Front Office Administrator - Crown
- Fort McMurray, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-2 years’ hotel experience working in a front desk capacity.
- Posting language
- English
- Posted
Original job description
Job Description
Civeo Crown Services Employees LP is currently looking to fill a position for a Front Office Administrator at our Surmont Lodge. The Front Office Administrator works as a member of the Front Desk Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated Supervisor, the successful candidate will work 20 days on and 10 days off rotation, which may include days, nights, weekend shifts, and statutory holidays.
Key Responsibilities
If you want to join a forward-thinking and innovative company that values and rewards teamwork, hard work, and quality, please apply! We thank all applicants for their interest, but only those selected for the next stage will be contacted.
To apply, please submit your resume online to https://civeo.com/people-careers/job-opportunities/
Civeo Crown Services Employees LP is currently looking to fill a position for a Front Office Administrator at our Surmont Lodge. The Front Office Administrator works as a member of the Front Desk Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated Supervisor, the successful candidate will work 20 days on and 10 days off rotation, which may include days, nights, weekend shifts, and statutory holidays.
Key Responsibilities
- Process registrations, departures, and respond to guest inquiries in a timely and professional manner
- Demonstrate and promote a strong commitment to providing the best possible experience for our guests, managers, and staff members
- Communicate to the management team any guest concerns or challenge
- Operate in accordance to established policies, procedures, and quality standard
- Maintain an organized and clean work area
- Perform other duties as assigned.
- 1-2 years’ hotel experience working in a front desk capacity.
- Ability to meet deadlines (email, telephone inquiries, and guest inquiries).
- Strong computer skills with Microsoft Office programs and Hotel reservation systems such as Innfinity.
- Must be willing to work shift work, 24hr desk.
- Ability to work independently with little supervision.
- Ability to multitask and work in a fast-paced environment.
- Possess a positive, friendly and professional attitude.
- Excellent organizational and time management skills.
- Current, valid First Aid certification is an asset.
- Excellent communication skills in English, both verbal and written.
- Must be able to move, lift, carry, pull, push, and place objects away weighing up to 50 bs.
- Must be able to pass a pre-access Drug & Alcohol test
- Ability to work in rotational shifts in a remote environment
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
If you want to join a forward-thinking and innovative company that values and rewards teamwork, hard work, and quality, please apply! We thank all applicants for their interest, but only those selected for the next stage will be contacted.
To apply, please submit your resume online to https://civeo.com/people-careers/job-opportunities/
More about this job
Responsibilities
Process guest registrations and departures, respond to inquiries, and provide professional service to guests, managers, and staff. Communicate guest concerns to management, follow established policies and quality standards, and maintain an organized, clean work area.
Requirements
Requires 1–2 years of hotel front desk experience, strong computer skills including Microsoft Office and hotel reservation systems, and the ability to work independently in a fast-paced environment. Candidates must be available for rotational shift work, communicate effectively in English, and be able to lift and move objects weighing up to 50 pounds; current First Aid certification is an asset.
Skills
- Front Desk Operations
- Guest Registration and Departures
- Guest Service
- Customer Communication
- Microsoft Office
- Hotel Reservation Systems
- Innfinity
- Time Management
- Organization
- Multitasking
- Independent Work
- Professional Communication
- First Aid
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Front Desk
- Hotel Experience
- Guest Registration
- Guest Departures
- Guest Inquiries
- Guest Service
- Microsoft Office
- Hotel Reservation Systems
- Innfinity
- Shift Work
- Rotational Shifts
- First Aid Certification
- Communication
- Time Management
- Organization
- Multitasking
- Remote Environment
- Drug and Alcohol Test
- Statutory Holidays
- Overtime