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Added 20 hours ago
RP
Temporary Customer Service Representative - Royal Bank Plaza
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Full-time
- Temporary
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 22 hours ago
TS
Bilingual Customer Service Representative
The Sydney Call Centre
Sydney, NS
- Other
…support inbound customer service, help desk, and back-office operations for both commercial clients and public sector…
Added 1 day ago
HD
Supervisor School Business - New Oakville Secondary School (35hrs)
Halton District School Board
Burlington, ON
- Internship
…students, parents and community to facilitate all day-to-day operations, including management of the school budget and finances, management of teacher on-calls and supervisions, and…
Added 1 day ago
HD
Temporary Supervisor School Business - Acton District High School (35hrs)
Halton District School Board
Acton, ON
- Internship
Position: Temporary Supervisor, School Business
Added 1 day ago
CO
WORKFORCE ASSOCIATE #66709
City of Toronto
Toronto, ON
- Full-time
Job Type & Duration: 2 Full-time, Temporary (12 month) Vacancies
Added 1 day ago
WORKFORCE ASSOCIATE
City of Toronto
Toronto, ON
Job Type & Duration: 2 Full-time, Temporary (12 month) Vacancies
Added 1 day ago
LM
Underwriting Support - Account Analyst
Liberty Mutual Canada
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
…supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process…
Added 1 day ago
LM
Underwriting Support - Account Analyst
Liberty Mutual Canada
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
…supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process…
Added 1 day ago
LM
Underwriting Support - Account Analyst
Liberty Mutual Canada
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
…supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process…
Added 1 day ago
LM
Underwriting Support - Account Analyst
Liberty Mutual Canada
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
…supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process…
Added 1 day ago
LM
Underwriting Support - Account Analyst
Liberty Mutual Canada
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
…supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process…
Added 2 days ago
TC
Rental Clerk
Tridon Communications
Fort McMurray, AB
- Full-time
…closely with the Rental Department Team Lead(s) and Rental Account Representative(s) to provide customers with cost-effective solutions for both temporary and long-term communications…
Added 2 days ago
Business Development Specialist - West Canada
Jensen Hughes
Burnaby, BC
Jensen Hughes is looking for a motivated and well-spoken inside sales representative to join our global Fire and Life Safety team in our Burnaby, BC office location and cover Western Canada…
Added 2 days ago
Pension Benefit Representative
Alberta Pensions Services Corporation
Edmonton, AB
A typical day as an Operations Representative
Added 2 days ago
CC
Technologist I, Geological Expl
Cameco Corporation
Saskatoon, SK
- Full-time
…create a culture where inclusion is the goal, and a diverse and representative workforce is our measure of success. Cameco is committed to providing an inclusive selection process, free…
Added 3 days ago
AC
Agent Jr De La Chaîne D'approvisionnement | Jr Supply Chain Agent
Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
- Contract
Participer à lamélioration continue des processus de service à la clientèle, de logistique et de coordination des opérations de réparation.
Added 4 days ago
CE
Rental Representative (Outside Sales)
Cooper Equipment Rentals Limited
Lethbridge, AB
- Full-time
Prior experience with account management is preferred.
Added 4 days ago
S
Project Manager - Team Lead, Power Delivery
Stantec
Vancouver, BC
- Full-time
Serving as Stantec’s primary project representative with our clients; maintaining and enhancing Stantec’s reputation as an outstanding service provider with clients, approval agencies, and…
Added 4 days ago
Customer Service Representative
CityofOttawa
Ottawa, ON
Employment Type: up to 10 Temporary Full-Time positions (up to 12 months) and 2 Part-Time Permanent positions
Added 4 days ago
CC
Transit Warehouseperson
Cameco Corporation
Saskatoon, SK
- Full-time
…create a culture where inclusion is the goal, and a diverse and representative workforce is our measure of success. Cameco is committed to providing an inclusive selection process, free…
Added 5 days ago
CC
Account Representative 3 - Union
Coastal Community
Nanaimo, BC
- Full-time
…chance to work, and do good, locally. We are looking for an Account Representative, so if you’re passionate about improving people’s financial health and have experience with lending…
Added 5 days ago
SP
Licensed Practical Nurse
Sherwood Park Primary Care Network
Sherwood Park, AB
- $28.66 to $37.74 CAD / hour
- Full-time
Fort Saskatchewan, Alberta | Temporary, Full-time (1.0 FTE)
Added 7 days ago
AC
Représentant Des Comptes Clients
Aston Carter
Montreal, QC
- $32 to $40 CAD / hour
- Contract
The Customer Account Representative is responsible for managing a portfolio of international customers whose parts are sent to the facility for repair. This role serves as the primary point…
Added 7 days ago
AC
Représentant Des Comptes Clients
Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
- Contract
The Customer Account Representative is responsible for managing a portfolio of international customers whose parts are sent to the facility for repair. This role serves as the primary point…
Added 7 days ago
FC
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account

CityofOttawa

Customer Service Representative

Ottawa, ON, Canada

Requisition ID: 23796 Department: Transit Services Dept Service: Transit Customer Systems & Planning Services Branch: Customer Service Branch Employment Type: up to 10 Temporary Full-Time positions (up to 12 months) and 2 Part-Time Permanent positions Work Hours: 35 hours per week Full-Time and 25 hours per week Part-Time Affiliation: ATU 1760/Non Shift Salary Information: $48,708.66 - $69,094.48 annually (2023 rates of pay) Location: Various locations City: Ottawa, ON Job Category: Transit Services - OC Transpo Application Close: 03/11/2026

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Job details

Pay: Requisition ID: 23796 Department: Transit Services Dept Service: Transit Customer Systems & Planning Services Branch: Customer Service Branch Employment Type: up to 10 Temporary Full-Time positions (up to 12 months) and 2 Part-Time Permanent positions Work Hours: 35 hours per week Full-Time and 25 hours per week Part-Time Affiliation: ATU 1760/Non Shift Salary Information: $48,708.66 - $69,094.48 annually (2023 rates of pay) Location: Various locations City: Ottawa, ON Job Category: Transit Services - OC Transpo Application Close: 03/11/2026
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

JOB SUMMARY

Transit Customer Service is responsible for delivering a broad range of program areas and services related to Marketing/Branding, Sponsorship/Advertising, Customer Service, Information, Fare Sales and Operations, Community Relations, and Internal Communications for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations.

You are responsible for providing transit (conventional and para) customer services, including:

responding to customer enquiries, complaints and/or feedback and providing information through various channels, including but not limited to: telephone, in person, on-line (web, social media) and in writing
processing financial transactions for fare instruments and other products/services
receiving and processing transportation requests and registration for Para Transpo service

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 2 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically such as a call centre and/or counter service operations

KNOWLEDGE

Public transit system, procedures and policies, branch and departmental responsibilities
Call-handling protocols / etiquette
Problem-solving and customer service practices and strategies related to serving the public
Fares/fare eligibility
City cash handling procedures and policies, operation of a cash register, balancing cash and preparing daily deposits
City of Ottawa geography, and transit routes and schedules
Computer applications and databases such as: Microsoft office, Internet, SAP
Filing and information systems
Knowledge of applicable health and safety legislation, including the rights & duties of workers

COMPETENCIES, SKILLS AND ABILITIES

Work independently and in a team setting
High level of judgement, tact, diplomacy and problem-solving skills
Organize, plan, multi-task and prioritize work
Customer service sensitivity to meet diverse customer requirements
Able to write detailed, concise and accurate descriptions of customer interactions including complaints
Able to prepare written information including correspondence and reports in an organized, clear and concise manner
Ability to listen, probe, and tactfully respond to client enquiries and complaints
Excellent written and verbal communication and interpersonal skills
Possess strong data entry, keyboarding and information retrieval skills
Possess good presentation / public speaking skills
Ability to read, interpret and explain operating rules / procedures, maps and timetables
Able to account for and report sales revenue
Possess a strong customer service orientation
Flexible and adaptable to deal with shifting priorities
Able to think logically, thoroughly, and be attentive to detail
Able to work in a fast-paced, often stressful work environment
Possess maturity, interpersonal skills and good judgement
Able to display tact and courtesy, and to exercise discretion
Good attendance and job performance record
Able to work a variety of shifts covering a 24-7 operation, and willingness to work long hours, including evenings and weekends

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
Additional vacancies may occur during the competition process; Must be able to work shifts, weekends and statutory holidays at a variety of locations.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The role involves delivering transit customer services, including responding to inquiries, complaints, and feedback across multiple channels. Additionally, the representative is responsible for processing financial transactions for fare products and managing registration for Para Transpo services.

Requirements

Candidates must have completed Grade 12 and possess at least two years of relevant customer service experience. Proficiency in both English and French is required, along with the ability to work shifts, weekends, and holidays.

Skills

Customer service
Communication
Problem-solving
Cash handling
Data entry
Public speaking
Interpersonal skills
Conflict resolution
Time management
Microsoft Office
SAP
Call handling
Diplomacy
Adaptability
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Transit Services
Customer Service
Public Transit
Cash Handling
Call Centre
Para Transpo
Microsoft Office
SAP
Data Entry
Bilingual
Police Record Check
Scheduling
Fare Sales
Community Relations
Operations
Reporting
Health and Safety
Communication
Problem Solving
Diplomacy

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