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Added 6 mins ago
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Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
This position serves as a front-line representative for Octasic Inc. and requires a mission-focused, technically credible sales leader who understands military operations, Canadian defense…
Added 6 mins ago
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Technical Sales Representative - Artificial Lift
Weatherford
Calgary, AB
- Full-time
Weatherford is seeking an accomplished Technical Sales Representative (TSR). This position requires a strong blend of technical expertise, commercial capability, and the ability to…
Added 1 hour ago
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Absence, Time Tracking & Payroll Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health…
Added 1 hour ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
The Director, Child Care Services is accountable for the overall leadership, vision, and management of the unit’s programs and contributes to the long-term planning required to achieve…
Added 1 hour ago
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Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health…
Added 1 hour ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health…
Added 1 hour ago
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Employee Services Coordinator
NBCC (New Brunswick Community College)
Fredericton, NB
- $28.94 to $40.44 CAD / hour
- Full-time
…throughout their employment journey? We are looking for an Employee Services Coordinator to join our team and help support payroll and benefits services for employees across the…
Added 1 hour ago
SC
Stagiaire, Marketing - Nouveaux lancements | Intern, Marketing - New launches
Sandoz Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
…communs sont mis à la disposition des employé.e.s : un gym avec services de kinésiologue gratuits, un sentier de marche d’un kilomètre, une salle de détente avec chaises vibromassantes, un…
Added 7 hours ago
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Medical Laboratory Technologist I
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Licensed & registered by College of Medical Laboratory Professionals of Saskatchewan in applicable field(s) of practice
Added 7 hours ago
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Medical Laboratory Technologist I
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Licensed & registered by College of Medical Laboratory Professionals of Saskatchewan in applicable field(s) of practice
Added 7 hours ago
NS
Specialist Occupational Therapist
NHS Scotland
Kawartha Lakes, ON
- Full-time
…unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes…
Added 7 hours ago
WI
HSE Site Representative
WSP in Canada
BC · British Columbia, Canada
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 7 hours ago
WI
HSE Site Representative
WSP in Canada
ON · Ontario, Canada
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 7 hours ago
WI
HSE Site Representative
WSP in Canada
Quebec, QC
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 7 hours ago
WI
HSE Site Representative
WSP in Canada
Quebec, QC
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 7 hours ago
WI
HSE Site Representative
WSP in Canada
BC · British Columbia, Canada
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 7 hours ago
WI
HSE Site Representative
WSP in Canada
Calgary, AB
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 7 hours ago
WI
HSE Site Representative
WSP in Canada
Vancouver, BC
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 7 hours ago
WI
HSE Site Representative
WSP in Canada
Vancouver, BC
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 7 hours ago
NY
Security Coordinator - Security, Fire and Life Safety, FTT (J1026-0568)
North York General Hospital
Toronto, ON
- Temporary
…initiatives; coordinating the performance of Security contract services, ensuring they align to Key Performance Indicators’ (KPI) outlined in the Security contract, Standard Operating…
Added 8 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is the Trauma team’s contact, support and resource person when dealing with the Research Ethics Board, industry partners, hospital services, etc..
Added 10 hours ago
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Stagiaire, Marketing - Nouveaux lancements | Intern, Marketing - New launches
Sandoz
Longueuil, QC · Saint-Hubert (Sandoz)
- Full-time
…communs sont mis à la disposition des employé.e.s : un gym avec services de kinésiologue gratuits, un sentier de marche d’un kilomètre, une salle de détente avec chaises vibromassantes, un…
Added 12 hours ago
NS
Consultant - Public Health Early Years
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Baccalaureate degree in public health sciences, nutrition, health education and health promotion, nursing, early childhood or relevant field with 5-7 years relevant experience
Added 12 hours ago
WC
Manager, Maintenance - Building Services & Capital Projects (2026-323-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
Competition # 2026-323-HHSManager, Maintenance - Building Services & Capital Projects
Added 12 hours ago
WI
HSE Site Representative
WSP in Canada
AB · Edmonton, AB
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.

CityofOttawa

Employee Service Centre Representative

Ottawa, ON, Canada

Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026

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Job details

Pay: Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026
Experience: Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service
Posting language: English
Posted: Oct 1, 2026

Original job description

Requisition ID: 23730 Department: Finance and Corporate Services Dept. Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026

JOB SUMMARY

Employee Service Management provides pay-related services to all City of Ottawa and Ottawa Police Services employees, including administration of all employee movement transactions including position, pay, benefits and pension adjustments in compliance with collective agreements, city policies and legislative requirements; and Payroll, Pension and Benefits Service Centre operations.

You serve as the first point of contact and source of expertise for City staff regarding payroll, pension and benefits information, inquiries and transactions.

You provide day-to-day and ongoing front line support services for pay, benefit, pension and ESS (Employee Self Service)/MSS (Manager Self Service) calls, and demonstrate sound judgement, tact and discretion when interacting with City staff at all levels. You also provide user support and training, troubleshooting, problem resolution, process development, documentation and record keeping as required. In addition, you are responsible for the integrity of data in the OMERS Pension Plan's secure site (e-access) and the insurance carrier's secure site, and for updating and auditing payroll, pension and benefits master data in SAP as required in response to employee requests.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business or related field

Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service

CERTIFICATIONS AND LICENCES

Related Accounting, Finance, Payroll and/or Human Resources certification is preferred

KNOWLEDGE

Customer service principles
The City of Ottawa’s departments, internal operational and administrative procedures, relevant contacts, collective agreements and services
Working knowledge of Payroll and HR policies, processes and procedures
Microsoft Office Suite and other corporate standard software as required
Intermediate knowledge of SAP
Legislation - Canada Revenue Agency, ESA, CLC, Pension and Benefits Standards Act, Ontario Pension and Benefits Act, MFIPPA, WSIB
Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
Demonstrated knowledge of SAP operation with a HR/Payroll services environment
Apply collective agreements provisions as they relate to employee transactions
Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
Communication skills with all levels of employees, management and the general public
Work independently and within a team to develop innovative solutions
Communicate effectively on complex issues
Superior client service skills including patient and tactful with clients and other staff
Highly organized/reliable and flexible
Integrity, tact, discretion and good judgment in maintaining confidential information
Takes initiative
Creative/innovative
Thorough
Team player
Resourceful
Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The representative serves as the primary point of contact for payroll, pension, and benefits inquiries while managing employee movement transactions. They are responsible for maintaining data integrity in SAP and secure carrier sites while ensuring compliance with collective agreements and legislation.

Requirements

Candidates must possess a two-year community college diploma in Business or a related field and at least three years of relevant experience in payroll or HR. Proficiency in SAP and knowledge of relevant pension and benefits legislation are essential for this role.

Skills

Payroll administration
Pension administration
Benefits administration
Customer service
SAP
Data integrity
Record keeping
Problem resolution
Time management
Communication skills
Attention to detail
Conflict resolution
Regulatory compliance
Microsoft Office Suite
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Pensions
Benefits
SAP
Human Resources
Data Integrity
Collective Agreements
Canada Revenue Agency
ESA
CLC
Pension and Benefits Standards Act
MFIPPA
WSIB
Customer Service
Administrative Support
Record Keeping
Compliance
Reporting
Microsoft Office
Employee Self Service
Manager Self Service
OMERS Pension Plan

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