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ClaimsPro LP

Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada

Markham, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Oct 30, 2026
Experience: 0-2 years of related industry experience
Posting language: English
Posted: Sep 30, 2026

Original job description

Company

ClaimsPro LP - Shared Services

Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada

Compensation range: $21.03 - $29.18 hourly

We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.

Role Summary

The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

Competencies

Outstanding interpersonal skills
Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
Organizational skills to perform scheduled tasks.
Exposure to imaging solutions
Proven problem-solving skills.
Detailed oriented
Works collaboratively with others inside and outside the IT team to achieve goals

Responsibilities

Process support requests; maintaining accountability and ownership of incident until resolved
Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
Install, configure and maintain peripherals and network hardware.
Document configurations and operating standards and practices.
Implement and monitor security policies.
Perform data backup and recovery.
Perform hardware and software upgrades as required.
Configure and troubleshoot corporate email (Exchange)
Occasional evening and weekend work may be required
Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
Communicate project progress to IT stakeholders
Identify project risks, escalate issues to management, and assist with mitigation steps as required
Miscellaneous - other duties as required

Requirements

Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
0-2 years of related industry experience
Solid understanding of Microsoft Windows 11
Active Directory user and group administration
Experience troubleshooting computer hardware
Experience with email administration (Exchange, O365) an asset
Experience with VPN software an asset

Competitive Compensation: $26-30/hour.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

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More about this job

Responsibilities

Provide technical support and guide end users through migration to a new domain, while installing, configuring, maintaining, and troubleshooting Windows workstations, servers, peripherals, and network hardware. Manage support incidents through resolution, maintain documentation and security practices, perform backups and upgrades, and contribute to infrastructure and software projects.

Requirements

A minimum of Grade 12 education is required, with a post-secondary IT diploma or degree preferred, along with 0–2 years of related industry experience. Candidates should understand Windows 11 and Active Directory administration and have experience troubleshooting computer hardware; Exchange or Microsoft 365 email administration and VPN experience are assets.

Skills

Technical Support
Microsoft Windows 11
Active Directory Administration
Hardware Troubleshooting
Exchange Administration
Microsoft 365
VPN Troubleshooting
Computer Imaging
Problem-Solving
Incident Management
User Training
Documentation
Data Backup and Recovery
Security Policy Implementation
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Domain Migration
Microsoft Windows 11
Microsoft Windows
Active Directory
User and Group Administration
Computer Workstations
Servers
Computer Hardware
Peripherals
Network Hardware
Computer Imaging
Microsoft Exchange
Microsoft 365
VPN
Incident Management
Configuration Documentation
Security Policies
Data Backup
Data Recovery
Hardware Upgrades
Software Upgrades
Infrastructure Projects
Software Projects
User Training
Insurance

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