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Added 3 mins ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
You will design and build scalable application systems independently. These systems will include AI-native components. They will also feature advanced RAG pipelines and multi-agent…
Added 3 mins ago
W
Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 3 mins ago
D
HR Technology Senior Consultant - Talent Applications
Deloitte
Toronto, ON
- Full-time
The ideal candidate brings deep functional expertise in Talent systems, strong consulting and delivery skills, and the ability to translate business needs into effective, user centric HR…
Added 3 mins ago
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Process Integrator Lead
BRP
Valcourt, QC
- Full-time
We are looking for a Process Integrator Lead with a strong technical background to accelerate the adoption of our methodologies, standards, and development toolsets across our various…
Added 3 mins ago
LS
Plant Manager
Lock Search Group
Strathmore, AB
- Full-time
As Plant Manager, you will lead the commissioning, start-up, and ongoing operation of the facility. Reporting to the President & CEO, you will oversee production, food safety and quality,…
Added 3 mins ago
SI
Senior Pega Enterprise Architect – Wealth Management
Spruce InfoTech Inc.
Toronto, ON
- Contract
Demonstrate a strong understanding of integration concepts and patterns, particularly in environments where customer, account, transaction, product, and servicing information crosses…
Added 4 mins ago
B
Team Leader, Advanced Technology Group
BRP
Sherbrooke, QC
- Full-time
You will lead your team and oversee the completion of various advanced engineering projects for BRP, the defence sector, the aerospace industry, and external clients. You will apply your…
Added 4 mins ago
B
Team Lead, Simulation and Advanced Engineering
BRP
Sherbrooke, QC
- Full-time
…engineering, as well as an understanding of mechanical design, systems integration, and experimental…
Added 4 mins ago
TU
Program Director, Drone Transport Initiative
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can…
Added 4 mins ago
H
Senior Java Low Latency Developer
HRConnects
Mississauga, ON
- Full-time
…this role, you’ll shape technical solutions, optimize critical systems, and help establish development practices that enable teams to deliver with…
Added 4 mins ago
KG
IVR QA Automation Engineer (Bilingual French)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Lifecycle QA Management: Own test planning, high-fidelity test data generation, regression suite curation, System Integration Testing (SIT), and smoke testing for live production rollouts.
Added 18 mins ago
U
Human Resources Generalist
Univeris
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
…genuine evaluative ownership. Beyond managing HR workflows, systems, and compliance,you will play an active role in candidate assessment - conducting initial screenings across all…
Added 18 mins ago
Engineer, Power Systems
Calgary Airports
Calgary, AB
Lead the design, review, and optimization of medium- and low-voltage distribution systems, substations, transformers, switchgear, motor control centres, grounding systems, and backup power…
Added 19 mins ago
D
Lead Python + AI
Digitive
Canada
- Contract
We are looking for a Lead Python AI Engineer to build robust, AI-powered API services and agentic workflows. In this role, you will bridge the gap between traditional backend systems and…
Added 19 mins ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
…migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner…
Added 19 mins ago
FI
Salesforce Revenue Cloud Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Define integration strategies between Salesforce and enterprise platforms, including ERP, Finance, Billing, Tax, and Payment systems.
Added 19 mins ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 19 mins ago
CE
Design Lead - Aerospace
Capgemini Engineering
Mirabel, QC
- Full-time
Coordinate activities across, structures, systems, stress, design teams
Added 33 mins ago
PC
Senior Electrical Designer
Parsons Corporation
Markham, ON
- Full-time
…including Lakeshore East and transit bus garage upgrades. You’ll lead and coordinate the design of power distribution, communications, security, fire alarm, lighting, and control systems -…
Added 33 mins ago
Product Builder
Branch
Toronto, ON
We're looking for a Product Builder (dual role) to lead the development of our ecommerce site and systems with the highest level of delight. This unique role blends strategic product…
Added 33 mins ago
UO
Program Director, Drone Transport Initiative
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can…
Added 33 mins ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
…architecture, infrastructure environment architecture, technical integration architecture, data strategies and models, security and enterprise…
Added 33 mins ago
C
Sr. Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…enterprise-scale ATM Payments projects involving multiple back-end systems. As a Sr. Consultant, Full Stack Developer you’ll assemble, implement and maintain easy, flexible, and…
Added 48 mins ago
D
System Validation Analyst
Dynacare
Brampton, ON
- Contract
…is a full-time position working 37.5/week. The Information Systems Validation Analyst is responsible for the development and execution of Test Plans and Scripts to test end-to-end systems…
Added 48 mins ago
M
Salesforce Business Analyst (Financial Services Cloud)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
specific about the FSC landscape: lead conversion, opportunity, activity and

Citylitics Inc.

Account Director

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 26, 2027
Experience: 5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business
Posting language: English
Posted: Oct 28, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is hiring a proactive, analytical, and commercially driven Account Director reporting to the Director of Account Management.

The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling cross-sell opportunities.

This role will build trusted relationships with customer executives and business leaders, develop a deep understanding of their strategic priorities, and advise them on how to apply Citylitics to drive pipeline growth, expand market coverage, increase sales productivity, and improve commercial performance.

The Account Director will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support that strategy.

The ideal candidate has a strong background in Account Management or Sales and a demonstrated record of advising customers, retaining recurring-revenue accounts, and closing renewals and expansions.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Account Strategy and Commercial Ownership

Own renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio
Build account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities
Understand each customer's budgets, priorities, planning cycles, and decision-making processes
Identify risks early and develop plans to protect and grow each account

Executive Engagement and Customer Advisory

Build, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders
Advise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins
Develop executive and key stakeholder champions who advocate for Citylitics within their organizations
Lead account reviews, renewal discussions, and commercial negotiations

Renewals and Account Growth

Own and close renewals and upsells while enabling cross-sell opportunities
Identify opportunities to expand Citylitics across additional business units and platform use cases
Maintain an accurate renewal and expansion pipeline and forecast

Cross-Functional Execution

Set the account strategy and customer outcomes that guide adoption and enablement
Partner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth
Coordinate internal teams to address customer needs, manage risks, and advance account opportunities
Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM
Other duties as assigned.

Requirements

Experience and Commercial Track Record:

5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business
Demonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets
Proven experience leading complex renewals and commercial negotiations involving multiple decision-makers, procurement teams, and executive sponsors
Track record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets
Experience building strategic account plans and coordinating internal teams to execute against them
Strong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.

Executive and Strategic Account Management:

Proven ability to build credibility and productive relationships with senior executives and business leaders
Strong executive communication, presentation, negotiation, and commercial storytelling skills
Ability to connect Citylitics' capabilities to customers' growth strategies, sales growth objectives, and market expansion plans
Ability to develop executive champions and navigate complex customer organizations
Strong business judgment and the ability to prioritize accounts, risks, and opportunities based on commercial impact
Experience leading executive business reviews, strategic planning sessions, renewal discussions, and value conversations

Operational and Analytical Capabilities:

Strong CRM discipline and experience managing account plans, renewals, expansion opportunities, forecasts, and commercial activity within a CRM
Ability to produce accurate forecasts and communicate changes in account risk, renewal probability, and expansion potential
Strong analytical, problem-solving, and decision-making skills
Highly organized, with strong attention to detail, prioritization, planning, and follow-through
Ability to lead cross-functional account initiatives without direct authority over the teams responsible for execution
Sufficient technical fluency to understand Citylitics' platform, articulate its commercial value, and participate credibly in customer discussions
Comfortable operating in a fast-growing company where roles require initiative, accountability, resourcefulness, and disciplined execution

Professional Attributes

Commercially Driven: Maintains a strong focus on retention, expansion, and achieving measurable customer value
Strategic and Proactive: Anticipates customer needs, account risks, and growth opportunities and acts before they become urgent
Highly Organized: Manages multiple accounts, stakeholders, renewals, and expansion opportunities without losing momentum
Trusted Advisor: Builds credibility with customer executives and connects Citylitics to their strategic and commercial priorities
Clear and Persuasive Communicator: Navigates challenging conversations, influences decisions, and communicates value in clear commercial terms
Accountable and Results-Oriented: Takes ownership of commitments, follows through, and delivers against retention and growth targets

Benefits

Why Citylitics?

Competitive compensation package featuring an On-Target Earnings (OTE) potential of $135,000 - $180,000+
This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

Own the commercial strategy and performance of an assigned customer portfolio, including retention, renewals, upsells, and expansion revenue. Build executive relationships, advise customers on achieving business value from Citylitics, and coordinate internal teams to support adoption, account growth, and accurate forecasting.

Requirements

Requires at least five years of B2B account management or sales experience in SaaS, data, technology, or another recurring-revenue business, with a record of meeting retention and expansion targets. Candidates should have experience with complex renewals, executive relationships, strategic account planning, CRM-based forecasting, and cross-functional coordination.

Skills

Account Management
Sales
Strategic Account Planning
Customer Retention
Revenue Growth
Renewal Negotiation
Customer Advisory
Cross-Selling
Upselling
Sales Forecasting
CRM Management
SaaS Revenue Metrics
Pipeline Development
Cross-Functional Collaboration
Commercial Negotiation

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
B2B Sales
Account Strategy
Annual Recurring Revenue
Gross Revenue Retention
Net Revenue Retention
Churn
Contraction
Expansion Revenue
Renewal Forecasting
Account Health
CRM
Executive Business Reviews
Commercial Negotiations
Customer Enablement
Pipeline Growth
Market Expansion
Infrastructure
Predictive Intelligence
Artificial Intelligence
Data Science
Sales Intelligence
ERP Integration
Data Lakes

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