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CityofOttawa

Business Systems Analyst, Telecom

Ottawa, ON, Canada

Service: Transit Customer Syst & Planning Service Employment Type: 1 Full-time Temporary - Up to 18 months Work Hours: 35.00 /hours per week Affiliation: ATU 1760/Non Shift Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 17/11/2026

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Job details

Pay: Service: Transit Customer Syst & Planning Service Employment Type: 1 Full-time Temporary - Up to 18 months Work Hours: 35.00 /hours per week Affiliation: ATU 1760/Non Shift Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 17/11/2026
Apply by: Nov 18, 2026
Experience: Minimum of 5 years of experience in business analysis/information systems administration or support or coordination.
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 23902 Department: Transit Services Dept. Service: Transit Customer Syst & Planning Service Employment Type: 1 Full-time Temporary - Up to 18 months Work Hours: 35.00 /hours per week Affiliation: ATU 1760/Non Shift Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 17/11/2026

JOB SUMMARY

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations.

You are responsible for the on-going analysis of the organization’s operational application suites in one of the following areas:

Fleet Management Information Systems (FMIS)
Fleet Diagnostic Applications
Scheduling and Timekeeping Applications
Control Applications (Computer Aided Dispatch / AVLC)
Fare Systems Applications
Customer Information Systems (CIS)

Within the assigned area, you are responsible for:

Providing support, training, guidance and clarification to the Business Unit employees and other departmental staff on the use of the application suite and the resolution of issues
Analyzing business requirements
Recommending and implementing new or improved functionality
Serving as a functional source of expertise
Maintaining the functionality of the application suite
Liaising with the vendor to support the application
Coordinating and collaborating with internal staff in the on-going configuration of the application suite

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in computer science, business administration or related field.

Minimum of 5 years of experience in business analysis/information systems administration or support or coordination.

KNOWLEDGE

Business analysis practices, techniques, report writing and business intelligence platforms
Transit related systems and vendors
Project management techniques
Information systems development processes and practices, software lifecycle
Client/server computer technology
Proficiency in spreadsheet, graphics, word processing and data retrieval applications
Application and/or network security administration
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

Work well in a team environment and with on-going inter-branch contacts
Analyze functions, issues and problems within a team to develop realistic and innovative solutions to problems
Communicate effectively with users, managers, financial and IT staff and system suppliers
Provide technical leadership
Write reports, documentation and procedures
Plan, set priorities and organize work
Use information systems tools to support business functions
Strong interpersonal skills and teaching skills
Customer service oriented, flexible
Excellent oral and written communication skills
Work well under tight deadlines
Tact and diplomacy
Thoroughness and initiative

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The analyst is responsible for the ongoing analysis, support, and configuration of operational application suites including fleet management and scheduling systems. They provide functional expertise, training, and guidance to business unit staff while liaising with vendors to resolve technical issues.

Requirements

Candidates must possess a three-year university degree in computer science, business administration, or a related field. A minimum of five years of experience in business analysis, information systems administration, or support is required.

Skills

Business analysis
Information systems administration
Project management
Report writing
Business intelligence
Software lifecycle
Application support
Data retrieval
Technical leadership
Interpersonal skills
Teaching skills
Customer service
Communication skills
Fleet management systems
Computer aided dispatch
Network security

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Transit Services
FMIS
Computer Aided Dispatch
AVLC
Fare Systems
Customer Information Systems
CIS
Business Intelligence
Software Lifecycle
Application Security
Network Security
Project Management
Data Retrieval
Report Writing
OC Transpo
Information Systems
Business Analysis
Technical Leadership

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