Business Systems Analyst, Telecom

Requisition ID: 23902 Department: Transit Services Dept. Service: Transit Customer Syst & Planning Service Employment Type: 1 Full-time Temporary - Up to 18 months Work Hours: 35.00 /hours per week Affiliation: ATU 1760/Non Shift Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 17/11/2026

JOB SUMMARY

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations.

You are responsible for the on-going analysis of the organization’s operational application suites in one of the following areas:

• Fleet Management Information Systems (FMIS)
• Fleet Diagnostic Applications
• Scheduling and Timekeeping Applications 
• Control Applications (Computer Aided Dispatch / AVLC)
• Fare Systems Applications
• Customer Information Systems (CIS)

Within the assigned area, you are responsible for:

• Providing support, training, guidance and clarification to the Business Unit employees and other departmental staff on the use of the application suite and the resolution of issues
• Analyzing business requirements
• Recommending and implementing new or improved functionality
• Serving as a functional source of expertise
• Maintaining the functionality of the application suite
• Liaising with the vendor to support the application
• Coordinating and collaborating with internal staff in the on-going configuration of the application suite

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in computer science, business administration or related field.

Minimum of 5 years of experience in business analysis/information systems administration or support or coordination.

KNOWLEDGE

• Business analysis practices, techniques, report writing and business intelligence platforms
• Transit related systems and vendors
• Project management techniques
• Information systems development processes and practices, software lifecycle
• Client/server computer technology
• Proficiency in spreadsheet, graphics, word processing and data retrieval applications
• Application and/or network security administration
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work well in a team environment and with on-going inter-branch contacts
• Analyze functions, issues and problems within a team to develop realistic and innovative solutions to problems
• Communicate effectively with users, managers, financial and IT staff and system suppliers
• Provide technical leadership
• Write reports, documentation and procedures
• Plan, set priorities and organize work
• Use information systems tools to support business functions
• Strong interpersonal skills and teaching skills
• Customer service oriented, flexible
• Excellent oral and written communication skills
• Work well under tight deadlines
• Tact and diplomacy
• Thoroughness and initiative

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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