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Added 9 mins ago
Director, Client Enablement Analytics
BMO
Toronto, ON · FCP
Working with senior leadership, set the vision and roadmap for onboarding and client enablement analytics, defining the metrics, KPIs, and reporting that matter most to senior business and…
Added 23 mins ago
L
Chief Growth Officer (CGO)
Liferaft
Remote, Canada
- Full-time
- Remote
…the motion end to end (relationships, champions, relationship-manager-sourced introductions, joint reference wins), then build the commercial machine (pass-through pricing, crediting,…
Added 38 mins ago
F
Product Marketing Manager
FacilityOS
Remote, Canada
- $105,000 to $110,000 CAD / year
- Full-time
- Remote
As Product Marketing Manager, you will lead positioning, launches, enablement, and market insight across four of our key platform modules: VisitorOS, EmergencyOS, ContractorOS, and…
Added 38 mins ago
RB
Assistant Branch Manager
Royal Bank of Canada
Port Coquitlam, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 38 mins ago
S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
The Senior Product Manager owns the roadmap and technical product strategy for Sectigo Orchestration Gateway and Integration products. This individual bridges customers, business…
Added 53 mins ago
S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
The Senior Product Manager owns the roadmap and technical product strategy for Sectigo Orchestration Gateway and Integration products. This individual bridges customers, business…
Added 54 mins ago
TH
Manager, Supplier Engagement (Askuity)
The Home Depot
Toronto, ON
- Full-time
In office 3 days per week (Tues/Wed/Thurs)
Added 54 mins ago
R
Assistant Branch Manager
RBC
Port Coquitlam, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 54 mins ago
R
Assistant Branch Manager
RBC
Brantford, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 54 mins ago
SL
Associate, Institutional Sales & Client Support
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Vancouver, BC · Sun Life Toronto One York
- Full-time
The Associate, Institutional Sales & Client Support works closely with SLGI’s Institutional Business Development (BD) and Client Relationship (CR) teams and with internal partners,…
Added 1 hour ago
S
Associate, Institutional Sales & Client Support
Sunlife
Toronto, ON
- Full-time
The Associate, Institutional Sales & Client Support works closely with SLGI’s Institutional Business Development (BD) and Client Relationship (CR) teams and with internal partners,…
Added 1 hour ago
SQ
Associate, Institutional Sales & Client Support
Sunlife Québec
Montreal, QC
- Full-time
The Associate, Institutional Sales & Client Support works closely with SLGI’s Institutional Business Development (BD) and Client Relationship (CR) teams and with internal partners,…
Added 1 hour ago
S
Associate, Institutional Sales & Client Support
Sunlife
Vancouver, BC
- Full-time
The Associate, Institutional Sales & Client Support works closely with SLGI’s Institutional Business Development (BD) and Client Relationship (CR) teams and with internal partners,…
Added 1 hour ago
S
Associate, Institutional Sales & Client Support
Sunlife
Waterloo, ON
- Full-time
The Associate, Institutional Sales & Client Support works closely with SLGI’s Institutional Business Development (BD) and Client Relationship (CR) teams and with internal partners,…
Added 1 hour ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 1 hour ago
Senior Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the BPMO Director, Project Delivery, the Business Senior Project Manager is responsible for leading complex business transformation initiatives that support strategic…
Added 1 hour ago
HR Director
ASSA ABLOY
ON · Mississauga, ON
Participate in the recruitment and selection of leaders and key operations personnel; conduct supervisor/manager onboarding and facilitate assimilation activities
Added 1 hour ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not…
Added 1 hour ago
T
Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 2 hours ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 2 hours ago
T
Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
Toronto, ON
- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 2 hours ago
O
Product Marketing Manager
Ottimate
Canada
- Full-time
We're looking for an experienced Product Marketing Manager to shape our product roadmap, sharpen our differentiation, and own go-to-market strategy as we expand into procurement and other…
Added 2 hours ago
AA
HR Director
ASSA ABLOY Group
Mississauga, ON
- Full-time
Participate in the recruitment and selection of leaders and key operations personnel; conduct supervisor/manager onboarding and facilitate assimilation activities
Added 2 hours ago
UKG Pro WFM Timekeeping Lead- Manager
EY
Toronto, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · AB · Calgary, AB
To qualify for the role, you must have:
Added 2 hours ago
UKG Pro WFM Technical Integrations (Dell Boomi Lead)- Manager
EY
Winnipeg, MB · Toronto, ON · Montreal, QC · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
To qualify for the role, you must have:

Citylitics Inc.

Implementation Specialist

Toronto, ON, Canada

$75,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers' business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers' sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager's account strategy
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule
Identify and address risks before they affect timelines or outcomes

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls
Build trust by clearly explaining Citylitics' data sources, coverage, methodology, and appropriate use
Investigate data concerns with our Data Operations team and close the loop with customers
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects' priorities, workflows, and use cases
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect
Advise on trial success criteria and capture learnings for smooth handoff into implementation

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input
Help train and mentor Implementation Associates as the team grows

Requirements

Other Duties as assigned

Experience

3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role
Experience leading complex B2B SaaS implementations with multiple stakeholders
Proven record of moving customers from implementation to sustained product adoption
Experience working with sales leaders or other commercial stakeholders is strongly preferred

Technical And Project Skills

Strong technical aptitude; comfortable configuring complex software and learning new tools quickly
Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together
Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements
Comfortable holding customers accountable for agreed actions and timelines
Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset

Customer enablement

Excellent facilitation, presentation and training skills, including with cautious or skeptical users
Ability to diagnose barriers and design targeted interventions
Experience creating customer-facing guides or workflow documentation is an asset
Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset

Professional attributes

Execution-oriented: keeps urgency and follows through on commitments
Highly organized: manages many customers and deliverables without losing visibility
Credible communicator: clear and calm under pressure
Proactive and data-driven: uses data to spot risks early and prioritize.
Independent: makes sound calls on scope, priorities, and risk, without close oversight

Benefits

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead complex customer implementations from sales handoff through configuration, onboarding, CRM integration, activation, and sustained adoption, while managing timelines, risks, and time-to-value. Own account health and user enablement, support trials and renewals, investigate data concerns, and improve implementation processes and playbooks.

Requirements

Requires at least three years of experience in implementation, onboarding, customer enablement, professional services, customer success, or a related customer-facing role, including experience leading complex B2B SaaS implementations and driving sustained adoption. Candidates should have strong technical and project management skills, CRM familiarity, and excellent customer facilitation and communication abilities; experience with Jira, SQL, BI tools, AI-assisted workflows, or infrastructure markets is an asset.

Skills

B2B SaaS Implementation
Customer Onboarding
Customer Enablement
Product Adoption
Project Management
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Platform Configuration
Stakeholder Management
User Training
Risk Management
Data Analysis
Customer Success
Workflow Integration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Implementation
Customer Onboarding
Customer Enablement
Customer Success
Time-To-Value
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Jira
SQL
Business Intelligence
AI-Assisted Workflows
Platform Configuration
Data Feeds
User Activation
Workflow Integration
Project Management
Risk Management
Stakeholder Management
Change Management
Adoption Analytics
Infrastructure
Public Sector
Engineering
Municipal Markets
Data Operations
Generative AI
Account Management

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Work requirements

Jobs in Canada