Jobs in Canada

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Added 4 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Quebec, QC
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 4 mins ago
PG
Key Account Manager
Paterson Grain
Winnipeg, MB
- Full-time
We are currently seeking an experienced, dynamic and results-driven individual to fill the role of Key Account Manager – Crop Inputs. The Key Account Manager will be responsible for…
Added 4 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 4 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Ottawa, ON
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 4 mins ago
WC
Associate Product Manager - Special Sourcing
Wurth Canada
Guelph, ON
- Full-time
…opportunity for you. We are looking for an Associate Product Manager - Special Sourcing with prior experience in…
Added 4 mins ago
ZR
General Manager
Zajac Ranch
Mission, BC
- Full-time
The General Manager is responsible for the overall operational leadership and performance of Zajac Ranch, ensuring the site is safe, well-maintained, efficiently run, and delivering…
Added 4 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississippi Mills, ON
Strong knowledge of retail sales principles, methods, practices, and techniques.
Added 4 mins ago
Assistant Manager
Laura Canada
Laval, QC
Support the Store Manager in team management and merchandising to achieve sales goals.
Added 4 mins ago
Airports - Assistant Store Manager
Wirelessdna
Mississauga, ON
Be a continuous learner and be willing to share innovative techniques and approaches to support with employee training, sales /marketing, and business improvement ideas
Added 4 mins ago
T
Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 4 mins ago
T
Senior Product Analyst
TD
Toronto, ON
- Full-time
In the goal to become Canada’s #1 auto lender we are over 900 people strong including an external sales team located coast to coast, as well as teams in credit adjudication, funding, inside…
Added 4 mins ago
T
Relationship Manager
TD
Mount Forest, ON
- Full-time
Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets
Added 4 mins ago
T
Product Manager
TD
Toronto, ON
- Full-time
Build and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions…
Added 4 mins ago
TM
General Manager
The Mel Jr. & Marty Zajac Foundation
Mission, BC
- Full-time
The General Manager is responsible for the overall operational leadership and performance of Zajac Ranch, ensuring the site is safe, well-maintained, efficiently run, and delivering…
Added 4 mins ago
TM
Camp Director
The Mel Jr. & Marty Zajac Foundation
Mission, BC
- Full-time
Working closely with the General Manager and Ranch department leads, the Camp Director coordinates the people, programs, facilities, food service, recreation resources, schedules, and…
Added 4 mins ago
D
Administrative assistant, Administration
Desjardins
ON · Caisse Desjardins Ontario
- Full-time
…provide administrative and secretarial support to a director or manager reporting to a vice-president. You also provide administrative support to other members of your unit as needed. You…
Added 4 mins ago
JC
Project Manager
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Full-time
…process of being completed at any given time, and a Project Manager must be able to manage multiple aspects of the process simultaneously. Project Managers work cross-functionally and…
Added 18 mins ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify…
Added 19 mins ago
Logistics Administrator - Delta (1126)
Trail Appliances Ltd.
Delta, BC
Reporting to the Customer Support Manager, the Logistics Administrator assists and supports our customers by ensuring that invoicing is completed quickly, accurately and efficiently. The…
Added 19 mins ago
Project Coordinator, Digital Solutions
Spartan Controls Ltd.
Calgary, AB
…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 19 mins ago
Multi Store Manager
EssilorLuxottica Group
Winnipeg, MB
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 19 mins ago
Technical Sales Representative
Lincoln Electric
Niagara-on-the-Lake, ON · Hamilton, ON
To report directly to the Regional Manager and communicate all relevant matters pertaining to internal and external sales / marketing activities on behalf of the company.
Added 19 mins ago
SC
Sales Associate
Staples Canada
Niagara Falls, ON
- Full-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 19 mins ago
SC
Sales Associate
Staples Canada
Toronto, ON
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 19 mins ago
Software Engineer, Fullstack Java Developer
Scotiabank
Toronto, ON
As a Senior manager and lead developer you are required to supervise the regulatory reporting requirements globally, work on AI, The individual must thrive on challenge, be proactive, and…

Citylitics Inc.

Implementation Specialist

Toronto, ON, Canada

$75,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers' business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers' sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager's account strategy
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule
Identify and address risks before they affect timelines or outcomes

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls
Build trust by clearly explaining Citylitics' data sources, coverage, methodology, and appropriate use
Investigate data concerns with our Data Operations team and close the loop with customers
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects' priorities, workflows, and use cases
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect
Advise on trial success criteria and capture learnings for smooth handoff into implementation

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input
Help train and mentor Implementation Associates as the team grows

Requirements

Other Duties as assigned

Experience

3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role
Experience leading complex B2B SaaS implementations with multiple stakeholders
Proven record of moving customers from implementation to sustained product adoption
Experience working with sales leaders or other commercial stakeholders is strongly preferred

Technical And Project Skills

Strong technical aptitude; comfortable configuring complex software and learning new tools quickly
Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together
Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements
Comfortable holding customers accountable for agreed actions and timelines
Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset

Customer enablement

Excellent facilitation, presentation and training skills, including with cautious or skeptical users
Ability to diagnose barriers and design targeted interventions
Experience creating customer-facing guides or workflow documentation is an asset
Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset

Professional attributes

Execution-oriented: keeps urgency and follows through on commitments
Highly organized: manages many customers and deliverables without losing visibility
Credible communicator: clear and calm under pressure
Proactive and data-driven: uses data to spot risks early and prioritize.
Independent: makes sound calls on scope, priorities, and risk, without close oversight

Benefits

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

Lead complex customer implementations from sales handoff through configuration, onboarding, CRM integration, activation, and sustained adoption, while managing timelines, risks, and time-to-value. Own account health and user enablement, support trials and renewals, investigate data concerns, and improve implementation processes and playbooks.

Requirements

Requires at least three years of experience in implementation, onboarding, customer enablement, professional services, customer success, or a related customer-facing role, including experience leading complex B2B SaaS implementations and driving sustained adoption. Candidates should have strong technical and project management skills, CRM familiarity, and excellent customer facilitation and communication abilities; experience with Jira, SQL, BI tools, AI-assisted workflows, or infrastructure markets is an asset.

Skills

B2B SaaS Implementation
Customer Onboarding
Customer Enablement
Product Adoption
Project Management
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Platform Configuration
Stakeholder Management
User Training
Risk Management
Data Analysis
Customer Success
Workflow Integration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Implementation
Customer Onboarding
Customer Enablement
Customer Success
Time-To-Value
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Jira
SQL
Business Intelligence
AI-Assisted Workflows
Platform Configuration
Data Feeds
User Activation
Workflow Integration
Project Management
Risk Management
Stakeholder Management
Change Management
Adoption Analytics
Infrastructure
Public Sector
Engineering
Municipal Markets
Data Operations
Generative AI
Account Management

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Work requirements

Jobs in Canada