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Added 2 mins ago
PH
Radiation Oncologist - BC Cancer - Victoria
Provincial Health Services Authority
Victoria, BC
- Part-time
…through both the Provincial Health Services Authority and our partner health authority, Vancouver Island Health Authority, at the Royal Jubilee…
Added 2 mins ago
PH
Senior Site Superintendent, Major Projects - Permanent - 4323
Parker Huggett - A Division of LRO Staffing
Ottawa, ON
- Full-time
…running a successful site, building strong teams, and delivering quality projects. You'll have the support of an experienced management team, the resources to succeed, and the opportunity…
Added 2 mins ago
C
Senior Bilingual Communications Specialist
CLEAResult
NB · New Brunswick, Canada
- Full-time
…consistent, and aligned with our brand as we grow in Quebec. You’ll partner with leaders on communications, manage key engagement channels, support organizational change, and advise on…
Added 2 mins ago
C
Senior Bilingual Communications Specialist
CLEAResult
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…consistent, and aligned with our brand as we grow in Quebec. You’ll partner with leaders on communications, manage key engagement channels, support organizational change, and advise on…
Added 2 mins ago
AC
Vice President Treasury
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Responsible for the development, maintenance and quality of all partner, supplier and vendor relationships associated with the position.
Added 2 mins ago
AS
Sr. Project Manager
Apex Systems
Mississauga, ON
- $85 to $108 CAD / hour
- Full-time
Partner with the ServiceNow team on integration activities, including request forms and related requirements.
Added 2 mins ago
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Back End Developer
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Toronto, ON
- Full-time
Partner with engineering, product, operations, and compliance teams to translate business needs into clear, actionable technical requirements and specifications.
Added 2 mins ago
CG
Chemical & Product Compliance Business Partner
Canada Goose
Toronto, ON
- Full-time
The Chemical & Product Compliance Business Partner is responsible for ensuring Canada Goose products meet quality, product safety, chemical compliance, regulatory compliance, performance,…
Added 2 mins ago
R
Senior Manager, Revenue Accounting
Rillo
Toronto, ON
- $140,000 to $155,000 CAD / year
- Full-time
Manage the outsourced processing partner, including SLAs, KPIs and data quality
Added 2 mins ago
C
Senior Bilingual Communications Specialist
CLEAResult
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…consistent, and aligned with our brand as we grow in Quebec. You’ll partner with leaders on communications, manage key engagement channels, support organizational change, and advise on…
Added 2 mins ago
PH
Senior Superintendent - Permanent - 3156
Parker Huggett - A Division of LRO Staffing
Toronto, ON
- Full-time
Our partner is both a recognized CM/GC and a fully integrated real-estate developer and builder with a long-standing presence across Eastern Canada. As their team grows, they are looking…
Added 2 mins ago
Education and Training Coordinator
Tungasuvvingat Inuit
Ottawa, ON
…principles of Inuit Qaujimajatuqangit (IQ), TI continues to deliver quality programs and services that directly benefit our growing urban Inuit…
Added 2 mins ago
Hoist Operator - Victoria
Axiom Builders
Victoria, BC
We are a trusted construction partner for many leading developers with over 12 million square feet under construction in Metro Vancouver, Victoria, Calgary, Toronto, Seattle, and Nashville.…
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Senior Partner Information Governance
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
This Senior Governance Partner role will focus on leading the development of enterprise-wide data quality capabilities, stewardship networks, governance accountability models, quality…
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T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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T
French Bilingual Contact Center Rep II, Borrowing - French
TD
Montreal, QC
- Full-time
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
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Product Manager
TD
Toronto, ON
- Full-time
Contribute to and support partner led projects as identified
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D
Team leader, Management support and expertise support
Desjardins
Temiskaming Shores, ON · Cochrane, ON · Matheson, ON · Caisse Desjardins Ontario
- Full-time
Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction.
Added 16 mins ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a…
Added 16 mins ago
TM
Senior Projects Engineer
Trekor Metals Limited
McLeese Lake, BC
- Full-time
…hands-on field engineering with responsibility for technical quality, project risk, budgets, schedules, and mentorship of developing engineers. It offers the opportunity to build a…
Added 16 mins ago
TM
Superintendent, Health and Safety
Trekor Metals Limited
McLeese Lake, BC
- Full-time
Lead investigations into significant incidents, ensuring thorough root cause analysis, quality corrective actions, and the sharing of organizational learnings.
Added 16 mins ago
LH
Physiotherapist
Lifemark Health Group
Calgary, AB
- Full-time
…their health journeys, sharing knowledge, and delivering top-quality, patient-centered care. In this role, you…
Added 16 mins ago
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PARTNER, GROWTH VENTURE FUND
BDC
Toronto, ON
- Full-time
BDC Capital is seeking an experienced investment professional to join its Growth Venture Fund as a Partner.
Added 16 mins ago
AT
Senior Manager, People & Culture
American Tall
Mississauga, ON
- Full-time
American Tall is a thriving e-commerce brand, dedicated to producing world-class quality clothing for tall men, and women, up to 7’1. Founded by a father and son duo in 2015, the business…
Added 16 mins ago
JI
Senior Technical Editor
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
…fully trained and supported. We work as a trusted technical partner during design, construction, in-service, and end of life. We are proud to deliver quality professional technical services…

Citylitics Inc.

Implementation Specialist

Toronto, ON, Canada

$75,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers' business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers' sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager's account strategy
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule
Identify and address risks before they affect timelines or outcomes

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls
Build trust by clearly explaining Citylitics' data sources, coverage, methodology, and appropriate use
Investigate data concerns with our Data Operations team and close the loop with customers
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects' priorities, workflows, and use cases
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect
Advise on trial success criteria and capture learnings for smooth handoff into implementation

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input
Help train and mentor Implementation Associates as the team grows

Requirements

Other Duties as assigned

Experience

3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role
Experience leading complex B2B SaaS implementations with multiple stakeholders
Proven record of moving customers from implementation to sustained product adoption
Experience working with sales leaders or other commercial stakeholders is strongly preferred

Technical And Project Skills

Strong technical aptitude; comfortable configuring complex software and learning new tools quickly
Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together
Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements
Comfortable holding customers accountable for agreed actions and timelines
Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset

Customer enablement

Excellent facilitation, presentation and training skills, including with cautious or skeptical users
Ability to diagnose barriers and design targeted interventions
Experience creating customer-facing guides or workflow documentation is an asset
Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset

Professional attributes

Execution-oriented: keeps urgency and follows through on commitments
Highly organized: manages many customers and deliverables without losing visibility
Credible communicator: clear and calm under pressure
Proactive and data-driven: uses data to spot risks early and prioritize.
Independent: makes sound calls on scope, priorities, and risk, without close oversight

Benefits

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

Lead complex customer implementations from sales handoff through configuration, onboarding, CRM integration, activation, and sustained adoption, while managing timelines, risks, and time-to-value. Own account health and user enablement, support trials and renewals, investigate data concerns, and improve implementation processes and playbooks.

Requirements

Requires at least three years of experience in implementation, onboarding, customer enablement, professional services, customer success, or a related customer-facing role, including experience leading complex B2B SaaS implementations and driving sustained adoption. Candidates should have strong technical and project management skills, CRM familiarity, and excellent customer facilitation and communication abilities; experience with Jira, SQL, BI tools, AI-assisted workflows, or infrastructure markets is an asset.

Skills

B2B SaaS Implementation
Customer Onboarding
Customer Enablement
Product Adoption
Project Management
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Platform Configuration
Stakeholder Management
User Training
Risk Management
Data Analysis
Customer Success
Workflow Integration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Implementation
Customer Onboarding
Customer Enablement
Customer Success
Time-To-Value
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Jira
SQL
Business Intelligence
AI-Assisted Workflows
Platform Configuration
Data Feeds
User Activation
Workflow Integration
Project Management
Risk Management
Stakeholder Management
Change Management
Adoption Analytics
Infrastructure
Public Sector
Engineering
Municipal Markets
Data Operations
Generative AI
Account Management

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Work requirements

Jobs in Canada