Jobs in Canada

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Added 3 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Victoria, BC
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 3 mins ago
KC
Project Coordinator
Kichton Construction LP
Fort McMurray, AB
- $35 to $45 CAD / hour
- Full-time
…sands setting. This position will be reporting to the Project Manager. The Project Coordinator is an integral part of Project Management team and will aid field and operations in the…
Added 3 mins ago
PG
Key Account Manager
Paterson Grain
Winnipeg, MB
- Full-time
We are currently seeking an experienced, dynamic and results-driven individual to fill the role of Key Account Manager – Crop Inputs. The Key Account Manager will be responsible for…
Added 3 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not…
Added 3 mins ago
WC
Associate Product Manager - Special Sourcing
Wurth Canada
Guelph, ON
- Full-time
…opportunity for you. We are looking for an Associate Product Manager - Special Sourcing with prior experience in…
Added 3 mins ago
PH
M&E Project Manager, Complex Buildings - Permanent - 4348
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…any major GC in the GTA can match. They want an M&E Project Manager whose depth and judgement will shape what they win next and how it gets…
Added 3 mins ago
B
Area Cleaning Supervisor
BGIS
Ottawa, ON
- Full-time
Under the general supervision of the Regional Manager - Operations, The Area Cleaning Supervisor performs a variety of scheduled and ad hoc supervisory related tasks with emphasis on…
Added 4 mins ago
PC
Client Services Manager - Group Benefits
PACE Consulting Benefits & Pensions Ltd.
Toronto, ON
- Full-time
Must have a valid driver’s licence and access to a car
Added 4 mins ago
T
Senior Product Analyst
TD
Toronto, ON
- Full-time
Reporting to the Senior Product Manager, the candidate will be responsible for the execution of business strategy, account acquisition initiatives, and account management activities. They…
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T
Relationship Manager
TD
Mount Forest, ON
- Full-time
Executes and may support others in complex account management processes – structures customized solutions and advice
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T
French Bilingual Contact Center Rep II, Borrowing - French
TD
Montreal, QC
- Full-time
Added 4 mins ago
T
Product Manager
TD
Toronto, ON
- Full-time
May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
Added 4 mins ago
D
Administrative assistant, Administration
Desjardins
ON · Caisse Desjardins Ontario
- Full-time
…provide administrative and secretarial support to a director or manager reporting to a vice-president. You also provide administrative support to other members of your unit as needed. You…
Added 4 mins ago
JC
Project Manager
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Full-time
Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including a Healthcare Spending Account, Medical, Dental, Life Insurance, AD&D, Drug coverage, Disability…
Added 18 mins ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 18 mins ago
HN
Account Manager
HomeTeam Network
St. John's, NL
- Full-time
Role Description The Account Manager is a full-time, hybrid role based in Bradenton, FL, with flexibility to work from home for part of the week. This role manages day-to-day relationships…
Added 18 mins ago
V
Plant Production Planner and Administrator
VCNA
St. Marys, ON
- $93,992 to $117,490 CAD / year
Provide administrative support to the Plant Manager, Production Manager, and other departments, including Health, Safety, Human Resources, Finance, and Accounting.
Added 18 mins ago
Technical Sales Representative
Lincoln Electric
Niagara-on-the-Lake, ON · Hamilton, ON
To report directly to the Regional Manager and communicate all relevant matters pertaining to internal and external sales / marketing activities on behalf of the company.
Added 18 mins ago
WP
Personal Support Worker - Part Time
Wellington Park Care Centre
Burlington, ON
- Part-time
…accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their…
Added 33 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 33 mins ago
SR
Senior Electrical Engineer
Skyline Recruitment Ltd
Kelowna, BC
- $115,000 to $145,000 CAD / year
- Full-time
This position would suit an experienced Senior Electrical Engineer or Electrical Project Manager who enjoys both the technical and commercial aspects of consulting engineering.
Added 33 mins ago
DI
Sales Assistant/Project Manager
Dana Industries Inc.
Toronto, ON
- Full-time
Role Description This is a full-time, on-site Sales Assistant/Project Manager role based in Toronto, ON. The role involves supporting the sales team with quote preparation, order entry, and…
Added 33 mins ago
MH
Financial Specialist
Milton Hydro Distribution Inc.
Milton, ON
- $85,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Financial Planning & Analysis, the Financial Specialist, FP&A supports Milton Hydro's budgeting, forecasting, management reporting and business partnering,…
Added 33 mins ago
AA
Human Resources Manager
ALMAG Aluminum
Brampton, ON
- Full-time
The HR Manager leads Almag's HR team and makes sure HR services are delivered accurately, on time, and in compliance across all Almag groups. Working closely with the VP, Human Resources,…
Added 33 mins ago
EL
Account Manager and Business Development
Electromega Ltée/Ltd
Oakville, ON
- Full-time
Reporting to the President and Chief Executive Officer, the Account Manager is responsible for the company's sales and business development. The Account Manager will develop and maintain…

Citylitics Inc.

Implementation Specialist

Toronto, ON, Canada

$75,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers' business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers' sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager's account strategy
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule
Identify and address risks before they affect timelines or outcomes

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls
Build trust by clearly explaining Citylitics' data sources, coverage, methodology, and appropriate use
Investigate data concerns with our Data Operations team and close the loop with customers
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects' priorities, workflows, and use cases
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect
Advise on trial success criteria and capture learnings for smooth handoff into implementation

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input
Help train and mentor Implementation Associates as the team grows

Requirements

Other Duties as assigned

Experience

3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role
Experience leading complex B2B SaaS implementations with multiple stakeholders
Proven record of moving customers from implementation to sustained product adoption
Experience working with sales leaders or other commercial stakeholders is strongly preferred

Technical And Project Skills

Strong technical aptitude; comfortable configuring complex software and learning new tools quickly
Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together
Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements
Comfortable holding customers accountable for agreed actions and timelines
Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset

Customer enablement

Excellent facilitation, presentation and training skills, including with cautious or skeptical users
Ability to diagnose barriers and design targeted interventions
Experience creating customer-facing guides or workflow documentation is an asset
Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset

Professional attributes

Execution-oriented: keeps urgency and follows through on commitments
Highly organized: manages many customers and deliverables without losing visibility
Credible communicator: clear and calm under pressure
Proactive and data-driven: uses data to spot risks early and prioritize.
Independent: makes sound calls on scope, priorities, and risk, without close oversight

Benefits

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

Lead complex customer implementations from sales handoff through configuration, onboarding, CRM integration, activation, and sustained adoption, while managing timelines, risks, and time-to-value. Own account health and user enablement, support trials and renewals, investigate data concerns, and improve implementation processes and playbooks.

Requirements

Requires at least three years of experience in implementation, onboarding, customer enablement, professional services, customer success, or a related customer-facing role, including experience leading complex B2B SaaS implementations and driving sustained adoption. Candidates should have strong technical and project management skills, CRM familiarity, and excellent customer facilitation and communication abilities; experience with Jira, SQL, BI tools, AI-assisted workflows, or infrastructure markets is an asset.

Skills

B2B SaaS Implementation
Customer Onboarding
Customer Enablement
Product Adoption
Project Management
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Platform Configuration
Stakeholder Management
User Training
Risk Management
Data Analysis
Customer Success
Workflow Integration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Implementation
Customer Onboarding
Customer Enablement
Customer Success
Time-To-Value
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Jira
SQL
Business Intelligence
AI-Assisted Workflows
Platform Configuration
Data Feeds
User Activation
Workflow Integration
Project Management
Risk Management
Stakeholder Management
Change Management
Adoption Analytics
Infrastructure
Public Sector
Engineering
Municipal Markets
Data Operations
Generative AI
Account Management

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Work requirements

Jobs in Canada