Lodge Manager - PNW
- Kitimat, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 5 years of progressive experience in hotel and food services management.
- Posting language
- English
- Posted
Original job description
Job Description
Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset – making us a leading provider of accommodation solutions.
Civeo Pacific Northwest Employees LP is seeking a Lodge Manager to lead day-to-day operations for Sitka Lodge located in Kitimat, BC. Reporting to the Sr. Operations Manager, this role provides leadership and balance in operational priorities with a commitment to safety, guest experience, employee engagement and business performance. This position will be on a rotation basis 15 days on / 13 days off as required by the business.
Key Responsibilities
We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.
To apply, please submit resume online to http://civeo.com/people-careers/job-opportunities/
Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset – making us a leading provider of accommodation solutions.
Civeo Pacific Northwest Employees LP is seeking a Lodge Manager to lead day-to-day operations for Sitka Lodge located in Kitimat, BC. Reporting to the Sr. Operations Manager, this role provides leadership and balance in operational priorities with a commitment to safety, guest experience, employee engagement and business performance. This position will be on a rotation basis 15 days on / 13 days off as required by the business.
Key Responsibilities
- Achieve Lodge profitability and productivity targets.
- Develop sales strategies and targets.
- Participate in monthly forecasting and financial planning.
- Track and monitor contractual KPIs.
- Maintain quality assurance and control of all lodge operations.
- Ensure productivity goals are met.
- Establish performance standards and expectations.
- Oversee the recruitment, mentorship and development of direct reports.
- Develop and maintain superior customer relations.
- Respond to operational issues in a timely and professional manner.
- Ensure compliance with Federal and Provincial licensing laws, health and safety and other statutory regulations.
- Lead and develop a safety culture.
- Minimum 5 years of progressive experience in hotel and food services management.
- Class 5 Operator’s License, with a 5- year driving record satisfactory to Civeo’s driving criteria.
- Proficient with Microsoft Office programs.
- Exceptional leadership and management skills.
- Experience in managing a unionized work force.
- Knowledge of remote lodge operations is an asset.
- Self-motivated in managing a facility through initiative and innovation to achieve results in a safe and profitable manner.
- Ability to maintain a professional demeanor in all interaction with clients, guests and staff
- Conflict resolutions skills.
- Aptitude to establish and maintain effective relationships with internal and external stakeholders.
- Ability to develop and motivate staff to achieve challenging goals.
- Superior oral and written communication skills.
- Excellent organizational and time management skills.
- Ability to solve problems logically and make decisions in unique situations.
- Must be able to pass a pre-access Drug & Alcohol test.
- Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage
- Health or Personal Spending Account
- Employee & Family Assistance Program (EFAP)
- RRSP/DPSP Match Program
We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.
To apply, please submit resume online to http://civeo.com/people-careers/job-opportunities/
More about this job
Responsibilities
Lead the lodge’s day-to-day operations, meeting profitability, productivity, quality, and contractual KPI targets while maintaining a strong focus on safety and guest experience. Develop and support staff, manage customer relationships, address operational issues, and ensure compliance with applicable laws and regulations.
Requirements
Requires at least five years of progressive hotel and food services management experience, a valid Class 5 operator’s license with a satisfactory driving record, and proficiency with Microsoft Office. Candidates should bring strong leadership, communication, organizational, conflict-resolution, and problem-solving abilities; union workforce or remote lodge experience is beneficial, and passing a pre-access drug and alcohol test is required.
Skills
- Lodge Operations Management
- Hotel and Food Services Management
- Financial Planning and Forecasting
- Sales Strategy
- Contractual KPI Monitoring
- Quality Assurance
- Recruitment and Staff Development
- Customer Relations
- Health and Safety Compliance
- Safety Leadership
- Union Workforce Management
- Conflict Resolution
- Stakeholder Relations
- Problem-Solving
- Decision-Making
- Microsoft Office
Benefits
- Dental Insurance
- Vision Insurance
- Life Insurance
- Extended Health Coverage
- Health or Personal Spending Account
- Employee and Family Assistance Program
- RRSP/DPSP Matching Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Food & Beverage
- Customer Service & Support
- Security & Safety
Keywords
- Lodge Management
- Remote Lodge Operations
- Hotel Management
- Food Services
- Profitability Targets
- Productivity Goals
- Sales Strategies
- Financial Forecasting
- Financial Planning
- Contractual KPIs
- Quality Assurance
- Recruitment
- Mentorship
- Employee Development
- Customer Relations
- Federal and Provincial Regulations
- Health and Safety
- Safety Culture
- Unionized Workforce
- Microsoft Office
- Class 5 Operator’s License
- Drug and Alcohol Testing
- Guest Experience
- Operational Efficiency