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Added 15 mins ago
S
Youth and Family Counsellor, Mental Health Program - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Do you have the ability to support patients ages 5-17 with self-regulation and daily living activities? Are you able to coach parents/caregivers with positive behavioural support skills? Do…
Added 15 mins ago
GO
Child and Family Service Worker
Government of Manitoba
Thompson, MB
- Part-time
An eligibility list may be created to fill similar regular, term, part-time, casual and full-time positions and may remain effective for 6 months.
Added 16 mins ago
IH
Care Aide | Community Health Worker
Interior Health Authority
Cranbrook, BC
- Internship
As a Community Health Worker, you will work as part of a dynamic team of Nurses and LPNs who support Community Clients’ independence and ability to stay at home. Community Health Workers…
Added 16 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Part-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 16 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Part-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 18 mins ago
VC
Mental Health Worker - The Lily & Crosstown
Victoria Cool Aid Society
Victoria, BC
- Part-time
Direct experience in the community social services sector with a working knowledge of community support agencies and resources is preferred.
Added 20 mins ago
E
Casual Care Aide Extendicare St. Paul
Extendicare
St. Paul, AB
- Part-time
Provides cognitive, social and/or emotional support to the client.
Added 26 mins ago
IH
Mental Health Substance Use Worker | Outreach
Interior Health Authority
Kelowna, BC
- Internship
Interior Health is hiring a relief part-time Mental Health Substance Use (MHSU) Worker to join our progressive Mental Health & Substance Use Outreach team at the Community Health & Services…
Added 26 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Saltspring Island, BC
- Part-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 28 mins ago
CI
Registered Social Worker
Calian in Space & Technology
Winnipeg, MB
- Full-time
We’re seeking a full-time Social Worker, 37.5 hours per week. In addition to a competitive hourly rate this position comes with a comprehensive benefits package.
Added 28 mins ago
CI
Registered Social Worker
Calian in Space & Technology
Winnipeg, MB
- Full-time
We’re seeking a full-time Social Worker, 37.5 hours per week. In addition to a competitive hourly rate this position comes with a comprehensive benefits package.
Added 31 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Full-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 36 mins ago
SP
Kitchen Coordinator Part-Time
Stella's Place
Toronto, ON
- Part-time
Please note that this is a part-time, one year contract position
Added 36 mins ago
PH
Personal Support Worker (PSW)
ParaMed Home Health Care
Stratford, ON
- Full-time
As an integral part of the home and community care team, you will support, encourage and provide independence for patients in their homes and community setting by assisting with activities…
Added 40 mins ago
TS
Kettle Volunteer Coordinator
The Salvation Army in Canada
Tillsonburg, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 40 mins ago
TS
Kettle Coordinator
The Salvation Army in Canada
Brantford, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 40 mins ago
SH
Personal Support Worker
SE Health
Niagara Falls, ON
- Part-time
We are currently hiring Full/Part Time Personal Support Workers (PSW) for Community Care in Port Colborne and surrounding areas
Added 40 mins ago
SH
Personal Support Worker
SE Health
Kawartha Lakes, ON
- Part-time
We are currently hiring Part Time -days personal Support Workers (PSW) for Community care shifts in Kirkfield/Woodville area
Added 42 mins ago
SH
Personal Support Worker
SE Health
Peterborough, ON
- Part-time
We are currently hiring part time evenings Personal Support Workers (PSW) for Community care shifts in Peterborough and surrounding areas
Added 42 mins ago
SH
Personal Support Worker
SE Health
Grimsby, ON
- Part-time
We are currently hiring Part Time Personal Support Workers (PSW) for Community Care in Port Colborne and surrounding areas
Added 42 mins ago
PH
Personal Support Worker
ParaMed Home Health Care
Niagara-on-the-Lake, ON
- Full-time
As a Personal Support Worker (PSW) you will be an integral part of the home and community care team. You will support, encourage and provide independence for patients in their homes and…
Added 46 mins ago
TS
Christmas Fundraising -Assistant Coordinator
The Salvation Army in Canada
Oshawa, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 46 mins ago
DC
Registered Nurse (RN) - Black Health & Wellness
Durham Community Health Centre
Oshawa, ON
- Full-time
Employment Status: Temporary Full-Time Contract until April 30, 2027
Added 49 mins ago
SS
Personal Support Worker Temporary | Part-Time Night
Sienna Senior Living
Toronto, ON
- Part-time
…a meaningful difference in residents’ lives. As a Personal Support Worker, you’ll form a deep understanding of your residents and their living experience. You will build relationships with…
Added 51 mins ago
RM
Outreach Worker
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
The Mental Health Day program is currently seeking a Temporary Part-time Outreach Worker.

CityofOttawa

Shelter Support Worker

Ottawa, ON, Canada

Service: Housing Services Employment Type: Multiple full-time temporary positions Work Hours: 40.00 /hours per week Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $64,725.44 - $75,732.80 annually (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 23/10/2026

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Job details

Pay: Service: Housing Services Employment Type: Multiple full-time temporary positions Work Hours: 40.00 /hours per week Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $64,725.44 - $75,732.80 annually (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 23/10/2026
Apply by: Oct 24, 2026
Experience: Minimum of 1 year of related experience in a social services setting
Posting language: English
Posted: Oct 9, 2026

Original job description

Requisition ID: 23713 Department: Community & Social Services Dept. Service: Housing Services Employment Type: Multiple full-time temporary positions Work Hours: 40.00 /hours per week Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $64,725.44 - $75,732.80 annually (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 23/10/2026

JOB SUMMARY

The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to families, couples and individuals who are homeless within the City of Ottawa's Family Transitional Housing & Offsite Services, to ensure a safe and secure living/working environment, and to support the stabilization and implementation of the Client Service Plan. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Community college diploma or university degree in a related field is desirable

Minimum of 1 year of related experience in a social services setting

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates are assets

Crisis Prevention/Intervention training certificate is an asset

KNOWLEDGE

Community resources
Issues affecting homeless persons, families and women fleeing abuse
Strong knowledge of Ottawa’s shelter system and supporting agencies
Social services agencies and programs
City of Ottawa policies and procedures, departmental policies and procedures
Case management process for shelters
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Training on HIFIS is desirable

COMPETENCIES, SKILLS AND ABILITIES

Prioritize multiple tasks in an organized fashion
Manage potentially volatile situations/crisis intervention
Positive role model
Effective interpersonal skills in a multi-cultural environment
Make informed decisions and provide rationale
Work independently and as part of a team, with limited supervision
Computer skills in Microsoft Suite
Being able to manage pressure and stress
Provide services in a courteous, non-judgmental professional and supportive manner
Flexible and adaptable
Effective interpersonal skills
Effective communication skills (written and oral)
Work within a 24-hour operation
Physical capacity to lift, climb, and perform other physical tasks

WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The Shelter Support Worker provides direct support and services to homeless families and individuals within a multi-disciplinary team. They are responsible for ensuring a safe living environment and assisting with the implementation of client service plans.

Requirements

Candidates must have at least a Grade 12 education and a minimum of one year of related experience in a social services setting. A community college diploma or university degree in a related field is considered desirable.

Skills

Crisis intervention
Case management
Social services
Conflict resolution
Teamwork
Interpersonal skills
Communication
Microsoft Suite
Shelter operations
Health and safety
Documentation
Adaptability
Non-judgmental support
Problem solving
Time management

Visa sponsorship

Not detected in the job text

Keywords

Shelter Support
Social Services
Homelessness
Case Management
Crisis Intervention
HIFIS
First Aid
CPR
AED
Vulnerable Sector Check
Community Resources
Client Service Plan
Public Sector
Diversity and Inclusion
Microsoft Suite
Safety Legislation
Team Approach
Support Services
Stabilization
Human Rights Code

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