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Added 14 mins ago
CC
Greeting Card Merchandiser
Carlton Cards
Vernon, BC
- Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 14 mins ago
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Department Manager, General Merchandise
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail…
Added 14 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 14 mins ago
CM
Charge Lab Technologist
CancerCare Manitoba
Winnipeg, MB
- Full-time
…shared vision of leading the way in cancer controldrives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an…
Added 14 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 14 mins ago
CM
Clinical Resource Nurse - N3
CancerCare Manitoba
Winnipeg, MB
- Full-time
…shared vision of leading the way in cancer controldrives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an…
Added 14 mins ago
CM
Radiation Therapy Nursing Assistant 1
CancerCare Manitoba
Winnipeg, MB
- Temporary
…shared vision of leading the way in cancer controldrives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an…
Added 14 mins ago
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Radiation Therapy Nursing Assistant - Repost
CancerCare Manitoba
Winnipeg, MB
- Temporary
…shared vision of leading the way in cancer controldrives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an…
Added 14 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Kelowna, BC
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 14 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Leduc, AB
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 29 mins ago
NY
Physiotherapist, Health Disciplines, C (J1026-0679)
North York General Hospital
Toronto, ON
- Temporary
North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.
Added 44 mins ago
UO
Associate Vice-President, International Research
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
As a senior member of the Vice-President, Research and Innovation executive team, the incumbent will play a key leadership role in the strategic development and management of the…
Added 44 mins ago
MS
Seasonal Service Team Member
Michaels Stores
AB
- Part-time
Store - EDMONTON-SOUTHEAST, ABDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout…
Added 44 mins ago
C
MRI Specialty Technologist, Medical Imaging – Permanent Part-Time (0.6)
CHEO
Ottawa, ON
- Part-time
The Medical Imaging Patient Service Unit is expanding their services and seeking dynamic individuals. The MRI technologist will work with the MR team. Duties will consist of, but not be…
Added 59 mins ago
HT
Proactive Monitoring Spec.
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Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 59 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 59 mins ago
HT
PD Software for Service
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Bolton, ON
- Full-time
The successful candidate will join the team to tackle some of the most challenging problems. By following a systematic 8D problem solving process, the team member will analyze service data,…
Added 59 mins ago
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Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 59 mins ago
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Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 59 mins ago
A
Personal Support Worker _Days _AgeCare Brant
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Apply today to become a valued member of our team!
Added 59 mins ago
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Personal Support Worker Villa Forum
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Added 59 mins ago
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SOC T3 Expert
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Added 59 mins ago
Shelter Support Worker
CityofOttawa
Ottawa, ON
The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to families, couples and individuals who…
Added 59 mins ago
Labour Relations Manager
Hydro One Networks Inc
Toronto, ON
Participate in collective agreement negotiations with Hydro One's unions as a member of management’s bargaining team.
Added 59 mins ago
Registered Nurse, Home Care
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Lac du Bonnet, MB
Under the supervision of the Home Care Nursing Supervisor the Registered Nurse – Home Care functions as a member of the multi-disciplinary team. The Registered Nurse – Home Care administers…

CityofOttawa

Shelter Support Worker

Ottawa, ON, Canada

Service: Housing Services Employment Type: Multiple part-time positions Work Hours: Variable work hours Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $31.118 - $36.410 per hour (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 16/11/2026

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Job details

Pay: Service: Housing Services Employment Type: Multiple part-time positions Work Hours: Variable work hours Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $31.118 - $36.410 per hour (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 16/11/2026
Apply by: Nov 17, 2026
Experience: Minimum of 1 year of related experience in a social services setting
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 23712 Department: Community & Social Services Dept. Service: Housing Services Employment Type: Multiple part-time positions Work Hours: Variable work hours Affiliation: CUPE 503 - In/Out/Shift Sal & Wage Salary Information: $31.118 - $36.410 per hour (2024 rates of pay) Location: Various locations Job Category: Community and Social Services Application Close: 16/11/2026

JOB SUMMARY

The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to families, couples and individuals who are homeless within the City of Ottawa's Family Transitional Housing & Offsite Services, to ensure a safe and secure living/working environment, and to support the stabilization and implementation of the Client Service Plan. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Community college diploma or university degree in a related field is desirable

Minimum of 1 year of related experience in a social services setting

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates are assets

Crisis Prevention/Intervention training certificate is an asset

KNOWLEDGE

Community resources
Issues affecting homeless persons, families and women fleeing abuse
Strong knowledge of Ottawa’s shelter system and supporting agencies
Social services agencies and programs
City of Ottawa policies and procedures, departmental policies and procedures
Case management process for shelters
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Training on HIFIS is desirable

COMPETENCIES, SKILLS AND ABILITIES

Prioritize multiple tasks in an organized fashion
Manage potentially volatile situations/crisis intervention
Positive role model
Effective interpersonal skills in a multi-cultural environment
Make informed decisions and provide rationale
Work independently and as part of a team, with limited supervision
Computer skills in Microsoft Suite
Being able to manage pressure and stress
Provide services in a courteous, non-judgmental professional and supportive manner
Flexible and adaptable
Effective interpersonal skills
Effective communication skills (written and oral)
Work within a 24-hour operation
Physical capacity to lift, climb, and perform other physical tasks

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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More about this job

Responsibilities

The Shelter Support Worker provides direct support and services to homeless families and individuals within a multi-disciplinary team. They ensure a safe living environment and assist in the implementation of client service plans.

Requirements

Candidates must have at least one year of related social services experience and a minimum of a Grade 12 education, with a post-secondary diploma or degree being desirable. Proficiency in both English and French is a mandatory requirement for this position.

Skills

Crisis intervention
Case management
Interpersonal skills
Conflict resolution
Social services
Teamwork
Communication skills
Microsoft Suite
Non-judgmental support
Adaptability
Problem solving
Health and safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Shelter Support
Crisis Intervention
Case Management
HIFIS
First Aid
CPR
AED
Vulnerable Sector Check
Community Resources
Homelessness
Client Service Plan
Public Sector
CUPE 503
Diversity and Inclusion

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