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CityofOttawa

Consultant, Program & Policy Support

Ottawa, ON, Canada

Service: Housing and Homelessness Services Employment Type: 1 Full-time Temporary Up to 2 years Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: 100 Constellation, Nepean Job Category: Community and Social Services Application Close: 22/10/2026

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Job details

Pay: Service: Housing and Homelessness Services Employment Type: 1 Full-time Temporary Up to 2 years Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: 100 Constellation, Nepean Job Category: Community and Social Services Application Close: 22/10/2026
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 23622 Department: Community & Social Services Dept. Service: Housing and Homelessness Services Employment Type: 1 Full-time Temporary Up to 2 years Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: 100 Constellation, Nepean Job Category: Community and Social Services Application Close: 22/10/2026

JOB SUMMARY

The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need to promote their self-reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral. This position is with the Homelessness Operational Supports and Projects Unit, which provides support to Housing and Homelessness Services’ strategic plans and operational priorities, including leading and supporting various projects.

You are responsible to: research, interpret and communicate social services legislation policy and procedure; provide expert advice, strategies and support implementation of legislative changes; develop and implement operational guidelines, best practices and standards to achieve effective delivery of social services programs and services; and ensure that business applications systems, new directives, and policy & procedure initiatives comply with applicable legislation. You interact with internal staff, other levels of government, other municipalities and community partners, and maintain awareness of social, economic and political issues and trends that affect social policy.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Social Sciences, Business Administration or a related field.

Minimum of 5 years of experience in a directly human services related field, including experience with business applications, business process reviews, interpretation of legislation & policies as it relates to business processes, business systems & developing, communication & evaluation of operational policies, procedures & processes in a social service setting.

KNOWLEDGE

Regulations of social policy and provincial and/or municipal legislation
Current on social, economic, political issues and trends, and the related challenges facing the City of Ottawa and the social services system
Municipal operations, City, corporate and departmental operational and administrative policies and procedures, departmental business requirements and organizational structures
Business application applicable to social services
Knowledge of CSSD computer systems and applications
Project management principles and practices
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

Organize, prioritize and manage tasks and responsibilities toward timely completion, adjusting priorities as required
Highly developed verbal communication, presentation, writing and analytical abilities
Demonstrated negotiation, facilitation, presentation, problem solving and leadership skills
Deliver results and meet expectations on a wide range of responsibilities of a complex and diverse nature
Exercise discretion, initiative, tact and alertness and a high degree of confidentiality in dealing with administrative and politically sensitive matters
Provide strong research, analytical and attention to detail skills, demonstrate integrity, creativity and enthusiasm in achieving results directly and through staff work teams
Ability to oversee large scale projects and intiatives to reach identified goals
Provide support and strategic leadership toward achievement of management and organizational goals
Influence change and gain necessary support and commitment for change
Computer literacy by learning and applying at an efficient level, existing and new software and programs developed by the Province or in house
Trouble shooting technical and procedural issues related to in house or provincial technology used to administer services and programs
Flexibility and ability to cope with stress effectively
Self-directed and able to balance competing demands
Attention to detail
Collaborative personal approach and ability to function in a team environment to achieve corporate, departmental and branch goals
Excellent interpersonal skills and the ability to interact cooperatively, effectively and efficiently with elected officials, management, staff, stakeholders, and the public
Perform effectively in a multi-disciplinary environment, requiring a high degree of personal organization, motivation, initiative, sound judgment and discretion
Must have a strong public service orientation and be sensitive to a political environment

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The consultant is responsible for researching and interpreting social services legislation to develop operational guidelines and best practices. They also provide strategic support and expert advice to ensure business applications and policy initiatives comply with legislative requirements.

Requirements

Candidates must hold a four-year university degree in Social Sciences, Business Administration, or a related field. A minimum of five years of experience in a human services setting, specifically involving policy interpretation and business process review, is required.

Skills

Policy analysis
Legislative interpretation
Project management
Strategic planning
Social services
Business process review
Communication
Analytical skills
Negotiation
Facilitation
Leadership
Problem solving
Research
Technical troubleshooting
Stakeholder management

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Policy Development
Legislation
Business Process
Project Management
Strategic Leadership
Community Services
Housing
Homelessness
Operational Support
Compliance
Public Sector
Government
Data Analysis
Stakeholder Engagement
Reporting
Technical Support
Municipal Operations
Social Policy
Human Services

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