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CityofOttawa

Employee Service Centre Representative

Ottawa, ON, Canada

Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026

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Job details

Pay: Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026
Apply by: Oct 16, 2026
Experience: Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service
Posting language: English
Posted: Oct 1, 2026

Original job description

Requisition ID: 23730 Department: Finance and Corporate Services Dept. Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026

JOB SUMMARY

Employee Service Management provides pay-related services to all City of Ottawa and Ottawa Police Services employees, including administration of all employee movement transactions including position, pay, benefits and pension adjustments in compliance with collective agreements, city policies and legislative requirements; and Payroll, Pension and Benefits Service Centre operations.

You serve as the first point of contact and source of expertise for City staff regarding payroll, pension and benefits information, inquiries and transactions.

You provide day-to-day and ongoing front line support services for pay, benefit, pension and ESS (Employee Self Service)/MSS (Manager Self Service) calls, and demonstrate sound judgement, tact and discretion when interacting with City staff at all levels. You also provide user support and training, troubleshooting, problem resolution, process development, documentation and record keeping as required. In addition, you are responsible for the integrity of data in the OMERS Pension Plan's secure site (e-access) and the insurance carrier's secure site, and for updating and auditing payroll, pension and benefits master data in SAP as required in response to employee requests.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business or related field

Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service

CERTIFICATIONS AND LICENCES

Related Accounting, Finance, Payroll and/or Human Resources certification is preferred

KNOWLEDGE

Customer service principles
The City of Ottawa’s departments, internal operational and administrative procedures, relevant contacts, collective agreements and services
Working knowledge of Payroll and HR policies, processes and procedures
Microsoft Office Suite and other corporate standard software as required
Intermediate knowledge of SAP
Legislation - Canada Revenue Agency, ESA, CLC, Pension and Benefits Standards Act, Ontario Pension and Benefits Act, MFIPPA, WSIB
Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
Demonstrated knowledge of SAP operation with a HR/Payroll services environment
Apply collective agreements provisions as they relate to employee transactions
Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
Communication skills with all levels of employees, management and the general public
Work independently and within a team to develop innovative solutions
Communicate effectively on complex issues
Superior client service skills including patient and tactful with clients and other staff
Highly organized/reliable and flexible
Integrity, tact, discretion and good judgment in maintaining confidential information
Takes initiative
Creative/innovative
Thorough
Team player
Resourceful
Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The representative serves as the primary point of contact for payroll, pension, and benefits inquiries while managing employee movement transactions. They are responsible for maintaining data integrity in SAP and secure carrier sites while ensuring compliance with collective agreements and legislation.

Requirements

Candidates must possess a two-year community college diploma in Business or a related field and at least three years of relevant experience in payroll or HR. Proficiency in SAP and knowledge of relevant pension and benefits legislation are essential for this role.

Skills

Payroll administration
Pension administration
Benefits administration
Customer service
SAP
Data integrity
Record keeping
Problem resolution
Time management
Communication skills
Attention to detail
Conflict resolution
Regulatory compliance
Microsoft Office Suite
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Pensions
Benefits
SAP
Human Resources
Data Integrity
Collective Agreements
Canada Revenue Agency
ESA
CLC
Pension and Benefits Standards Act
MFIPPA
WSIB
Customer Service
Administrative Support
Record Keeping
Compliance
Reporting
Microsoft Office
Employee Self Service
Manager Self Service
OMERS Pension Plan

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