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Added 12 mins ago
UO
Co-op Coordinator
University of Guelph-Humber
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
…employers and learners, promoting a positive, inclusive, and professional learning…
Added 12 mins ago
CH
SNOW REMOVAL (GROUNDS SUPPORT)
Crescent Hotels & Resorts
Rossland, BC
- Temporary
Customer-Focused Individuals: You should be approachable, professional, and dedicated to ensuring a positive guest and associate experience.
Added 12 mins ago
SR
Scheduling Coordinator
Staff Relief Healthcare Services Inc.
Toronto, ON · North York, ON
- Full-time
Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.
Added 12 mins ago
AS
Financial Licensed Assistant
Allan Small Financial Group with iA Private Wealth
Toronto, ON
- Full-time
…the advisor, manage the portfolios and help provide the best service and advice…
Added 12 mins ago
CL
Stock Associate, Yorkville
Christian Louboutin
Toronto, ON
- Full-time
…partners and third-party vendors to ensure that the after-sale service (Care and Repair) is done efficiently for both store stock as well as customer owned…
Added 12 mins ago
B
Configuration Support Specialist
Brooksource
Mississauga, ON
- Up to $25 CAD / hour
- Contract
Post-secondary degree or diploma in Computer Science, Information Systems, or a related field, or equivalent IT certifications and professional experience.
Added 12 mins ago
CD
Account Associate
Cellntell Distribution Inc
Mississauga, ON
- Full-time
…supporting account reporting, and upholding a high standard of customer service and…
Added 12 mins ago
BS
Bilingual Customer Service Representative
Bilingual Source
Vaughan, ON
- $52,000 to $60,000 CAD / year
- Full-time
At Bilingual Source, we recognize the value of strong communication and customer service experience. This opportunity allows you to apply your bilingual abilities in a steady,…
Added 12 mins ago
CC
Collision Centre General Manager
CSN Collision
Waterloo, ON
- $95,000 to $130,000 CAD / year
- Full-time
…technical expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are completed efficiently, safely, and to the highest quality…
Added 12 mins ago
M
Security Lobby Guard Part Time
Marriott
Toronto, ON
- Part-time
…certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all…
Added 12 mins ago
TT
RETAIL STORE ASSOCIATE PART TIME WINNERS SOUTHCENTRE MALL
The TJX Companies, Inc.
Calgary, AB
- Part-time
Added 12 mins ago
BC
Journeyman Mechanic
Barnhart Crane & Rigging
Fort McMurray, AB
- Full-time
…our team members constant opportunity for career growth and professional…
Added 12 mins ago
S
store manager, East York, ON
Starbucks
Toronto, ON
- $59,400 to $78,450 CAD / year
3 years retail / customer service management experience
Added 12 mins ago
Team Member
Poulet Rouge
Pickering, ON
✔ You have experience in customer service, ideally in a restaurant or fast-paced environment
Added 12 mins ago
Corporate Security Guard - Overnight
GardaWorld
Vancouver, BC
Opportunities to build your security experience while developing valuable customer service, communication, and leadership skills
Added 12 mins ago
Customer Experience Associate - Plaza Langelier, Montreal QC (30H/Week Temporary)
Scotiabank
QC · Saint-Leonard, QC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 12 mins ago
Portfolio Administrator, Scotia Jarislowsky Fraser - Montreal, QC
Scotiabank
Montreal, QC
…overall book(s) of business, with a passion for providing client service excellence through a combination of direct client contact and through instructions from their assigned Relationship…
Added 12 mins ago
ScotiaMcLeod Senior Financial Planning Associate
Scotiabank
White Rock, BC
ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice,…
Added 12 mins ago
IT
Receptionist
Inland Truck & Equipment
Kamloops, BC
- Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 12 mins ago
RM
Appeals Specialist
Regional Municipality of Peel
Brampton, ON
- Other
…divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively…
Added 12 mins ago
Client Service Coordinator On Call
Bayshore
Chatham-Kent, ON
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Added 12 mins ago
SJ
Assistant Store Manager - Peoples Jewellers - Sunridge Mall
Signet Jewelers
Calgary, AB · Canada - Sunridge Mall - Calgary, AB
- Full-time
Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire…
Added 12 mins ago
G
Service manager
GoSecure
Saint John, NB · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
We are looking for service managers to join our Project Management Office team. Service managers work alongside IT security professionals to help manage customers, quality, budget and…
Added 12 mins ago
SB
Warehouse Supervisor
Sleeman Breweries Ltd.
Vernon, BC
- Full-time
…resources and maintaining high standards for quality, safety, and customer service. The Supervisor plays a key role in driving continuous improvement and supporting a high-performance team…
Added 12 mins ago
R
Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as…

CityofOttawa

Customer Service Agent

Ottawa, ON, Canada

Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026

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Job details

Pay: Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 23898 Department: Finance and Corporate Services Dept. Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations

KNOWLEDGE

Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
Organize, multi-task and prioritize work
Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
Work independently and in a team setting
Possess an excellent attendance record
Punctual, reliable and dependable
Flexible and adaptable to deal with varying situations
Strong listening/comprehension skills
Strong organizational skills

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

Provide information and customer service for municipal and provincial services through in-person, web, email, and phone channels, responding to inquiries and urgent requests while minimizing referrals and ensuring follow-up. Determine appropriate courses of action for parking ticket resolution and meet applicable service, quality, policy, and legislative requirements.

Requirements

Applicants must have completed Grade 12 and have at least three years of relevant public-facing customer service experience across multiple channels; related post-secondary education or training is an asset. The role requires immediate proficiency in both English and French, computer literacy, knowledge of relevant legislation and policies, and strong communication, organizational, and decision-making skills.

Skills

Customer Service
Interpersonal Communication
Written Communication
Complaint Resolution
Active Listening
Organization
Multitasking
Prioritization
Judgment and Discretion
Problem Solving
Adaptability
Teamwork
Microsoft Office
Public Service

Visa sponsorship

Not detected in the job text

Keywords

ServiceOttawa
Counter Services
Customer Service
Public Service
Municipal Services
Provincial Services
In-Person Service
Telephone Support
Email Support
Web Support
Parking Ticket Resolution
First Attendance Facility
Revenue Service
Payment Intake
Provincial Offences
Microsoft Office
ICON
IP360
Dynamics
Liberty Recording System
LAGAN
Knowledge Base
Ottawa.ca
MAP
ITX
VTAX
H2O
ACTIVENet
PRESTO
SAP

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