Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 3 mins ago
LH
Guest Service Agent
Level Hotels & Furnished Suites
Vancouver, BC
- $21 to $24 CAD / hour
- Full-time
Must have excellent customer service and interpersonal skills
Added 3 mins ago
LH
Office Admin
Lifemark Health Group
Mississauga, ON
- Full-time
Experience: A minimum of 1 year of relevant administrative experience, including customer service experience in a high-volume, front-counter environment within the last 5 years.
Added 3 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Victoria, BC
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 3 mins ago
H
Service Supervisor II - Cementing
Halliburton
SK
- Full-time
Provide operational and technical leadership to offshore operators
Added 3 mins ago
PG
Key Account Manager
Paterson Grain
Winnipeg, MB
- Full-time
…Manager will be responsible for developing and managing strategic customer relationships across an assigned region, with a focus on expanding key accounts, identifying high-value…
Added 3 mins ago
NH
Registered Technologist
Niagara Health
Niagara Falls, ON
- Part-time
…hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting…
Added 3 mins ago
CE
HR & Talent Acquisition Specialist
Chens Enterprises Corporation
Toronto, ON
- Full-time
…independent and Asian supermarkets, small businesses, and food service customers. Learn more at…
Added 3 mins ago
GT
Project Manager - Call Centre Technology Migration
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $60 to $72 CAD / hour
- Contract
Hybrid - currently 2 days onsite per week, with flexibility required to work up to 4 days per week onsite · There may be an opportunity to work one day per week from a location in Mississauga
Added 3 mins ago
AC
Auto Image Desk Appraiser
Aviva Canada
Oakville, ON
- Full-time
Be team player, and a thought leader in problem solving, leading the example, and ensure the end customer experience is a key objective.
Added 3 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…closely with Product, Tech, Commercial Enablement, Operations, Customer Success, and Finance, and bring the voice of the customer into roadmap discussions. This role reports to the SVP,…
Added 3 mins ago
BI
Overnight Operations Supervisor
Brink’s Inc
Barrie, ON
- Full-time
Added 3 mins ago
PC
Administrative Coordinator
Pinchin Canada
Mississauga, ON
- Full-time
Strong customer service skills and professional telephone etiquette.
Added 3 mins ago
AI
Business Analyst
Atlantis IT Group
Calgary, AB
- Contract
Bridge business and technical teams by facilitating requirement discussions, prioritization, and stakeholder alignment.
Added 3 mins ago
BI
AEM Business Analyst
BURGEON IT SERVICES
Calgary, AB
- Contract
Bridge business and technical teams by facilitating requirement discussions, prioritization, and stakeholder alignment.
Added 3 mins ago
AC
Auto Image Desk Appraiser
Aviva Canada
Markham, ON
- Full-time
Be team player, and a thought leader in problem solving, leading the example, and ensure the end customer experience is a key objective.
Added 3 mins ago
AF
Finance Systems Support Analyst, Finance Architecture
ATB Financial
Calgary, AB
- Full-time
…accuracy, and ensure operational health. You collaborate with technical partners on root cause, resolution, and ways to mitigate recurrence. Monitoring, testing, and signoff activities may…
Added 3 mins ago
H
SRE Architect
Hays
Vancouver, BC
- Contract
Must have skills:
Added 3 mins ago
R
Senior Manager, Revenue Accounting
Rillo
Toronto, ON
- $140,000 to $155,000 CAD / year
- Full-time
Own the accounting for the customer loyalty program
Added 3 mins ago
TS
26-82 Senior UX Designer
Technical Safety BC
Vancouver, BC
- Full-time
Champion user-centered design practices and advocate for customer needs throughout product and service development.
Added 3 mins ago
B&
Journeyperson & Apprentice Plumber & Sheet Metal Workers - HVAC Installer
Black & McDonald Limited
Saskatoon, SK
- Full-time
…Construction Division in Saskatoon, SK! If you are a hands-on, customer service-oriented, and technically inclined professional searching for the opportunity to build a solid foundation for…
Added 3 mins ago
G
Service Desk Analyst
Genpact
Montreal, QC
- Full-time
The ideal candidate combines solid technical expertise with a proactive, service-first mindset. You enjoy solving complex technical challenges, thrive in fast-paced environments, and build…
Added 3 mins ago
Logistics Supervisor
Chudleigh's Bakery
Milton, ON
MUST HAVE INGREDIENTS
Added 3 mins ago
TG
Quality Inspectors - Job Fair - Guelph
TRIGO Global Quality Solutions
Guelph, ON
- Other
Pay rate is $17.95/hr with a $1.25/hr premium for afternoon and night shifts · Must have reliable transportation
Added 3 mins ago
Electrical Service Manager
Colwin Electrical Group
Port Moody, BC
As a Service Manager, you will be responsible for leading and overseeing the day-to-day operations of our Service Department, ensuring efficient service delivery, strong customer service,…
Added 3 mins ago
NS
Electrical Technician
Nova Scotia Power
Stellarton, NS
- Full-time
You must possess a Diploma in Electrical Engineering Technology (Power Discipline) with eligibility for membership with TechNova · You must have three years’ experience maintaining electrical equipment related to substation operations

Citylitics Inc.

Implementation Specialist

Toronto, ON, Canada

$75,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers' business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers' sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager's account strategy
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule
Identify and address risks before they affect timelines or outcomes

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls
Build trust by clearly explaining Citylitics' data sources, coverage, methodology, and appropriate use
Investigate data concerns with our Data Operations team and close the loop with customers
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects' priorities, workflows, and use cases
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect
Advise on trial success criteria and capture learnings for smooth handoff into implementation

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input
Help train and mentor Implementation Associates as the team grows

Requirements

Other Duties as assigned

Experience

3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role
Experience leading complex B2B SaaS implementations with multiple stakeholders
Proven record of moving customers from implementation to sustained product adoption
Experience working with sales leaders or other commercial stakeholders is strongly preferred

Technical And Project Skills

Strong technical aptitude; comfortable configuring complex software and learning new tools quickly
Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together
Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements
Comfortable holding customers accountable for agreed actions and timelines
Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset

Customer enablement

Excellent facilitation, presentation and training skills, including with cautious or skeptical users
Ability to diagnose barriers and design targeted interventions
Experience creating customer-facing guides or workflow documentation is an asset
Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset

Professional attributes

Execution-oriented: keeps urgency and follows through on commitments
Highly organized: manages many customers and deliverables without losing visibility
Credible communicator: clear and calm under pressure
Proactive and data-driven: uses data to spot risks early and prioritize.
Independent: makes sound calls on scope, priorities, and risk, without close oversight

Benefits

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead complex customer implementations from sales handoff through configuration, onboarding, CRM integration, activation, and sustained adoption, while managing timelines, risks, and time-to-value. Own account health and user enablement, support trials and renewals, investigate data concerns, and improve implementation processes and playbooks.

Requirements

Requires at least three years of experience in implementation, onboarding, customer enablement, professional services, customer success, or a related customer-facing role, including experience leading complex B2B SaaS implementations and driving sustained adoption. Candidates should have strong technical and project management skills, CRM familiarity, and excellent customer facilitation and communication abilities; experience with Jira, SQL, BI tools, AI-assisted workflows, or infrastructure markets is an asset.

Skills

B2B SaaS Implementation
Customer Onboarding
Customer Enablement
Product Adoption
Project Management
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Platform Configuration
Stakeholder Management
User Training
Risk Management
Data Analysis
Customer Success
Workflow Integration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Implementation
Customer Onboarding
Customer Enablement
Customer Success
Time-To-Value
CRM Integration
Salesforce
HubSpot
Microsoft Dynamics
Jira
SQL
Business Intelligence
AI-Assisted Workflows
Platform Configuration
Data Feeds
User Activation
Workflow Integration
Project Management
Risk Management
Stakeholder Management
Change Management
Adoption Analytics
Infrastructure
Public Sector
Engineering
Municipal Markets
Data Operations
Generative AI
Account Management

Report this job

Work requirements

Jobs in Canada