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Added 26 mins ago
S
Senior Customer Experience Associate - Saint- Eustache, Qc (15 H/Week)
Scotiabank
St. Eustache, MB
- Full-time
…Banking Branch Network, The Focus Is To Provide Exceptional Service Throughout The Customer’s Journey…
Added 26 mins ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Demonstrated ability to model high quality, customer service orientation in all client interactions (internal and external). Helpdesk/client support and triage/technical problem-solving…
Added 26 mins ago
CH
Seasonal Holiday Team Lead- Georgian Mall
Cherry Hill Programs
Barrie, ON
- Part-time
Troubleshoot technical issues and escalate to IT or Local Management when needed
Added 26 mins ago
L
Seasonal Educator | SASKATOON
lululemon
Saskatoon, SK
- Full-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 26 mins ago
HI
Junior Technical Sales/Sales Assistant
Hillmar Industries Ltd.
Delta, BC
- Full-time
We are seeking a motivated, customer-focused Junior Technical Sales Representative to support business growth by developing new customer relationships, managing existing accounts, and…
Added 56 mins ago
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Senior System Operator (LEC)
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- Full-time
Escalate significant safety, operational, and service risks and provide technical recommendations that influence policies and procedures.
Added 56 mins ago
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Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
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Added 1 hour ago
Staff Systems Developer Manager, AlphaNet Core SRE
Google
Waterloo, ON
…externally-visible systems - have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service…
Added 1 hour ago
IP
Administrative Support Coordinator
Indigenous Perspectives Society
Vancouver, BC
- Full-time
…Support Coordinator will be responsible for administrative and technical support tasks to assist with day-to-day operations and to support the psychiatric physicians providing patient…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service…
Added 1 hour ago
YC
user support technician
Youness Canada Immigration Ltd
Camrose, AB
- Full-time
Consult user guides, technical manuals and other documents to research and implement solutions
Added 2 hours ago
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General Projects Associate / Labourer (Part-Time)
Boardwalk
Calgary, AB
- Part-time
Strong commitment to providing excellent customer service
Added 2 hours ago
Channel Solutions Engineer
Verkada
Toronto, ON
…approach to physical security. The Channel SE is a trusted technical advisor for Verkada partners and plays a critical role in driving technical enablement, joint solution architectures,…
Added 2 hours ago
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(CAN) Self Checkout Attendant
Walmart
Yorkton, SK
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 2 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Yorkton, SK
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 2 hours ago
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Power Generation Technician
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Brampton, ON
- Temporary
…solutions, we are offering an opportunity to join their growing service team across multiple locations in Canada. This role supports critical infrastructure and industrial operations by…
Added 2 hours ago
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Analyste Qualité Opération
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Montreal, QC
- Full-time
Sous la supervision du Chef de service Assurance qualité, l'Analyste qualité opération est responsable d'assurer l’analyse des non-conformités de nature Humaine, Technique et Fournisseur…
Added 2 hours ago
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Self checkout attendant
Walmart Canada
AB · Edmonton, AB
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
L
Educator | Robson St.
lululemon
Vancouver, BC
- Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 3 hours ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…and or working groups as assigned, including preparation for technical support; preparation of agenda, minute taking and minute…
Added 3 hours ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
…related commercial accounts. This role is client-facing and service-focused, with responsibility for delivering a strong client experience, supporting renewal and new business workflows,…
Added 3 hours ago
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Appeals Officer - Revenue Tax Specialist Senior/Principal
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Customer service and interpersonal skills sufficient to interact and negotiate with taxpayers and/or their representatives
Added 3 hours ago
A
Ingénieur En Mécanique / Mechanical Engineer
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
…reliability and performance. Support customers and after-sales service teams with technical issues. Manage multiple projects and priorities…
Added 3 hours ago
HR
Field Service Mechanic
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…businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian…

CityofOttawa

Business Systems Analyst, Telecom

Ottawa, ON, Canada

Service: Transit Customer Syst & Planning Service Employment Type: 1 Full-time Temporary - Up to 18 months Work Hours: 35.00 /hours per week Affiliation: ATU 1760/Non Shift Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 17/11/2026

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Job details

Pay: Service: Transit Customer Syst & Planning Service Employment Type: 1 Full-time Temporary - Up to 18 months Work Hours: 35.00 /hours per week Affiliation: ATU 1760/Non Shift Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 17/11/2026
Apply by: Nov 18, 2026
Experience: Minimum of 5 years of experience in business analysis/information systems administration or support or coordination.
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 23902 Department: Transit Services Dept. Service: Transit Customer Syst & Planning Service Employment Type: 1 Full-time Temporary - Up to 18 months Work Hours: 35.00 /hours per week Affiliation: ATU 1760/Non Shift Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 17/11/2026

JOB SUMMARY

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations.

You are responsible for the on-going analysis of the organization’s operational application suites in one of the following areas:

Fleet Management Information Systems (FMIS)
Fleet Diagnostic Applications
Scheduling and Timekeeping Applications
Control Applications (Computer Aided Dispatch / AVLC)
Fare Systems Applications
Customer Information Systems (CIS)

Within the assigned area, you are responsible for:

Providing support, training, guidance and clarification to the Business Unit employees and other departmental staff on the use of the application suite and the resolution of issues
Analyzing business requirements
Recommending and implementing new or improved functionality
Serving as a functional source of expertise
Maintaining the functionality of the application suite
Liaising with the vendor to support the application
Coordinating and collaborating with internal staff in the on-going configuration of the application suite

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in computer science, business administration or related field.

Minimum of 5 years of experience in business analysis/information systems administration or support or coordination.

KNOWLEDGE

Business analysis practices, techniques, report writing and business intelligence platforms
Transit related systems and vendors
Project management techniques
Information systems development processes and practices, software lifecycle
Client/server computer technology
Proficiency in spreadsheet, graphics, word processing and data retrieval applications
Application and/or network security administration
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

Work well in a team environment and with on-going inter-branch contacts
Analyze functions, issues and problems within a team to develop realistic and innovative solutions to problems
Communicate effectively with users, managers, financial and IT staff and system suppliers
Provide technical leadership
Write reports, documentation and procedures
Plan, set priorities and organize work
Use information systems tools to support business functions
Strong interpersonal skills and teaching skills
Customer service oriented, flexible
Excellent oral and written communication skills
Work well under tight deadlines
Tact and diplomacy
Thoroughness and initiative

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The analyst is responsible for the ongoing analysis, support, and configuration of operational application suites including fleet management and scheduling systems. They provide functional expertise, training, and guidance to business unit staff while liaising with vendors to resolve technical issues.

Requirements

Candidates must possess a three-year university degree in computer science, business administration, or a related field. A minimum of five years of experience in business analysis, information systems administration, or support is required.

Skills

Business analysis
Information systems administration
Project management
Report writing
Business intelligence
Software lifecycle
Application support
Data retrieval
Technical leadership
Interpersonal skills
Teaching skills
Customer service
Communication skills
Fleet management systems
Computer aided dispatch
Network security

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Transit Services
FMIS
Computer Aided Dispatch
AVLC
Fare Systems
Customer Information Systems
CIS
Business Intelligence
Software Lifecycle
Application Security
Network Security
Project Management
Data Retrieval
Report Writing
OC Transpo
Information Systems
Business Analysis
Technical Leadership

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