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CityofOttawa

Case Worker, Off-Site (Revised)

Ottawa, ON, Canada

Service: Housing Services Employment Type: Multiple full-time temporary positions Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $69,194.58 - $80,960.88 annually (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 13/11/2026

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Job details

Pay: Service: Housing Services Employment Type: Multiple full-time temporary positions Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $69,194.58 - $80,960.88 annually (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 13/11/2026
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 23717 Department: Community & Social Services Dept. Service: Housing Services Employment Type: Multiple full-time temporary positions Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $69,194.58 - $80,960.88 annually (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 13/11/2026

JOB SUMMARY

The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.

You are responsible for the management of client cases at various stages of service delivery through assessing the financial, social and personal needs of applicants, determining and maintaining eligibility for a range of social services programs and services, providing information on program criteria and required documentation, making referrals to internal and external resources and providing support in personal, housing, social, employment planning and crisis intervention to clients. The work requires the use of various provincial and regional applications such as as HIFIS and SAMS.

EDUCATION AND EXPERIENCE

Completion of 2 year college diploma in a Human Services curriculum

Minimum of 12 months of experience in social services programs

KNOWLEDGE

Applicable federal, provincial and municipal legislation, policy, procedures and programs
Special needs/requirements of Ontario Works participants and other Social Services clients
Programs and services for Ontario Works participants and other Social Services clients
Assessment, interviewing and counselling techniques
Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Interpret legislation, policy and procedures
Take initiative, solve problems and resolve conflict
Make independent decisions
Work in a team environment
Work with a computerized support system
Demonstrate sound judgment
Establish effective working relationships with people of diverse social, economic and ethnic backgrounds
Assess and refer clients to appropriate services
Provide employment counselling
Perform crisis intervention
Resourceful and innovative
Effective interpersonal skills
Effective organizational skills
Flexible and adaptable
Demonstrate tact, empathy, sensitivity and discretion
Work in a stressful environment

WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The case worker manages client cases by assessing financial, social, and personal needs to determine eligibility for social services. They provide ongoing support, including referrals to resources and crisis intervention, while maintaining accurate documentation in regional applications.

Requirements

Candidates must possess a 2-year college diploma in a Human Services curriculum and at least 12 months of experience in social services. A valid Ontario unrestricted G class driver’s license and the ability to pass a Vulnerable Sector Check are also required.

Skills

Case management
Financial assessment
Crisis intervention
Employment counselling
Interviewing techniques
Counselling techniques
Conflict resolution
Problem solving
Interpersonal skills
Organizational skills
Empathy
Discretion
Legislation interpretation
HIFIS
SAMS

Visa sponsorship

Not detected in the job text

Keywords

Case Worker
Social Services
Housing Services
Community Support
Ontario Works
HIFIS
SAMS
Crisis Intervention
Client Assessment
Human Services
Legislation
Policy
Vulnerable Sector Check
Driver's License
Public Sector
Government

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