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Added 2 mins ago
WC
(CAN) Pharmacy Manager
Walmart Canada
Dryden, ON
- Full-time
Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see…
Added 2 mins ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
…Canada and India: the Account Management team (Senior Account Manager, Account Managers, Account Executives) and the Customer IT Manager (CITM) team. You own retention, growth, and customer…
Added 2 mins ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
…ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service…
Added 2 mins ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
…entire revenue organization under one leader: direct and channel sales (including our Canon partnership and our Microsoft and vendor alliances), product management, marketing, and customer…
Added 2 mins ago
SI
Senior Account Manager
Supra ITS
Mississauga, ON
- Full-time
There is an immediate need for a Senior Account Manager located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS.…
Added 2 mins ago
AD
Assistant Manager, Fine Dining - Auberge du Pommier
Auberge du Pommier
Toronto, ON
- Full-time
…company! You’re a key team player reporting to the General Manager. You’re involved in many aspects the restaurant including maintaining and encouraging high performing teams, upholding our…
Added 2 mins ago
SI
Account Executive
Supra ITS
Mississauga, ON
- Full-time
…ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service…
Added 2 mins ago
Produce - Supervisor Produce TF
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Surrey, BC
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 2 mins ago
BOUTIQUE QUEBEC - Boutique Manager
Unisync Group Limited
Montreal, QC
The Boutique Manager is responsible for coordinating and supervising retail staff. This role is responsible for providing an exceptional experience for every customer and making sure daily…
Added 2 mins ago
Senior Sales Associate
Circle K
St. John's, NL
You will assist the store manager and the assistant manager with administrative tasks. You will greet customers, run the cash register, make purchase suggestions and sometimes work with our…
Added 2 mins ago
B
Personal Banking Associate
BMO
Kamloops, BC
- Full-time
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Added 2 mins ago
Manager, OOH Direct Activation
WPP Media
Toronto, ON
WPP Media is looking for an experienced, strategic, and high-impact media professional to join our team as Manager, Direct Activation in Toronto.
Added 17 mins ago
Key Holder Key Holder
ELC Beauty LLC
Montreal, QC · Anjou, QC
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 17 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Pickering, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 17 mins ago
Manager, Store Vaughan Mills
Freedom Mobile
Vaughan, ON
We are currently looking for a Store Manager to join one of our exciting Retail locations on a full-time basis! Our successful candidate will create and support a positive team environment…
Added 17 mins ago
Customer Service and Logistics Manager
Amrize
Mississauga, ON
The primary objective of the Customer Service & Logistics Manager (CSLM) is to build an effective team and form strategic alliances in order to operate the logistics function as a profit…
Added 17 mins ago
SALES LEAD/KEY HOLDER - CALL IT SPRING - MAYFAIR
The Aldo Group Inc / Le Groupe Aldo Inc.
Victoria, BC
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 17 mins ago
Senior Sales Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Sr. Sales Manager leads the wholesale strategy for the APS brand portfolio, focused on a US account base. They are the main contact for a group of customers across many key segments of…
Added 31 mins ago
A
Third Key Holder
Ardene
Welland, ON
- Full-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 31 mins ago
T
Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 31 mins ago
WE
Junior Project Manager
Westpower Equipment Ltd.
Calgary, AB
- Full-time
Work closely with vendors, engineering, procurement, operations, sales, and customers to resolve issues and keep orders progressing.
Added 31 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Kelowna, BC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 31 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 31 mins ago
LV
MANAGER-EN
La Vie En Rose
Kelowna, BC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 31 mins ago
A
Tax Manager
Armco
Halifax, NS
- Full-time
The Tax Manager is responsible for the proactive management of the tax function across the Armoyan group of companies; and collaborates with VP Taxation in relation to management and…

Claire's

Assistant Manager

Surrey, BC, Canada

$21 to $25 USD / hour · Full-time

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Job details

Pay: $21 to $25 USD / hour
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Brief Description

PURPOSE OF JOB: The Role of a Claire’s Assistant Store Manager is to exemplify Customer Engagement and Leadership behaviors essential to our success. Successful Assistant Store Managers understand Who We Are, How We Work and How to Best Serve the Customer and team.

Primary Duties And Responsibilities

Serve the Customer:

Model the GUEST customer engagement philosophy to ensure consistent and positive customer experiences. Train store team to effectively execute our GUEST program to deliver a great customer experience.
Know our Customer – know what’s important to her, what she’s ‘into’ now, and how can we best meet her desire to stay trendy and hip. Keep apprised of fashion trends.
Perform and train associates to perform ear piercing procedures that are in compliance with Company and legal guidelines. Enforce proper ear piercing procedures among store associates.

Drive Sales

Assist to achieve store’s sales plan and performance targets (e.g. Conversion, Transactions, Average Dollar Sale (ADS), Units per Transaction (UPTs), Sales per Labor Hour (SPLH), % Penetration (% Accessories, % Jewelry, % EP), to maximize

business results.

Raise awareness of department-level sales performance, key Item sales performance, and bestsellers to maximize business.
Ensure that every aspect of the Company’s in-store presentation and promotional messaging standards are met.
Implement all Planograms in a timely manner incorporating appropriate product flows and adjacencies given store specific attributes and physical layout.

Demonstrate Leadership

Represent the Claire’s / Icing brand through professional behavior, fashion awareness and positive Customer engagement. Promote a professional and brand-appropriate image.
Assist the Store Manager in creating a positive work environment through effective communication, motivation, and recognition.
Assist to motivate the team to win by encouraging friendly competition and store contests.
Hold self and team accountable for weekly and monthly sales plans by using daily targets. Train and coach store associates to meet performance targets.
While manager on duty, effectively handle critical situations that occur within the store.
Organize, delegate, set priorities, meet deadlines, and follow-up.

Develop People

Assists in recruiting and hiring qualified store associates.
Continually train and coach staff, providing appropriate feedback in a timely manner.
Identify and develop store associates for future growth.

Manage The Business

Complete operational activities in compliance with all Company policies and procedures.
Assist in the management of controllable expenses (e.g. payroll, supplies, and fixtures).
Assist in the management of store inventory effectively (e.g. shipment processing, markdowns, store recovery, stock replenishment, and back room organization).
Assist in the implementation of Loss Prevention practices and reinforce Company Loss Prevention standards to store associates.
Serves as acting Store Manager when Store Manager is not present.

Experience Requirements

Customer Focus: Thrives in a customer service oriented environment and can exemplify excellence for all store team members. Can effectively build rapport, establish trust and manage conflict with Customers. Supports and executes all

Customer related programs with enthusiasm.

Drive Sales and Profitability: Uses performance metrics and store / department trend data as a decision making and management tool. Develops plans, with the Store Manager, that increase store sales and profitability.
Hire and Develop Talent: Has some experience hiring, training, and evaluating personnel in a retail sales environment.
People Development: Able to provide performance guidance and coaching to associates. Works with the Store Manager to offer opportunities for growth and development.
Store Presentation: Able to implement in-store presentation directives, following company policies and timelines. Has experience successfully leading store set-up activities and maintaining them throughout day to day operations.
Store Operations: Able to support the operations and activities of the store to ensure compliance with company policies. Cooperates with the Store Manager, managing and developing the team to ensure optimal coverage and performance

of the operation. Leads by example and actively engages the team to find the most efficient and effective way to solve problems.

Store Housekeeping: Able to manage the day to day operations of the store including opening, closing, and general housekeeping. Creates an environment in which the team assumes collective ownership. Follows up to ensure the highest

standards are maintained.

Product Knowledge: Able to maintain and demonstrate product knowledge and fashion awareness in day to day interactions with customers and team members.
Merchandising Knowledge: Has an understanding of retail merchandising principles and has successfully used industry practices for showing, promoting, and selling products or services.
Communication: Able to effectively support and communicate company directives and expectations to team members. Written communications are clear and concise; presentations and verbal directives are relevant and to the point; critiques are direct, positively framed and promote improvement in the team.
Lead by Example: Creates a positive environment by serving as a role model for putting the customer first, fostering teamwork, recognition, and effective communication.
Manage Expenses: Tracks and manages controllable expenses such as payroll, supplies, and fixtures. Works with the Store Manager and the team to minimize expenses and improve profitability.
Loss-Prevention: Able to implement the company’s loss prevention practices and effectively safeguards store and company investments. Coaches the team and builds awareness of prevention methods to minimize loss.
Documentation: Has been responsible for completing documentation typically required in management of a retail operation. Able to accurately complete all necessary paper work and execute banking procedures in a timely manner.
Inventory Management: Ensures the store is business ready and manages inventory by processing shipments, markdowns, store recovery, stock replenishment and back room organization.

Qualifications

High school diploma or equivalent required
Minimum one year retail management experience
Excellent verbal/written communication and organizational skills
Basic computer skills
Sound understanding of mathematics and strong reading comprehension skills
Understands the importance of Customer Service
Ability to analyze sales reports and strategically problem solve
Ability to stand during scheduled shifts
Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally? Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers
Ability to operate POS system

Job descriptions are continually a "work in progress." This job description is meant as a guide. Other duties and responsibilities may be assigned at any given time as both the business dictates and the function of the job changes.

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More about this job

Responsibilities

Support the Store Manager in leading store associates, delivering positive customer experiences, achieving sales targets, and maintaining brand presentation standards. Oversee daily store operations, including staffing, training, inventory, expenses, loss prevention, and housekeeping, and act as Store Manager when needed.

Requirements

Requires a high school diploma or equivalent and at least one year of retail management experience. Candidates should have strong communication and organizational skills, basic computer and math skills, customer service ability, and the capacity to analyze sales, lead staff, and perform the physical duties of the role.

Skills

Customer Service
Retail Sales
Team Leadership
Staff Training And Coaching
Recruiting And Hiring
Sales Performance Analysis
Merchandising
Inventory Management
Store Operations
Loss Prevention
Expense Management
Communication
Conflict Resolution
Organization And Prioritization
Ear Piercing Procedures
Point-Of-Sale Operation

Visa sponsorship

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Keywords

Retail Management
Customer Engagement
Customer Service
Sales Targets
Conversion
Average Dollar Sale
Units Per Transaction
Sales Per Labor Hour
Fashion Trends
Ear Piercing
Planograms
Visual Merchandising
Recruiting
Staff Training
Performance Coaching
Inventory Management
Shipment Processing
Markdowns
Stock Replenishment
Loss Prevention
Expense Management
Payroll
Store Operations
Store Housekeeping
Point-Of-Sale System
Banking Procedures
Sales Reporting
Product Knowledge

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