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CityofOttawa

Business and Configuration Analyst, AI

Ottawa, ON, Canada

Service: Information Technology Services Employment Type: 1 Full-time Temporary Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: 100 Constellation, Nepean Job Category: Information Technology Application Close: 16/11/2026

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Job details

Pay: Service: Information Technology Services Employment Type: 1 Full-time Temporary Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: 100 Constellation, Nepean Job Category: Information Technology Application Close: 16/11/2026
Apply by: Nov 17, 2026
Posting language: English
Posted: Aug 18, 2026

Original job description

Requisition ID: 23347 Department: Finance and Corporate Services Dept. Service: Information Technology Services Employment Type: 1 Full-time Temporary Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: 100 Constellation, Nepean Job Category: Information Technology Application Close: 16/11/2026

JOB SUMMARY

Note: This is a hands-on software development position within the Artificial Intelligence (AI) team, focused on developing, integrating, deploying and supporting AI solutions, including applications using large language models (LLMs). A strong programming background and practical experience developing and deploying software solutions are required. Python experience is preferred; experience in other programming languages is also valued. Familiarity with AI development, Microsoft Azure AI services, Copilot Studio and Power Platform is an asset.

The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.

You are responsible for designing, developing, testing, customizing, integrating and maintaining business applications and AI solutions in response to new or changing business requirements. Working with technical leads, developers and business clients, you translate requirements into working solutions, integrate AI models with APIs and data sources, evaluate solution performance and reliability, troubleshoot technical issues, and support deployment and ongoing operations using established software development practices.

EDUCATION AND EXPERIENCE

Completion of 3 year post-secondary education in business administration or related discipline, or a field that is relevant to the job (e.g. Geography in the GIS group).

Minimum of 5 years of experience; experience using an Enterprise Resource Planning (ERP) application or Enterprise GIS application in a municipal environment is preferred.

For SAP: Business experience in accounting, human resources, payroll, maintenance management, procurement, materials management or sales distribution
For GIS: Business experience in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.

KNOWLEDGE

ERP or Enterprise GIS application and configuration tools
System methodologies including requirements definition, functional design, implementation
Project management methodologies
Quality assurance procedures
Business analysis practices and techniques, and report writing techniques
Application administration

FOR SAP:

Business practices in one or more of the following disciplines; human resources, payroll, accounting, maintenance management, procurement, materials management or sales distribution

FOR GIS:

Business practices in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.
Knowledge of, and experience with, ESRI software and emerging GIS technologies is desirable

COMPETENCIES, SKILLS AND ABILITIES

Strong analytical skills
Problem solving
Work well in a team environment
Exercise independent judgment, and work effectively with minimal supervision
Communicate effectively with end users, verbal and written
Estimate work and keep within tight timeframes
Proficiency in spreadsheet, graphics, word processing and data retrieval applications
Strong client service focus
Ability to deal with multiple demands
Flexibility

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

Design, develop, test, customize, integrate, and maintain business applications and AI solutions in response to business requirements. Collaborate with technical teams and business clients to integrate AI models with APIs and data sources, assess solution performance, troubleshoot issues, and support deployment and ongoing operations.

Requirements

Requires completion of three years of post-secondary education in business administration, a related discipline, or another relevant field, plus at least five years of experience. A strong programming background and practical software development and deployment experience are required; Python is preferred, while ERP or Enterprise GIS experience in a municipal environment is preferred.

Skills

Python
Software Development
Artificial Intelligence
Large Language Models
Microsoft Azure AI Services
Copilot Studio
Power Platform
API Integration
Requirements Analysis
Functional Design
Application Configuration
Testing
Deployment
Troubleshooting
Project Management
Quality Assurance

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Large Language Models
Python
Software Development
Microsoft Azure AI Services
Copilot Studio
Power Platform
APIs
Data Sources
Business Applications
ERP
Enterprise GIS
SAP
ESRI
Requirements Definition
Functional Design
System Methodologies
Project Management
Quality Assurance
Business Analysis
Application Administration
Testing
Integration
Deployment
Troubleshooting
Performance Evaluation
Municipal Environment

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