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Added 4 mins ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Ottawa, ON · Nepean, ON
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 4 mins ago
BV
ASSISTANT MANAGER JUNIOR
Bikini Village
Vaudreuil-Dorion, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 4 mins ago
Seasonal - Sales Associate-Retail
Roots
Toronto, ON
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 4 mins ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Edmonton, AB
Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Added 4 mins ago
Ecommerce Operations Manager
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.
Added 4 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Repentigny, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 4 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Longueuil, QC · GREENFIELD PARK, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 4 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Ottawa, ON · NEPEAN, ON
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 4 mins ago
MS
Customer Service Team Member - Full-time
Michaels Stores
Vancouver, BC
- Full-time
Store - VAN-BROADWAY, BCDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout…
Added 4 mins ago
MS
Customer Service Team Member - Full-time
Michaels Stores
Calgary, AB
- Full-time
Store - CAL-SIGNAL HILL, ABDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout…
Added 19 mins ago
MM
Manager, Regulatory & Government Affairs
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $105,000 to $115,000 CAD / year
- Full-time
MMSCAN does not utilize AI to review or assess applicants. All screening is conducted internally by a member of the HR team and/or the hiring manager.
Added 19 mins ago
TS
Street Outreach Worker
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Part-time
· Accept referrals on behalf of the Housing Response team by completing VI-SPDAT and place clients on a prioritization list for service based on acuity
Added 19 mins ago
TS
Street Outreach Worker
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Part-time
· Accept referrals on behalf of the Housing Response team by completing VI-SPDAT and place clients on a prioritization list for service based on acuity
Added 19 mins ago
FF
Private Wealth Manager/Portfolio Manager
Focus Financial Partners
Toronto, ON
- Full-time
The ideal candidate is fully licensed in Canada, preferably with US/cross-border licensing and experience
Added 19 mins ago
CM
Administrative and Youth Facilitator (Youth Wellness Hubs Ontario, Wellington-Guelph)
Canadian Mental Health Association
Guelph, ON · Fergus, ON
- Full-time
The Administrative and Youth Facilitator conducts wellness services intakes for youth, families, service providers and community members reaching out to access clinical services and gather…
Added 19 mins ago
A
Personal Support Worker Samac
AgeCare
Oshawa, ON · AgeCare Samac (Previously Wynfield)
- Full-time
Apply today to become a valued member of our team!
Added 19 mins ago
Automation Team Lead
Riverside Natural Foods Ltd.
Toronto, ON
The automation team lead will be responsible for strategic planning, decision-making, and supervising the maintenance and troubleshooting of automated systems to ensure their proper…
Added 19 mins ago
SS
Casual Care Aide Position
Sunrise Senior Living
Victoria, BC · Sunrise of Victoria
- Part-time
Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.
Added 34 mins ago
BE
Operations Assistant
Bluestar Equity
Barrie, ON
- $50,000 to $55,000 CAD / year
- Full-time
Follow up with internal team members and external parties on outstanding action items.
Added 34 mins ago
CI
Account Manager
Cowan Insurance Group
Brantford, ON
- Full-time
This position reports to the Manager, Personal Insurance. As an Account Manager, you provide exceptional service to our Personal Insurance customers and insurance markets by servicing and…
Added 34 mins ago
gestionnaire du soutien à la clientèle/ Manager, Customer Support
OneSpan
Montreal, QC
Il s’agit d’un poste hybride nécessitant une présence au bureau de 2 à 3 jours par semaine
Added 34 mins ago
IF
Software Developer Specialist (Software Development CL & SL)
Intact FC
Montreal, QC
- Full-time
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.
Added 34 mins ago
M
Member Experience Associate
Movati
Orleans, ON
- Full-time
Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.
Added 34 mins ago
SS
Casual Server Martindale Gardens Retirement Home Milton ON
Sienna Senior Living
Milton, ON
- Part-time
You will be a welcomed member of the team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Server, you will support residents’…
Added 34 mins ago
SS
Hospitality Aide | Permanent Part-Time | Day/Eve | 1100-1900 and 0700-1500
Sienna Senior Living
Medicine Hat, AB
- Part-time
You will be a welcomed member of the team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Hospitality Aide you will do meaningful…

Customer Service Agent

Ottawa, ON, Canada

Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026

Apply on jobs-emplois.ottawa.ca About employer

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Job details

Pay: Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 23898 Department: Finance and Corporate Services Dept. Service: Revenue Service Employment Type: 1 or more Full Time Temporary Positions until June 2027 Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 16/11/2026

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations

KNOWLEDGE

Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
Organize, multi-task and prioritize work
Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
Work independently and in a team setting
Possess an excellent attendance record
Punctual, reliable and dependable
Flexible and adaptable to deal with varying situations
Strong listening/comprehension skills
Strong organizational skills

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

Apply on jobs-emplois.ottawa.ca About employer

More about this job

Responsibilities

Provide information and customer service for municipal and provincial services through in-person, web, email, and phone channels, responding to inquiries and urgent requests while minimizing referrals and ensuring follow-up. Determine appropriate courses of action for parking ticket resolution and meet applicable service, quality, policy, and legislative requirements.

Requirements

Applicants must have completed Grade 12 and have at least three years of relevant public-facing customer service experience across multiple channels; related post-secondary education or training is an asset. The role requires immediate proficiency in both English and French, computer literacy, knowledge of relevant legislation and policies, and strong communication, organizational, and decision-making skills.

Skills

Customer Service
Interpersonal Communication
Written Communication
Complaint Resolution
Active Listening
Organization
Multitasking
Prioritization
Judgment and Discretion
Problem Solving
Adaptability
Teamwork
Microsoft Office
Public Service

Visa sponsorship

Not detected in the job text

Keywords

ServiceOttawa
Counter Services
Customer Service
Public Service
Municipal Services
Provincial Services
In-Person Service
Telephone Support
Email Support
Web Support
Parking Ticket Resolution
First Attendance Facility
Revenue Service
Payment Intake
Provincial Offences
Microsoft Office
ICON
IP360
Dynamics
Liberty Recording System
LAGAN
Knowledge Base
Ottawa.ca
MAP
ITX
VTAX
H2O
ACTIVENet
PRESTO
SAP

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Jobs in Canada