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Added 4 mins ago
BP
Kitchen supervisor (Shawnessy)
Boston Pizza
Calgary, AB
- Full-time
…our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe…
Added 4 mins ago
UH
Nurse Practitioner, Complex Malignant Hematology
University Health Network
Toronto, ON
- Full-time
…delivering, coordinating and participating in research, education and professional development…
Added 4 mins ago
A
Regional Sales Representative - Smart Buildings & Smart Power
ABB
QC · Saint-Laurent, Quebec
- Full-time
…responsibilities, the Channel Representive ensures consistent, professional partner experiences while the sales team drives revenue through strategic customer…
Added 4 mins ago
DH
Assistant Superintendent-WA
D.R. Horton
Vancouver, BC
- Full-time
…as it relates to home construction while providing excellent customer service. This includes but is not limited to assisting in scheduling and supervising job site subcontractors,…
Added 4 mins ago
R(
Temporary Fashion Associate - Square one
Reitmans (Canada) Ltée/Ltd
Mississauga, ON
- Part-time
Deliver an outstanding shopping experience that builds strong customer relationships and loyalty.
Added 4 mins ago
NM
Shift Assayer (I, II, III, IV)
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
Whether you are an experienced mining professional or looking to take the next step in your career, Red Chris offers the opportunity to be part of a dynamic team and a significant…
Added 19 mins ago
CC
Production Associate - Warehouse
Crane Carrier (Canada) Limited
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Customer Service (professional, and a helpful attitude)
Added 19 mins ago
CS
Member Services Representative - Prince Albert, SK
CAA Saskatchewan
Prince Albert, SK
- Full-time
…protection. We have also been acknowledged for our excellent customer service, as noted by awards bestowed to us in this category by several reputable organizations. This honorable…
Added 19 mins ago
CC
Parts Delivery Driver / Warehouse Associate
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Customer Service (professional, and a helpful attitude)
Added 19 mins ago
A&
Cocktail Socialite – Event Beverage Service (Smart Serve Required)
Aurum & Stratus Group Ltd.
Toronto, ON
- Full-time
Experience in customer service, hospitality, events, or food and beverage service.
Added 19 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Thorold, ON
- Full-time
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…
Added 19 mins ago
C
Driving Range Attendant- RattleSnake Point Golf Club
ClubLink
Milton, ON
- Part-time
Rattlesnake Point Golf Club is looking for enthusiastic, reliable, and customer-focused individuals to join our team as Driving Range Attendants. If you enjoy working outdoors, take pride…
Added 19 mins ago
Senior Manager, Account Management - Questbank
Questrade Financial Group
Toronto, ON
Have minimum 8-10 years of customer service or operations experience in banking or financial services, ideally within money movement, credit cards, and/or mortgages.
Added 34 mins ago
BN
Full-time Licensed Optician - Queen St.
Bailey Nelson
Toronto, ON
- Full-time
You have worked in a retail environment and bring your previous customer experience and use your excellent communication skills to help your customers meet their needs.
Added 34 mins ago
BN
Full-time/Part-time Optometrist - Ottawa
Bailey Nelson
Ottawa, ON
- Full-time
- Part-time
a. Constantly Improve - we set big goals and take initiative to improve Bailey Nelson and the customer experience.
Added 34 mins ago
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Part-time/Full-time Lead/Associate Optometrist - Guildford Centre
Bailey Nelson
Surrey, BC
- Full-time
- Part-time
a. Constantly Improve - we set big goals and take initiative to improve Bailey Nelson and the customer experience.
Added 34 mins ago
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Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 34 mins ago
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Senior Cost Analyst
Worley
Markham, ON
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 49 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Regina, SK
- Full-time
Ensure high-quality and accurate representation of Leaf Home products by representing the company professionally and ensuring that potential customers have an exceptional experience.
Added 49 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Dartmouth, NS
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Ensure high-quality and accurate representation of Leaf Home products by representing the company professionally and ensuring that potential customers have an exceptional experience.
Added 49 mins ago
BC
Registered Practical Nurse - Operating Room
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- Full-time
Minimum of one (1) year current Operating Room experience required.
Added 49 mins ago
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Field Canvassing Representative
LeafFilter Gutter Protection
AB · Edmonton, AB
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Ensure high-quality and accurate representation of Leaf Home products by representing the company professionally and ensuring that potential customers have an exceptional experience.
Added 49 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Waterloo, ON
- Full-time
Ensure high-quality and accurate representation of Leaf Home products by representing the company professionally and ensuring that potential customers have an exceptional experience.
Added 49 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Winnipeg, MB
- Full-time
Ensure high-quality and accurate representation of Leaf Home products by representing the company professionally and ensuring that potential customers have an exceptional experience.
Added 49 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
London, ON
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Ensure high-quality and accurate representation of Leaf Home products by representing the company professionally and ensuring that potential customers have an exceptional experience.

CityofOttawa

Program & Project Management Officer (BSS)

Ottawa, ON, Canada

Service: Transit Strat Comm&External Rel Service Employment Type: 1 Full-time Temporary - Up to 1 year Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 19/11/2026

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Job details

Pay: Service: Transit Strat Comm&External Rel Service Employment Type: 1 Full-time Temporary - Up to 1 year Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 19/11/2026
Apply by: Nov 20, 2026
Experience: Minimum of 4 years of experience in the planning, development, communication, implementation and evaluation of policies, programs, processes, projects, and performance improvements
Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 23919 Department: Transit Services Dept. Service: Transit Strat Comm&External Rel Service Employment Type: 1 Full-time Temporary - Up to 1 year Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 19/11/2026

JOB SUMMARY

This job is for use in the Business Support Services (BSS) Branch.

The Business Support Services (BSS) Branch is responsible for providing business support through a centralized branch that consolidates and streamlines the delivery of specialized business supports and services to an assigned department, and standardizes where feasible. The dual mandate of the BSS is to provide key business knowledge and capacity to support policy, project management and a number of administrative functions to General Managers and operational Services and Branches within the Department, and to support the City as a whole by working collectively and collaboratively to enhance operations and support corporate-wide initiatives.

You are responsible for leading or undertaking complex departmental or branch projects assigned to the BSS, providing project management services including defining project scope, preparing project documentation, and leading an assigned project team.

You also lead and undertake the development and evaluation of corporate and departmental administrative policies and programs assigned to the BSS, and provide expertise to management and staff in the application of the policy development process, and the interpretation and application of policies, procedures, guidelines and service standards.

You also: support performance improvement services for the modification, development and evaluation of policies, procedures, processes and service standards; support the departments Stakeholder and Relationship Management Strategies; lead or coordinate assigned corporate programs and initiatives, in accordance with corporate direction, and represent the department.

*Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

EDUCATION AND EXPERIENCE

Completion of 4 year degree in Business Administration, Public Administration or related field

Minimum of 4 years of experience in the planning, development, communication, implementation and evaluation of policies, programs, processes, projects, and performance improvements

CERTIFICATIONS AND LICENCES

Project Management Professional (PMP) certification is an asset

KNOWLEDGE

Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
Project management methods and techniques
Policy and procedure development and implementation
Research, statistical analysis and report writing techniques and processes
Program evaluation techniques
Working within a complex, political environment
Corporate computer systems and applications
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

Work on a wide range of projects of a complex and diverse nature
Communicate effectively in writing and orally; write comprehensive, clear, concise and accurate reports, and to present a variety of data and information in various formats
Possess sound skills in dealing with controversial and sensitive issues, which involve balancing interests of numerous parties with divergent viewpoints
Plan, develop, organize and implement short and long term projects, within an environment of frequently changing priorities
Able to work independently, and cooperatively and collaboratively as part of a team
Develop and implement a research plan, and collect, analyse and validate quantitative and qualitative data and information from various sources, develop clear and realistic recommendations that ensue from the research analysis
Support and promote the corporate and departmental visions
Facilitation and presentation skills
Exercise sound judgement
Set and manage multiple priorities and meet deadlines
Demonstrate leadership and initiative
Innovative, goal and results-oriented
Flexible and adaptable
Customer service oriented
Exercise discretion, tact and diplomacy

WHAT YOU NEED TO KNOW

Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The incumbent will lead complex departmental projects, define project scope, and manage project documentation while providing expertise in policy development and evaluation. They will also support performance improvement initiatives and represent the department in corporate programs.

Requirements

Candidates must hold a four-year degree in Business Administration, Public Administration, or a related field. A minimum of four years of experience in policy, program, and project management is required.

Skills

Project management
Policy development
Program evaluation
Statistical analysis
Report writing
Stakeholder management
Relationship management
Performance improvement
Research
Facilitation
Presentation skills
Strategic planning
Data analysis
Communication
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Policy Development
Business Support Services
Transit Services
OC Transpo
PMP
Performance Improvement
Stakeholder Management
Statistical Analysis
Research
Program Evaluation
Administrative Policies
Strategic Planning
Data Analysis
Public Administration
Business Administration
Project Documentation
Corporate Initiatives
Reporting
Facilitation

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