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Added 13 mins ago
DC
CSW Instructor - Mental Health
Discovery Community College
Maple Ridge, BC
- Part-time
Discovery Community College is committed to academic excellence and fostering a dynamic learning environment. We are seeking an on-site CSW Instructor Specializing in Education Assistants &…
Added 27 mins ago
NY
Team Attendant, Senior - Operating Room, Surgery - FTT (J1026-0711)
North York General Hospital
Toronto, ON
- Temporary
North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus…
Added 27 mins ago
NY
Resident Assistant (Personal Support Worker), Senior's Health PT (J1026-0648)
North York General Hospital
Toronto, ON
- Part-time
North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus…
Added 27 mins ago
NY
Resident Assistant (Personal Support Worker), Senior's Health PT (J1026-0649)
North York General Hospital
Toronto, ON
- Part-time
North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus…
Added 57 mins ago
GO
Transitional Support Worker
Government of Yukon
Whitehorse, YT
- Full-time
Transitional Support Services provides trauma-informed and relationship-based care to children and youth through therapeutic group homes and outreach services. The young people we work with…
Added 57 mins ago
A
Personal Support Worker _Days _AgeCare Brant
AgeCare
Burlington, ON · AgeCare Brant Centre
- Full-time
The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…
Added 57 mins ago
A
Personal Support Worker Villa Forum
AgeCare
Mississauga, ON · Villa Forum
- Part-time
The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…
Added 57 mins ago
Shelter Support Worker
CityofOttawa
Ottawa, ON
Department: Community & Social Services Dept.
Added 1 hour ago
SJ
Health Care Attendant 6M Oncology Hematology Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Personal Support Worker Certificate from an accredited community college/approved by the Ontario Ministry of Colleges and Universities that is no less than 625 hours in length
Added 1 hour ago
CO
General Maintenance Worker
City of Winnipeg
Winnipeg, MB
- Full-time
Department: Wastewater Services, Water and Waste Department
Added 2 hours ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Therapy Services, the Recreation Therapist will function as a member of an interdisciplinary health care team. The recreation therapist meets the assessed needs…
Added 2 hours ago
BC
Registered Practical Nurse - Integrated Stroke Unit
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
…Work, you will be responsible to provide quality social work services congruent with the Code of Ethics and Standards of Practice of the Ontario College of Social Workers and Social Service…
Added 2 hours ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Personal Support Worker - Surgical (B5)
Brant Community Healthcare System
Brantford, ON
- Full-time
Personal Support Worker (PSW) Certificate from a Community College
Added 3 hours ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
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Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 5 hours ago
RH
Personal Support Worker
RNS Health Care Services
ON · Klienburg, Ontario
- Full-time
Established in 1985, RNS Health Care Services Inc. is a Canadian-owned and operated healthcare organization dedicated to providing quality care that ensures peace of mind. Our team of…
Added 5 hours ago
RH
Personal Support Worker
RNS Health Care Services
Thornhill, ON
- Full-time
Established in 1985, RNS Health Care Services Inc. is a Canadian-owned and operated healthcare organization dedicated to providing quality care that ensures peace of mind. Our team of…
Added 5 hours ago
RH
Personal Support Worker
RNS Health Care Services
Markham, ON
- Full-time
Established in 1985, RNS Health Care Services Inc. is a Canadian-owned and operated healthcare organization dedicated to providing quality care that ensures peace of mind. Our team of…
Added 5 hours ago
RH
Personal Support Worker
RNS Health Care Services
Whitchurch-Stouffville, ON · Stouffville, Ontario
- Full-time
Established in 1985, RNS Health Care Services Inc. is a Canadian-owned and operated healthcare organization dedicated to providing quality care that ensures peace of mind. Our team of…

CityofOttawa

Shelter Support Worker

Ottawa, ON, Canada

Service: Housing Services Employment Type: Multiple part-time positions Work Hours: Variable work hours Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $31.118 - $36.410 per hour (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 16/11/2026

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Job details

Pay: Service: Housing Services Employment Type: Multiple part-time positions Work Hours: Variable work hours Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $31.118 - $36.410 per hour (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 16/11/2026
Apply by: Nov 17, 2026
Experience: Minimum of 1 year of related experience in a social services setting
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 23712 Department: Community & Social Services Dept. Service: Housing Services Employment Type: Multiple part-time positions Work Hours: Variable work hours Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $31.118 - $36.410 per hour (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 16/11/2026

JOB SUMMARY

The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to families, couples and individuals who are homeless within the City of Ottawa's Family Transitional Housing & Offsite Services, to ensure a safe and secure living/working environment, and to support the stabilization and implementation of the Client Service Plan. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Community college diploma or university degree in a related field is desirable

Minimum of 1 year of related experience in a social services setting

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates are assets

Crisis Prevention/Intervention training certificate is an asset

KNOWLEDGE

Community resources
Issues affecting homeless persons, families and women fleeing abuse
Strong knowledge of Ottawa’s shelter system and supporting agencies
Social services agencies and programs
City of Ottawa policies and procedures, departmental policies and procedures
Case management process for shelters
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Training on HIFIS is desirable

COMPETENCIES, SKILLS AND ABILITIES

Prioritize multiple tasks in an organized fashion
Manage potentially volatile situations/crisis intervention
Positive role model
Effective interpersonal skills in a multi-cultural environment
Make informed decisions and provide rationale
Work independently and as part of a team, with limited supervision
Computer skills in Microsoft Suite
Being able to manage pressure and stress
Provide services in a courteous, non-judgmental professional and supportive manner
Flexible and adaptable
Effective interpersonal skills
Effective communication skills (written and oral)
Work within a 24-hour operation
Physical capacity to lift, climb, and perform other physical tasks

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The Shelter Support Worker provides direct support and services to homeless families and individuals within a multi-disciplinary team. They ensure a safe living environment and assist in the implementation of client service plans.

Requirements

Candidates must have at least one year of related social services experience and a minimum of a Grade 12 education, with a post-secondary diploma or degree being desirable. Proficiency in both English and French is a mandatory requirement for this position.

Skills

Crisis intervention
Case management
Interpersonal skills
Conflict resolution
Social services
Teamwork
Communication skills
Microsoft Suite
Non-judgmental support
Adaptability
Problem solving
Health and safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Shelter Support
Crisis Intervention
Case Management
HIFIS
First Aid
CPR
AED
Vulnerable Sector Check
Community Resources
Homelessness
Client Service Plan
Public Sector
CUPE 503
Diversity and Inclusion

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