Account Manager, National Accounts - Hybrid - Markham, Ontario, Canada
- Markham, ON, Canada
Compensation range: $80,300.00 - $111,500.00 annually · Full-time
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Job details
- Pay
- Compensation range: $80,300.00 - $111,500.00 annually
- Job type
- Full-time
- Apply by
- Experience
- Minimum 5 years supervisory experience
- Posting language
- English
- Posted
Original job description
Company
ClaimsPro LP
Account Manager, National Accounts - Hybrid - Markham, Ontario, Canada
Compensation range: $80,300.00 - $111,500.00 annually
We have an existing opportunity to add a full-time Account Manager to our team!
Why join ClaimsPro?
Role Responsibilities
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
#ClaimsPro
ClaimsPro LP
Account Manager, National Accounts - Hybrid - Markham, Ontario, Canada
Compensation range: $80,300.00 - $111,500.00 annually
We have an existing opportunity to add a full-time Account Manager to our team!
Why join ClaimsPro?
- You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.
- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
- You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
- You will be supported by experienced local claims support, centralized after hours support, and dictation services.
- Your claims load is driven by senior executives and business development staff from coast to coast.
- You are compensated for your billable hours and other costs.
- Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.
- Your continuous education fees are reimbursed to maintain your license.
- Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.
Role Responsibilities
- Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
- Establish and implementation of Best Handling Practices unique to each client.
- Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
- Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
- Conduct regular stewardship and client facing meetings
- Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
- Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
- Weekly review of the operational dashboard KPI targets
- Potential leadership, guidance and mentoring of a dedicated adjusting team
- Act in a consultative and advisory capacity on claims matters and technical issues
- Participation in the RFP process for new business and existing client contract renewals
- University Degree and/or CIP/FCIP Designation
- Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
- Minimum 5 years supervisory experience
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
- Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
- Strong negotiation skills
- Ability to speak and write in French is an asset
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
#ClaimsPro
More about this job
Responsibilities
Manage a portfolio of national client accounts and deliver effective claims management solutions for automobile, property, and general liability exposures. Maintain client handling guidelines and service agreements, monitor operational and financial KPIs, oversee adjuster performance, and support client meetings, business proposals, and contract renewals.
Requirements
Requires a university degree and/or CIP/FCIP designation, at least seven years of property and casualty claims adjusting experience, and at least five years of supervisory experience. Candidates must be licensed in Ontario or able to obtain the required licenses, and should demonstrate strong communication, organization, customer service, negotiation, interpersonal, and computer skills; French is an asset.
Skills
- Claims Management
- Account Management
- Property And Casualty Claims Adjusting
- Claims Handling
- KPI Management
- Performance Management
- Quality Assurance
- Auditing
- Leadership
- Mentoring
- Negotiation
- Conflict Resolution
- Microsoft Office
- Organizational Skills
Benefits
- Flexible Benefits Plan
- Health Care Spending Account
- Continuing Education Fee Reimbursement
- Claims Support Services
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Finance & Accounting
- Customer Service & Support
- Sales
- Consulting
Keywords
- ClaimsPro
- National Accounts
- Claims Management
- Property And Casualty
- Automobile Claims
- Property Claims
- General Liability
- Independent Adjusters
- CIP
- FCIP
- Ontario Licensing
- Multi-Provincial Experience
- Best Handling Practices
- Service Level Agreements
- Claims Handling Guidelines
- Stewardship Meetings
- Key Performance Indicators
- Abeyance Management
- Adjuster Billings
- Claims Response Times
- Cycle Times
- Accounts Receivable
- Quality Assurance
- Claims Audits
- Complaint Management
- RFP Process
- iAdjust
- Microsoft Office
- Excel
- Word