure projects across Canada since 2001. Our leadership and expertise span the entire value chain from research and development through…
Added 16 mins ago
P
Real Estate & Operations Lead
Prologis
Toronto, ON
- Full-time
Title: Senior Manager, Real Estate and Customer Experience
Added 16 mins ago
C
Sr. Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…successfully delivering complex, enterprise-scale ATM Payments projects involving multiple back-end systems. As a Sr. Consultant, Full Stack Developer you’ll assemble, implement and…
Added 31 mins ago
Senior Mine Specialist
Hatch
Saskatoon, SK
We are seeking a Senior Mining Engineer to support major mining projects across North America and internationally. This role will lead technical mining studies, provide engineering…
Added 31 mins ago
Senior Energy Engineer
GHD Group Pty Ltd
Waterloo, ON
…part of a truly global team, working on complex and rewarding projects, you'll be at the forefront of driving change. See what the power of commitment can do for…
Added 31 mins ago
PR
Senior Safety Instrumented System Engineer II
Parkland Refining BC Ltd.
Burnaby, BC
- Full-time
Coordinate with Operations, Maintenance, Engineering, and external contractors to deliver projects safely and effectively.
Added 32 mins ago
PL
Project Manager/Estimator
Philson Ltd.
Fredericton, NB
- Full-time
…for estimating and managing costs on Heavy Civil construction projects that typically range from $500,000 to $30,000,000 in value. You would work in a collaborative, fast paced environment…
Added 46 mins ago
IR
Senior Quality Assurance Analyst - Remote/Hybrid (Canada)
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
Added 46 mins ago
A
Senior Mechanical Engineer
AECOM
AB · Edmonton, Alberta
- $120,000 to $160,000 CAD / year
- Full-time
AECOM’s Buildings + Places business line is seeking a Senior Mechanical Engineer to help lead building projects across commercial, institutional, and light industrial facilities, including…
Added 1 hour ago
Ground Test Engineering Intern
Westerkirk
Mississauga, ON
The chance to make real contributions to active engineering projects with national and international reach.
Added 1 hour ago
CFD Intern
Westerkirk
Mississauga, ON
The chance to make real contributions to active engineering projects with national and international reach.
Added 1 hour ago
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Senior Java Spark Backend Developer
Apptad
Montreal, QC
- Contract
We are seeking a highly skilled and experienced Senior Java Backend Developer to join our core engineering team. In this role, you will be responsible for designing, building, and…
Added 1 hour ago
DR
Chief Estimator – ICI Construction
Dawn Recruiting Agency
Woodstock, ON
- $80,000 to $100,000 CAD / year
- Full-time
You will lead the estimating department, overseeing the preparation of all bids, budgets, and cost estimates for the company’s construction projects.
Added 1 hour ago
A
Financial Analyst - Financial Assessment
AtkinsRéalis
Montreal, QC
- Full-time
Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.
Added 1 hour ago
Senior Product Analyst, Consumer Analytics (f/m/x)
HelloFresh
Toronto, ON
Partner widely across the Senior Product organisation (Product, Software Engineering, UX leads) to set strategic priorities and promote a culture rooted in evidence-based decision making.
Added 1 hour ago
R
Senior Consultant in Forensic Materials/Principal en judiciaire des Materiaux
Rimkus
Montreal, QC
- Full-time
The Materials practice is seeking a senior-level forensic materials consultant with laboratory experience. The company is firmly established as a recognized leader in failure/root cause…
Added 1 hour ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
…high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure…
Added 1 hour ago
R
Senior Consultant in Forensic Materials/Principal en judiciaire des Materiaux
Rimkus
Montreal, QC
- Full-time
The Materials practice is seeking a senior-level forensic materials consultant with laboratory experience. The company is firmly established as a recognized leader in failure/root cause…
Added 1 hour ago
A
Senior Acoustic and Vibration Engineer
AECOM
Burnaby, BC · Mississauga, Ontario
- $85,000 to $135,000 CAD / year
- Full-time
…and construction managers and other professionals delivering projects that create a positive and tangible impact around the…
Added 2 hours ago
VB
Senior Engineer, Infrastructure / Mining
Vale Base Metals
Sudbury, ON
- Full-time
We are currently seeking a Senior Engineer, Mining / Infrastructure to join our Mines Technical Services team at Creighton Mine in Sudbury. This is a permanent position.
Added 2 hours ago
CO
Project Manager, Parks Delivery
City of Vaughan
Vaughan, ON
- $126,650 to $148,162 CAD / year
- Contract
The Project Manager is a senior position within the Department that play an important leadership role in the advancement of key projects for Vaughan residents and visitors. The Project…
Added 2 hours ago
TB
Senior Estimator
Toitures Brault / Brault Roofing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Senior Estimator is a full-time, on-site role based in the Greater Toronto Area, Canada. This role is responsible for preparing detailed estimates for roofing projects,…

Citylitics Inc.

Account Director

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 26, 2027
Experience: 5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business
Posting language: English
Posted: Oct 28, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is hiring a proactive, analytical, and commercially driven Account Director reporting to the Director of Account Management.

The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling cross-sell opportunities.

This role will build trusted relationships with customer executives and business leaders, develop a deep understanding of their strategic priorities, and advise them on how to apply Citylitics to drive pipeline growth, expand market coverage, increase sales productivity, and improve commercial performance.

The Account Director will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support that strategy.

The ideal candidate has a strong background in Account Management or Sales and a demonstrated record of advising customers, retaining recurring-revenue accounts, and closing renewals and expansions.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Account Strategy and Commercial Ownership

Own renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio
Build account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities
Understand each customer's budgets, priorities, planning cycles, and decision-making processes
Identify risks early and develop plans to protect and grow each account

Executive Engagement and Customer Advisory

Build, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders
Advise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins
Develop executive and key stakeholder champions who advocate for Citylitics within their organizations
Lead account reviews, renewal discussions, and commercial negotiations

Renewals and Account Growth

Own and close renewals and upsells while enabling cross-sell opportunities
Identify opportunities to expand Citylitics across additional business units and platform use cases
Maintain an accurate renewal and expansion pipeline and forecast

Cross-Functional Execution

Set the account strategy and customer outcomes that guide adoption and enablement
Partner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth
Coordinate internal teams to address customer needs, manage risks, and advance account opportunities
Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM
Other duties as assigned.

Requirements

Experience and Commercial Track Record:

5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business
Demonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets
Proven experience leading complex renewals and commercial negotiations involving multiple decision-makers, procurement teams, and executive sponsors
Track record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets
Experience building strategic account plans and coordinating internal teams to execute against them
Strong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.

Executive and Strategic Account Management:

Proven ability to build credibility and productive relationships with senior executives and business leaders
Strong executive communication, presentation, negotiation, and commercial storytelling skills
Ability to connect Citylitics' capabilities to customers' growth strategies, sales growth objectives, and market expansion plans
Ability to develop executive champions and navigate complex customer organizations
Strong business judgment and the ability to prioritize accounts, risks, and opportunities based on commercial impact
Experience leading executive business reviews, strategic planning sessions, renewal discussions, and value conversations

Operational and Analytical Capabilities:

Strong CRM discipline and experience managing account plans, renewals, expansion opportunities, forecasts, and commercial activity within a CRM
Ability to produce accurate forecasts and communicate changes in account risk, renewal probability, and expansion potential
Strong analytical, problem-solving, and decision-making skills
Highly organized, with strong attention to detail, prioritization, planning, and follow-through
Ability to lead cross-functional account initiatives without direct authority over the teams responsible for execution
Sufficient technical fluency to understand Citylitics' platform, articulate its commercial value, and participate credibly in customer discussions
Comfortable operating in a fast-growing company where roles require initiative, accountability, resourcefulness, and disciplined execution

Professional Attributes

Commercially Driven: Maintains a strong focus on retention, expansion, and achieving measurable customer value
Strategic and Proactive: Anticipates customer needs, account risks, and growth opportunities and acts before they become urgent
Highly Organized: Manages multiple accounts, stakeholders, renewals, and expansion opportunities without losing momentum
Trusted Advisor: Builds credibility with customer executives and connects Citylitics to their strategic and commercial priorities
Clear and Persuasive Communicator: Navigates challenging conversations, influences decisions, and communicates value in clear commercial terms
Accountable and Results-Oriented: Takes ownership of commitments, follows through, and delivers against retention and growth targets

Benefits

Why Citylitics?

Competitive compensation package featuring an On-Target Earnings (OTE) potential of $135,000 - $180,000+
This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

Own the commercial strategy and performance of an assigned customer portfolio, including retention, renewals, upsells, and expansion revenue. Build executive relationships, advise customers on achieving business value from Citylitics, and coordinate internal teams to support adoption, account growth, and accurate forecasting.

Requirements

Requires at least five years of B2B account management or sales experience in SaaS, data, technology, or another recurring-revenue business, with a record of meeting retention and expansion targets. Candidates should have experience with complex renewals, executive relationships, strategic account planning, CRM-based forecasting, and cross-functional coordination.

Skills

Account Management
Sales
Strategic Account Planning
Customer Retention
Revenue Growth
Renewal Negotiation
Customer Advisory
Cross-Selling
Upselling
Sales Forecasting
CRM Management
SaaS Revenue Metrics
Pipeline Development
Cross-Functional Collaboration
Commercial Negotiation

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
B2B Sales
Account Strategy
Annual Recurring Revenue
Gross Revenue Retention
Net Revenue Retention
Churn
Contraction
Expansion Revenue
Renewal Forecasting
Account Health
CRM
Executive Business Reviews
Commercial Negotiations
Customer Enablement
Pipeline Growth
Market Expansion
Infrastructure
Predictive Intelligence
Artificial Intelligence
Data Science
Sales Intelligence
ERP Integration
Data Lakes

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