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Added 9 mins ago
AR
Leasing Manager - Bilingual
Akelius Residential Property AB
Ottawa, ON
- Full-time
Then you could be our next leasing agent. Join us and be part of our journey.
Added 9 mins ago
TI
Full Stack Engineer (knowledge graph platform)
Tekgence Inc
Toronto, ON
- Contract
LangGraph, MCP servers, or AI agent frameworks.
Added 9 mins ago
MN
26-140 - Senior Director, Human Resources
Métis Nation British Columbia
Surrey, BC
- Full-time
Where employees are or become represented by a bargaining agent, lead collective agreement administration, grievance management and the planning and conduct of collective bargaining.
Added 9 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 9 mins ago
SC
Agent(e) Administratif(ve), Classe 2 - Administrative Agent, Class 2
Shriners Children's
Montreal, QC · Shriners Children's - Quebec
- Full-time
Added 9 mins ago
Manager, Global Events
Zafin
Toronto, ON
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty,…
Added 39 mins ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Manage SQL Agent jobs, database backups, recovery, and maintenance plans.
Added 39 mins ago
NC
Manager, Contracting and Procurement (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
The Manager is a change agent and builds strategic relationships with internal and external stakeholders, acts as the chief negotiator for NAV Canada and develops innovative solutions to…
Added 40 mins ago
ZS
AI Platform Engineer
Zodiac Solutions, Inc
Halifax, NS
- Full-time
Hands-on experience building agent-based solutions - e.g., with Lang Chain, Lang Graph, or comparable agent frameworks – even within coding harnesses like Claude Code.
Added 40 mins ago
S
Sales Representative, Entry-Level (On-site)
Scotlynn
Brant, ON
- $41,600 to $150,000 CAD / year
- Full-time
This role could also known as Inside Sales Representative, Sales Agent, Account Manager or Account Representative.
Added 55 mins ago
A
Leasing Manager - Bilingual
Akelius
Ottawa, ON
- $50,000 to $55,000 CAD / year
- Full-time
Then you could be our next leasing agent. Join us and be part of our journey.
Added 55 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
…trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the…
Added 1 hour ago
M
Purchasing Agent
Mobility
Calgary, AB
- $42 CAD / hour
- Full-time
Added 1 hour ago
Senior Software Engineer
impact.com
Victoria, BC
Write clear specs and prompts, break work into agent-sized tasks, and guide agents to high-quality results
Added 1 hour ago
A
Coach Agile
Alithya
Quebec, QC
- Full-time
Agir comme agent de changement et promouvoir l’expérimentation.
Added 1 hour ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
…trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the…
Added 1 hour ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
…trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the…
Added 1 hour ago
G
Senior Databricks Data Platform Engineer
Galent
Montreal, QC
- Contract
Build AI agents and tools on Databricks Mosaic AI Agent Framework Model Serving Vector Search and integrate them with enterprise systems through Model Context Protocol MCP
Added 1 hour ago
KR
AI Security Research Engineer
KTek Resourcing
Toronto, ON
- Contract
Experience with AI red teaming, autonomous penetration testing, agent security, or AI-native security tooling.
Added 1 hour ago
A
GenAI Engineer (local to Quebec only)
Apptad
Montreal, QC
- Full-time
Experience with LangGraph or multi-agent architectures.
Added 1 hour ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
…bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and design…
Added 1 hour ago
P
Resourcing and Deployment Senior Associate, Assurance (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
Added 1 hour ago
CC
Carroll County Public Library - Assistant Branch Manager
Carroll County, Virginia
ON · Regional Municipality of York, ON
- Full-time
…as assigned. Must become certified as a passport acceptance agent within 12 weeks of…
Added 1 hour ago
ES
Senior Databricks Data Platform Engineer
Enterprise Solutions Inc.
Montreal, QC
- Contract
Build AI agents and tools on Databricks Mosaic AI Agent Framework Model Serving Vector Search and integrate them with enterprise systems through Model Context Protocol MCP
Added 1 hour ago
EA
Customer Service Agent
Executive Aviation
Prince George, BC
- Full-time

CityofOttawa

Customer Service Agent

Ottawa, ON, Canada

Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026

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Job details

Pay: Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 23898 Department: Finance and Corporate Services Dept. Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations

KNOWLEDGE

Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
Organize, multi-task and prioritize work
Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
Work independently and in a team setting
Possess an excellent attendance record
Punctual, reliable and dependable
Flexible and adaptable to deal with varying situations
Strong listening/comprehension skills
Strong organizational skills

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

Provide information and customer service for municipal and provincial services through in-person, web, email, and phone channels, responding to inquiries and urgent requests while minimizing referrals and ensuring follow-up. Determine appropriate courses of action for parking ticket resolution and meet applicable service, quality, policy, and legislative requirements.

Requirements

Applicants must have completed Grade 12 and have at least three years of relevant public-facing customer service experience across multiple channels; related post-secondary education or training is an asset. The role requires immediate proficiency in both English and French, computer literacy, knowledge of relevant legislation and policies, and strong communication, organizational, and decision-making skills.

Skills

Customer Service
Interpersonal Communication
Written Communication
Complaint Resolution
Active Listening
Organization
Multitasking
Prioritization
Judgment and Discretion
Problem Solving
Adaptability
Teamwork
Microsoft Office
Public Service

Visa sponsorship

Not detected in the job text

Keywords

ServiceOttawa
Counter Services
Customer Service
Public Service
Municipal Services
Provincial Services
In-Person Service
Telephone Support
Email Support
Web Support
Parking Ticket Resolution
First Attendance Facility
Revenue Service
Payment Intake
Provincial Offences
Microsoft Office
ICON
IP360
Dynamics
Liberty Recording System
LAGAN
Knowledge Base
Ottawa.ca
MAP
ITX
VTAX
H2O
ACTIVENet
PRESTO
SAP

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