Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
- Markham, ON, Canada
Part-time
Applications open in a new tab.
Job details
- Job type
- Part-time
- Apply by
- Experience
- 0-2 years of related industry experience
- Posting language
- English
- Posted
Original job description
Company
ClaimsPro LP - Shared Services
Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
Compensation range: $21.03 - $29.18 hourly
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.
Role Summary
The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.
Competencies
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
#ClaimsPro
ClaimsPro LP - Shared Services
Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
Compensation range: $21.03 - $29.18 hourly
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.
Role Summary
The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.
Competencies
- Outstanding interpersonal skills
- Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
- Organizational skills to perform scheduled tasks.
- Exposure to imaging solutions
- Proven problem-solving skills.
- Detailed oriented
- Works collaboratively with others inside and outside the IT team to achieve goals
- Process support requests; maintaining accountability and ownership of incident until resolved
- Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
- Install, configure and maintain peripherals and network hardware.
- Document configurations and operating standards and practices.
- Implement and monitor security policies.
- Perform data backup and recovery.
- Perform hardware and software upgrades as required.
- Configure and troubleshoot corporate email (Exchange)
- Occasional evening and weekend work may be required
- Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
- Communicate project progress to IT stakeholders
- Identify project risks, escalate issues to management, and assist with mitigation steps as required
- Miscellaneous - other duties as required
- Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
- 0-2 years of related industry experience
- Solid understanding of Microsoft Windows 11
- Active Directory user and group administration
- Experience troubleshooting computer hardware
- Experience with email administration (Exchange, O365) an asset
- Experience with VPN software an asset
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
#ClaimsPro
More about this job
Responsibilities
Provide technical support and guide end users through migration to a new domain, while installing, configuring, maintaining, and troubleshooting Windows workstations, servers, peripherals, and network hardware. Manage support incidents through resolution, maintain documentation and security practices, perform backups and upgrades, and contribute to infrastructure and software projects.
Requirements
A minimum of Grade 12 education is required, with a post-secondary IT diploma or degree preferred, along with 0–2 years of related industry experience. Candidates should understand Windows 11 and Active Directory administration and have experience troubleshooting computer hardware; Exchange or Microsoft 365 email administration and VPN experience are assets.
Skills
- Technical Support
- Microsoft Windows 11
- Active Directory Administration
- Hardware Troubleshooting
- Exchange Administration
- Microsoft 365
- VPN Troubleshooting
- Computer Imaging
- Problem-Solving
- Incident Management
- User Training
- Documentation
- Data Backup and Recovery
- Security Policy Implementation
- Project Coordination
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Technical Support
- Domain Migration
- Microsoft Windows 11
- Microsoft Windows
- Active Directory
- User and Group Administration
- Computer Workstations
- Servers
- Computer Hardware
- Peripherals
- Network Hardware
- Computer Imaging
- Microsoft Exchange
- Microsoft 365
- VPN
- Incident Management
- Configuration Documentation
- Security Policies
- Data Backup
- Data Recovery
- Hardware Upgrades
- Software Upgrades
- Infrastructure Projects
- Software Projects
- User Training
- Insurance