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Added 35 mins ago
FN
Vendor Manager
Frontier Networks - Broadband + Voice
Toronto, ON · Etobicoke, ON
- Full-time
Frontier Networks Inc. is seeking an experienced Vendor Manager to lead both operational and strategic management of telecommunications carriers, technology suppliers, and third-party…
Added 1 hour ago
TM
Senior Manager, Skills Development Programs
Toronto Metropolitan University
Toronto, ON
- Temporary
We’re looking for an innovative and strategic Senior Manager, Skills Development Programs, to join and drive the development, management, and implementation of cybersecurity training…
Added 1 hour ago
TU
Manager, Student Systems and Insights
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Added 1 hour ago
UO
Manager, Student Systems and Insights
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Added 1 hour ago
NC
Manager, Construction Projects and Engineering Services
NAV CANADA
Ottawa, ON
- Full-time
This position is a hybrid position with a minimum – 3 days per week on site
Added 2 hours ago
CO
Director Of Recreation Services
City of Wetaskiwin
Wetaskiwin, AB
- Full-time
Guides facility renewal, capital projects, equipment replacement, and asset-management planning in collaboration with internal departments and external specialists.
Added 3 hours ago
TT
Summer Student, Risk & Insurance
Trimac Transportation
Calgary, AB
- Full-time
Reporting to the Manager, Risk & Insurance, the Summer Student, Risk & Insurance will support Trimac's North American Risk & Insurance team through a variety of administrative, analytical,…
Added 3 hours ago
B
Associate/Administrator, Credit Administration & Lending Operations, Private Wealth Canada
BMO
Montreal, QC · Quebec, QC · IBMM
- Full-time
…operations processes, documentation management, compliance tracking, renewal administration, and security-related workflows. Supports Lending Specialists, Funders, and Bankers by managing…
Added 3 hours ago
Director of Recreation Services
City of Wetaskiwin
Wetaskiwin, AB
Guides facility renewal, capital projects, equipment replacement, and asset-management planning in collaboration with internal departments and external specialists.
Added 3 hours ago
CO
Administrative Associate
College of Complementary Health Professionals of BC
Vancouver, BC
- Full-time
- Temporary
Assists with the registration and annual renewal of Health Professions Corporation Permits, ensuring compliance with the Health Professions Act and/or Health Professions and Occupations Act.
Added 3 hours ago
YR
Maintenance Person #3 (Plumber)
York Region District School Board
Newmarket, ON
- Full-time
Employee must hold and maintain a valid compulsory Plumber trade license in good standing
Added 4 hours ago
Senior Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
…Bank accelerates its digital and AI transformation. As Senior Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology…
Added 4 hours ago
Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
…the Bank accelerates its digital and AI transformation. As Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology Sourcing…
Added 4 hours ago
Senior Manager, Third Party Risk Management - Subject Matter Expert
Scotiabank
Toronto, ON
The Senior Manager, Third Party Risk Management (TPRM) acts as a subject matter expert responsible for providing enterprise-level guidance, oversight, and effective challenge across the…
Added 4 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 4 hours ago
NB
Account Manager, Franchise Finance
National Bank of Canada
Montreal, QC
- Full-time
Strong communication skills in French required
Added 5 hours ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 5 hours ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not…
Added 5 hours ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 6 hours ago
R|
Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
Added 6 hours ago
CL
Director, Mass Fundraising and Donor Growth
Cause Leadership Inc.
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…fundraising portfolio, including donor acquisition, cultivation, renewal, monthly giving, and overall donor growth and…
Added 7 hours ago
MF
Project Manager
Mako Financial Technologies
Montreal, QC
- Full-time
About the Position: Mako is seeking a Project Manager to lead large-scale, multi-stream digital transformations for our most significant enterprise clients. This role is designed to own the…
Added 7 hours ago
Registered Nurse, Birth Unit
Nova Scotia Health and IWK Health
Halifax, NS
11.25-hour rotating shifts (0700-1900, 1900-0700) · Must have demonstrated ability to collaborate with families
Added 7 hours ago
Track Manager - GO Rail Expansion (ONxpress)
Aecon
Toronto, ON
The Track Manager leads the planning and delivery of trackworks across new and operational railway infrastructure, including special trackwork, track renewal, earthworks, and associated…
Added 7 hours ago
O
Track Manager
ONxpress
Toronto, ON
- Full-time
The Track Construction Manager leads the planning and delivery of trackworks across new and operational railway infrastructure, including special trackwork, track renewal, earthworks, and…

Citylitics Inc.

Implementation Specialist

Toronto, ON, Canada

$75,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers' business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers' sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager's account strategy
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule
Identify and address risks before they affect timelines or outcomes

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls
Build trust by clearly explaining Citylitics' data sources, coverage, methodology, and appropriate use
Investigate data concerns with our Data Operations team and close the loop with customers
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects' priorities, workflows, and use cases
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect
Advise on trial success criteria and capture learnings for smooth handoff into implementation

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input
Help train and mentor Implementation Associates as the team grows

Requirements

Other Duties as assigned

Experience

3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role
Experience leading complex B2B SaaS implementations with multiple stakeholders
Proven record of moving customers from implementation to sustained product adoption
Experience working with sales leaders or other commercial stakeholders is strongly preferred

Technical And Project Skills

Strong technical aptitude; comfortable configuring complex software and learning new tools quickly
Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together
Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements
Comfortable holding customers accountable for agreed actions and timelines
Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset

Customer enablement

Excellent facilitation, presentation and training skills, including with cautious or skeptical users
Ability to diagnose barriers and design targeted interventions
Experience creating customer-facing guides or workflow documentation is an asset
Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset

Professional attributes

Execution-oriented: keeps urgency and follows through on commitments
Highly organized: manages many customers and deliverables without losing visibility
Credible communicator: clear and calm under pressure
Proactive and data-driven: uses data to spot risks early and prioritize.
Independent: makes sound calls on scope, priorities, and risk, without close oversight

Benefits

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

Lead complex customer implementations from sales handoff through configuration, onboarding, CRM integration, activation, and sustained adoption, while managing timelines, risks, and time-to-value. Own account health and user enablement, support trials and renewals, investigate data concerns, and improve implementation processes and playbooks.

Requirements

Requires at least three years of experience in implementation, onboarding, customer enablement, professional services, customer success, or a related customer-facing role, including experience leading complex B2B SaaS implementations and driving sustained adoption. Candidates should have strong technical and project management skills, CRM familiarity, and excellent customer facilitation and communication abilities; experience with Jira, SQL, BI tools, AI-assisted workflows, or infrastructure markets is an asset.

Skills

B2B SaaS Implementation
Customer Onboarding
Customer Enablement
Product Adoption
Project Management
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Platform Configuration
Stakeholder Management
User Training
Risk Management
Data Analysis
Customer Success
Workflow Integration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Implementation
Customer Onboarding
Customer Enablement
Customer Success
Time-To-Value
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Jira
SQL
Business Intelligence
AI-Assisted Workflows
Platform Configuration
Data Feeds
User Activation
Workflow Integration
Project Management
Risk Management
Stakeholder Management
Change Management
Adoption Analytics
Infrastructure
Public Sector
Engineering
Municipal Markets
Data Operations
Generative AI
Account Management

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Work requirements

Jobs in Canada