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Added 3 hours ago
AG
Warehouse Technician (General)
Avmax Group
Calgary, AB
- Full-time
…accommodation during the recruitment process, please advise your HR Representative. Information relating to the needs for accommodation measure will be addressed confidentially. Candidates…
Added 6 hours ago
V
Lead Wind Technician-Moncton, NB (Riverview, New Brunswick, CA)
Vestas
Riverview, NB
- $29.4 to $48.63 CAD / hour
- Full-time
Eligibility requirements apply, speak with a Vestas representative for more details. Bonus would be subject to applicable taxes and withholdings. The details of the sign on bonus, including…
Added 8 hours ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
Junk Removal Specialist / Route Sales Representative
Added 8 hours ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
Junk Removal Specialist / Route Sales Representative
Added 14 hours ago
I
Seasonal Customer Experience Representative
Indigo
Langley (District), BC · City of Langley, BC
- $18.25 to $20.95 CAD / hour
- Part-time
Added 16 hours ago
CA
CUSTOMER SERVICE REPRESENTATIVE - FT
Cutter Aviation
Deer Valley, SK
- Full-time
…knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder…
Added 17 hours ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Spruce Grove, AB
- Part-time
At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements…
Added 17 hours ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Leduc, AB
- Part-time
At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements…
Added 18 hours ago
I
Customer Experience Representative
Indigo
Ottawa, ON
- Part-time
Added 21 hours ago
AC
Warehouse Technician (General)
Avmax Careers - Canada
Calgary, AB
- Full-time
…accommodation during the recruitment process, please advise your HR Representative. Information relating to the needs for accommodation measure will be addressed confidentially. Candidates…
Added 1 day ago
TG
Planet Fitness - Member Services Representative - Part Time - Halifax Shopping Centre
Taymax Group
Halifax, NS
- Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 1 day ago
IG
Customer Service Representative
IPEX Group
Canada
- Full-time
Customer Service Representative – Oakville, ON
Added 1 day ago
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Customer Service Representative
Aliaxis
Canada
- Full-time
Customer Service Representative – Oakville, ON
Added 1 day ago
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Director, Retirement Strategy
Manulife
Toronto, ON
- Full-time
Added 1 day ago
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Client Care Representative - Auto Insurance Trainee
HUB International
Williams Lake, BC
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IP
Direct Sales Representative
Intercity Packers Meat & Seafood
AB · Intercity Packers Edmonton-Alberta-ICP
- Full-time
As a result of our expanding sales strategy, Intercity Packers is looking for a Full Time Direct Sales Representative located in Edmonton, Alberta. Reporting to the Director of Sales, the…
Added 1 day ago
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Représentant(e) Ventes internes/Inside Sales Representative
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Montreal, QC
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Added 1 day ago
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Payroll & Human Resources Representative
Canadian Blood Services
Ancaster, ON
- Full-time
Canadian Blood Services is looking for a Temporary full-time, Payroll & Human Resources Representative to join our dynamic Talent Programs team.
Added 1 day ago
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Payroll & Human Resources Representative
Canadian Blood Services
Toronto, ON
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Canadian Blood Services is looking for a Temporary full-time, Payroll & Human Resources Representative to join our dynamic Talent Programs team.
Added 1 day ago
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Payroll & Human Resources Representative
Canadian Blood Services
Brampton, ON
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Canadian Blood Services is looking for a Temporary full-time, Payroll & Human Resources Representative to join our dynamic Talent Programs team.
Added 1 day ago
CB
Payroll & Human Resources Representative
Canadian Blood Services
Ottawa, ON
- Full-time
Canadian Blood Services is looking for a Temporary full-time, Payroll & Human Resources Representative to join our dynamic Talent Programs team.
Added 1 day ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
Added 1 day ago
M
Business Development Associate
Manulife
Montreal, QC
- Full-time
Added 1 day ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…roles, including job profiles, Sales Professional and Sales Representative tracks and levels, default job titles, and business title…
Added 1 day ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…roles, including job profiles, Sales Professional and Sales Representative tracks and levels, default job titles, and business title…

CityofOttawa

Employee Service Centre Representative

Ottawa, ON, Canada

Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026

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Job details

Pay: Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026
Experience: Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service
Posting language: English
Posted: Oct 1, 2026

Original job description

Requisition ID: 23730 Department: Finance and Corporate Services Dept. Service: Payroll, Pensions & Benefits Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE/Supervisory & Administrative Support Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Administrative and Support Services Application Close: 15/10/2026

JOB SUMMARY

Employee Service Management provides pay-related services to all City of Ottawa and Ottawa Police Services employees, including administration of all employee movement transactions including position, pay, benefits and pension adjustments in compliance with collective agreements, city policies and legislative requirements; and Payroll, Pension and Benefits Service Centre operations.

You serve as the first point of contact and source of expertise for City staff regarding payroll, pension and benefits information, inquiries and transactions.

You provide day-to-day and ongoing front line support services for pay, benefit, pension and ESS (Employee Self Service)/MSS (Manager Self Service) calls, and demonstrate sound judgement, tact and discretion when interacting with City staff at all levels. You also provide user support and training, troubleshooting, problem resolution, process development, documentation and record keeping as required. In addition, you are responsible for the integrity of data in the OMERS Pension Plan's secure site (e-access) and the insurance carrier's secure site, and for updating and auditing payroll, pension and benefits master data in SAP as required in response to employee requests.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business or related field

Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service

CERTIFICATIONS AND LICENCES

Related Accounting, Finance, Payroll and/or Human Resources certification is preferred

KNOWLEDGE

Customer service principles
The City of Ottawa’s departments, internal operational and administrative procedures, relevant contacts, collective agreements and services
Working knowledge of Payroll and HR policies, processes and procedures
Microsoft Office Suite and other corporate standard software as required
Intermediate knowledge of SAP
Legislation - Canada Revenue Agency, ESA, CLC, Pension and Benefits Standards Act, Ontario Pension and Benefits Act, MFIPPA, WSIB
Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
Demonstrated knowledge of SAP operation with a HR/Payroll services environment
Apply collective agreements provisions as they relate to employee transactions
Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
Communication skills with all levels of employees, management and the general public
Work independently and within a team to develop innovative solutions
Communicate effectively on complex issues
Superior client service skills including patient and tactful with clients and other staff
Highly organized/reliable and flexible
Integrity, tact, discretion and good judgment in maintaining confidential information
Takes initiative
Creative/innovative
Thorough
Team player
Resourceful
Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The representative serves as the primary point of contact for payroll, pension, and benefits inquiries while managing employee movement transactions. They are responsible for maintaining data integrity in SAP and secure carrier sites while ensuring compliance with collective agreements and legislation.

Requirements

Candidates must possess a two-year community college diploma in Business or a related field and at least three years of relevant experience in payroll or HR. Proficiency in SAP and knowledge of relevant pension and benefits legislation are essential for this role.

Skills

Payroll administration
Pension administration
Benefits administration
Customer service
SAP
Data integrity
Record keeping
Problem resolution
Time management
Communication skills
Attention to detail
Conflict resolution
Regulatory compliance
Microsoft Office Suite
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Pensions
Benefits
SAP
Human Resources
Data Integrity
Collective Agreements
Canada Revenue Agency
ESA
CLC
Pension and Benefits Standards Act
MFIPPA
WSIB
Customer Service
Administrative Support
Record Keeping
Compliance
Reporting
Microsoft Office
Employee Self Service
Manager Self Service
OMERS Pension Plan

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