Program Administrative Clerk

Requisition ID: 23738 Department: Community & Social Services Dept. Service: Housing Services Employment Type: 1 Full-time Temporary Work Hours: 35.00 /hours per week Affiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $56,634.76 - $66,266.20 annually (2024 rates of pay) Location: 100 Constellation, Nepean Job Category: Community and Social Services Application Close: 21/10/2026

JOB SUMMARY

You are responsible for providing clerical and administrative support to the assigned program staff by performing word processing/typing, data entry, and filing activities; researching information pertaining to program documents; liaising with internal staff, external stakeholders, and members of the public; scheduling meetings and public consultation sessions; responding to inquiries and complaints; and assisting in the gathering, compiling and presentation of material to various stakeholders.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 3 years of experience

KNOWLEDGE

• The general organization and activities of the specific program/unit/branch/department
• Corporate, departmental and branch policies and procedures
• Office practices and procedures
• Corporate Records Management system
• Departmental/branch specific programs and initiatives
• Corporate computer and software applications such as Windows, Word, Excel, Access, etc.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Effectively communicate information to staff/public, both verbally and in written form
• Maintains strong interpersonal relations with staff, residents and visitors
• Display good judgement and discretion
• Organize work efficiently and able to handle several assignments simultaneously
• Work under pressure
• Work independently and with a minimum of supervision
• Type 50 words a minute
• Complete work assignments within deadlines
• Tact and discretion
• Awareness of and sensitivity to program specific targets/population needs
• Initiative and reliability
• Excellent interpersonal skills

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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