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Added 11 mins ago
Business Development Manager – Mining & Resources (Canada)
IMCD Group B.V.
Canada
Act as a key liaison between commercial, technical, and operational teams to ensure seamless service delivery and customer satisfaction.
Added 11 mins ago
KD
Part-Time Retail Store Shift Supervisor
Kawartha Dairy
Southampton
- Part-time
100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
Added 11 mins ago
C
Food Service Supervisor
Cook
Saint John, NB
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 11 mins ago
C
Food Service Supervisor
Cook
Sudbury, ON · VAL CARON, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 11 mins ago
K
Manager, Accounts Receivable
KORE
Canada
- $91,108 to $106,838 CAD / year
- Full-time
…accountable for the performance, accuracy and scalability of KORE’s customer receivables function. In this role, you will lead collections, cash application, account reconciliation, dispute…
Added 11 mins ago
SC
chef de quart - Store# 26037, 41 BLVD DE LA CITE-DES-JEUNES
Starbucks Coffee Company
Vaudreuil-Dorion, QC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 26 mins ago
TO
Supervisor, Corporate Asset Management
Town of Caledon
Caledon, ON
- Full-time
…values that create an environment for continuous improvement and customer service…
Added 26 mins ago
HT
Business Analyst
Hirematic Talent Solutions
ON · Ontario, Canada
- $50 to $60 CAD / hour
- Full-time
Lead and conduct business analysis to assess business problems and opportunities and document business requirements to determine appropriate I&IT solutions.
Added 26 mins ago
B
Account Development Representative
Beanfield
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
…are delivered to over thousands of commercial and residential service addresses using Beanfield owned…
Added 26 mins ago
B
Fibre Service Technician
Beanfield
Toronto, ON
- $32 CAD / hour
- Full-time
The Fibre Service Technician (FST) will report to the Fibre Service Technician (FST) Supervisor and will be responsible for identifying, troubleshooting, and resolving network-related…
Added 26 mins ago
C
Commercial Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
We’re looking for an experienced Commercial Manager to own and grow relationships with Cavtera’s existing clients, ensuring long-term customer satisfaction, retention, and commercial growth.
Added 26 mins ago
TL
Senior Style Advisor
The Latest Scoop
Ottawa, ON
- $19 to $30 CAD / hour
- Full-time
…lasting guest relationships, and inspires others through your service, energy, and…
Added 26 mins ago
Manager - Occupancy Strategy and Recruitment
University of Guelph
Guelph, ON
…forecasting, housing data analytics, operational processes, and customer service…
Added 26 mins ago
Program & Project Management Officer (BSS)
CityofOttawa
Ottawa, ON
You also lead and undertake the development and evaluation of corporate and departmental administrative policies and programs assigned to the BSS, and provide expertise to management and…
Added 26 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Calgary
Scotiabank
Vancouver, BC · Calgary, BC
Consistently executing on SWM and SJF service standards regarding proactive contact, central client point of contact, recording and maintaining the Client Contact database
Added 26 mins ago
Senior Business Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Proven leadership and internal consulting skills, with a commitment to customer service
Added 26 mins ago
VE
Maintenance & Project Manager
Veolia Environnement SA
Pickering, ON
- Full-time
…maintenance and operational requirements are met. On-Site Execution Lead: Take full ownership of on-site project management during construction and installation, including schedule and…
Added 26 mins ago
IT Director, Identity & Directory Services (HYBRID)
McCormick & Company
London, ON · Mississauga, ON
…products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in…
Added 26 mins ago
TH
Head Cashier: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
…through scheduling and providing first level of escalation for customer…
Added 26 mins ago
WO
Store Manager
Workwear Outfitters
Port Elgin, ON
- Full-time
As the Store Manager at Work Authority, you'll be instrumental in curating an unparalleled customer experience within our retail environment. With a unique focus on servicing both our…
Added 41 mins ago
FS
Shift Leader - Firehouse Subs Quispamsis
Firehouse Subs - NB, PEI, NS
Quispamsis, NB
- Full-time
…overseeing a team in all aspects of restaurant operations. They will lead, mentor, and support the restaurant team and consistently motivate the team to achieve the highest standard of…
Added 41 mins ago
C
Sales Consultant (6 month contract)
Chartwell
Brockville, ON
- Full-time
Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates
Added 41 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Acton, ON
- Part-time
Contribute to meeting store sales targets; provide efficient, courteous customer service; use tact when dealing with difficult customers.
Added 56 mins ago
TI
Business Analyst
Teckhorizon Inc
Toronto, ON
- Contract
Lead business analysis activities to assess business problems and opportunities and translate them into clear, actionable requirements.
Added 56 mins ago
QW
Palo Alto Prisma SD-WAN Architect
Quantum World Technologies Inc.
Canada
- Contract
Prepare migration runbooks, rollback plans, SOPs, and lead architecture reviews and customer workshops.

CityofOttawa

Program & Project Management Officer (BSS)

Ottawa, ON, Canada

Service: Transit Strat Comm&External Rel Service Employment Type: 1 Full-time Temporary - Up to 1 year Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 19/11/2026

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Job details

Pay: Service: Transit Strat Comm&External Rel Service Employment Type: 1 Full-time Temporary - Up to 1 year Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 19/11/2026
Apply by: Nov 20, 2026
Experience: Minimum of 4 years of experience in the planning, development, communication, implementation and evaluation of policies, programs, processes, projects, and performance improvements
Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 23919 Department: Transit Services Dept. Service: Transit Strat Comm&External Rel Service Employment Type: 1 Full-time Temporary - Up to 1 year Work Hours: 35.00 /hours per week Affiliation: CIPP/CIPP Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 19/11/2026

JOB SUMMARY

This job is for use in the Business Support Services (BSS) Branch.

The Business Support Services (BSS) Branch is responsible for providing business support through a centralized branch that consolidates and streamlines the delivery of specialized business supports and services to an assigned department, and standardizes where feasible. The dual mandate of the BSS is to provide key business knowledge and capacity to support policy, project management and a number of administrative functions to General Managers and operational Services and Branches within the Department, and to support the City as a whole by working collectively and collaboratively to enhance operations and support corporate-wide initiatives.

You are responsible for leading or undertaking complex departmental or branch projects assigned to the BSS, providing project management services including defining project scope, preparing project documentation, and leading an assigned project team.

You also lead and undertake the development and evaluation of corporate and departmental administrative policies and programs assigned to the BSS, and provide expertise to management and staff in the application of the policy development process, and the interpretation and application of policies, procedures, guidelines and service standards.

You also: support performance improvement services for the modification, development and evaluation of policies, procedures, processes and service standards; support the departments Stakeholder and Relationship Management Strategies; lead or coordinate assigned corporate programs and initiatives, in accordance with corporate direction, and represent the department.

*Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

EDUCATION AND EXPERIENCE

Completion of 4 year degree in Business Administration, Public Administration or related field

Minimum of 4 years of experience in the planning, development, communication, implementation and evaluation of policies, programs, processes, projects, and performance improvements

CERTIFICATIONS AND LICENCES

Project Management Professional (PMP) certification is an asset

KNOWLEDGE

Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
Project management methods and techniques
Policy and procedure development and implementation
Research, statistical analysis and report writing techniques and processes
Program evaluation techniques
Working within a complex, political environment
Corporate computer systems and applications
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

Work on a wide range of projects of a complex and diverse nature
Communicate effectively in writing and orally; write comprehensive, clear, concise and accurate reports, and to present a variety of data and information in various formats
Possess sound skills in dealing with controversial and sensitive issues, which involve balancing interests of numerous parties with divergent viewpoints
Plan, develop, organize and implement short and long term projects, within an environment of frequently changing priorities
Able to work independently, and cooperatively and collaboratively as part of a team
Develop and implement a research plan, and collect, analyse and validate quantitative and qualitative data and information from various sources, develop clear and realistic recommendations that ensue from the research analysis
Support and promote the corporate and departmental visions
Facilitation and presentation skills
Exercise sound judgement
Set and manage multiple priorities and meet deadlines
Demonstrate leadership and initiative
Innovative, goal and results-oriented
Flexible and adaptable
Customer service oriented
Exercise discretion, tact and diplomacy

WHAT YOU NEED TO KNOW

Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The incumbent will lead complex departmental projects, define project scope, and manage project documentation while providing expertise in policy development and evaluation. They will also support performance improvement initiatives and represent the department in corporate programs.

Requirements

Candidates must hold a four-year degree in Business Administration, Public Administration, or a related field. A minimum of four years of experience in policy, program, and project management is required.

Skills

Project management
Policy development
Program evaluation
Statistical analysis
Report writing
Stakeholder management
Relationship management
Performance improvement
Research
Facilitation
Presentation skills
Strategic planning
Data analysis
Communication
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Policy Development
Business Support Services
Transit Services
OC Transpo
PMP
Performance Improvement
Stakeholder Management
Statistical Analysis
Research
Program Evaluation
Administrative Policies
Strategic Planning
Data Analysis
Public Administration
Business Administration
Project Documentation
Corporate Initiatives
Reporting
Facilitation

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