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Added 6 mins ago
I
Customer Experience Manager
Indigo
Red Deer, AB
- $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 6 mins ago
AT
Founding Director of Marketing - Broad Republic
American Tall
Mississauga, ON
- Full-time
We are building a new direct-to-consumer apparel brand launching in Spring 2027. Backed by a team that's done it before, we're entering a category we believe has been overlooked for far too…
Added 6 mins ago
EK
Manager, New Store Design
Earls Kitchen + Bar
Vancouver, BC
- $95,000 CAD / year
- Full-time
Lead, mentor, and support a team of designers, fostering a high-performing and collaborative culture grounded in accountability, growth, and creative excellence.
Added 6 mins ago
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Product Education Copywriter
lululemon
Vancouver, BC
- Full-time
You love to take initiative and work well within a team
Added 6 mins ago
RH
Controller
Robert Half
Vancouver, BC
- $125,000 to $150,000 CAD / year
- Full-time
Lead, mentor, and develop a team of accounting and finance professionals, fostering a collaborative and high-performing environment.
Added 6 mins ago
S
Produce - Supervisor Produce TF
Sobeys
Surrey, BC
- Full-time
Lead department in accordance with company presentation standards
Added 6 mins ago
FT
Lead RMT (Registered Massage Therapist)
Forum Thermal
Calgary, AB
- Part-time
The Lead Registered Massage Therapist (Lead RMT) is responsible for supporting the leadership, daily operations and overall performance of the RMT team at Forum Thermal. This hands-on…
Added 6 mins ago
L
Senior Product Education Copywriter
lululemon
Vancouver, BC
- Full-time
…work together to create a cohesive brand expression across retail and e-commerce…
Added 6 mins ago
NF
Front End Department Manager Full Time Day
No Frills
Vancouver, BC
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 6 mins ago
KD
Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Added 6 mins ago
HR
Beauty Advisor, Chantecaille
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 6 mins ago
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Assistant Manager
LensCrafters
Langley (District), BC · Langley, BC
- Full-time
Partner with store manager to lead & develop team
Added 6 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Vancouver, BC
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 6 mins ago
GM
Sales and Education Specialist - Gatineau & Ottawa
Groupe Marcelle
Gatineau, QC
- $58,000 to $62,000 CAD / year
At Groupe Marcelle we believe in an environment where passion can be expressed, creative minds lead to exceptional innovation, audacity and focus are a pillar of great success and acts of…
Added 6 mins ago
TT
Coordonnateur / Coordonnatrice Traitement marchandises Temps plein Winners– Smart Centres Mascouche
The TJX Companies, Inc.
Mascouche, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 mins ago
TT
Retail Store Coordinator Full Time HomeSense - Richmond Square
The TJX Companies, Inc.
Calgary, AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 mins ago
CT
AVP, CTR Promo Strategy & Programs
Canadian Tire Corporation
Toronto, ON
- Full-time
…recognized and trusted companies, with a portfolio that spans retail, financial services, loyalty, petroleum, and real estate. Founded in 1922, CTC includes iconic banners and businesses…
Added 6 mins ago
NF
Department Manager - Bistro (Food Services) - Contract - 12 months
Nature's Fare Markets
Kelowna, BC
- Contract
…that they run efficiently and smoothly. This dynamic role will lead the growth of this department from both a preparation and onsite food production capacity as well as facilitating a…
Added 21 mins ago
A
Information Technology - Senior/Lead, Data Visualization Engineer, Product Business Technology
Aritzia
Vancouver, BC
- Full-time
Aritzia is growing, and our Product Business Technology team is growing with it. This is a unique opportunity to join the Product Business Technology department, where you will be part of…
Added 21 mins ago
LC
Apparel Assistant Department Manager
Loblaw Companies Limited
Ottawa, ON
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 21 mins ago
S
Team Lead, Operations (Overnights)
Sobeys
Whitby, ON
- Full-time
Reporting to the assigned Shift Lead Operations, the Team Leads control and direct all selection, loading, forklift, and support staff to ensure the accurate selection of product to all…
Added 21 mins ago
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Assistant Store Manager - Smart Centers Cambridge
RCL - Reitmans Canada Ltd/Ltée
Cambridge, ON
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 21 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Powell River, BC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 21 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Grand Falls, NB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 21 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
…manage well over 50 million square feet of residential, office, retail, and industrial space - including more than 15,000 homes and 11,200 rental apartments - with another 28 million square…

Claire's

Assistant Manager

Surrey, BC, Canada

$21 to $25 USD / hour · Full-time

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Job details

Pay: $21 to $25 USD / hour
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Brief Description

PURPOSE OF JOB: The Role of a Claire’s Assistant Store Manager is to exemplify Customer Engagement and Leadership behaviors essential to our success. Successful Assistant Store Managers understand Who We Are, How We Work and How to Best Serve the Customer and team.

Primary Duties And Responsibilities

Serve the Customer:

Model the GUEST customer engagement philosophy to ensure consistent and positive customer experiences. Train store team to effectively execute our GUEST program to deliver a great customer experience.
Know our Customer – know what’s important to her, what she’s ‘into’ now, and how can we best meet her desire to stay trendy and hip. Keep apprised of fashion trends.
Perform and train associates to perform ear piercing procedures that are in compliance with Company and legal guidelines. Enforce proper ear piercing procedures among store associates.

Drive Sales

Assist to achieve store’s sales plan and performance targets (e.g. Conversion, Transactions, Average Dollar Sale (ADS), Units per Transaction (UPTs), Sales per Labor Hour (SPLH), % Penetration (% Accessories, % Jewelry, % EP), to maximize

business results.

Raise awareness of department-level sales performance, key Item sales performance, and bestsellers to maximize business.
Ensure that every aspect of the Company’s in-store presentation and promotional messaging standards are met.
Implement all Planograms in a timely manner incorporating appropriate product flows and adjacencies given store specific attributes and physical layout.

Demonstrate Leadership

Represent the Claire’s / Icing brand through professional behavior, fashion awareness and positive Customer engagement. Promote a professional and brand-appropriate image.
Assist the Store Manager in creating a positive work environment through effective communication, motivation, and recognition.
Assist to motivate the team to win by encouraging friendly competition and store contests.
Hold self and team accountable for weekly and monthly sales plans by using daily targets. Train and coach store associates to meet performance targets.
While manager on duty, effectively handle critical situations that occur within the store.
Organize, delegate, set priorities, meet deadlines, and follow-up.

Develop People

Assists in recruiting and hiring qualified store associates.
Continually train and coach staff, providing appropriate feedback in a timely manner.
Identify and develop store associates for future growth.

Manage The Business

Complete operational activities in compliance with all Company policies and procedures.
Assist in the management of controllable expenses (e.g. payroll, supplies, and fixtures).
Assist in the management of store inventory effectively (e.g. shipment processing, markdowns, store recovery, stock replenishment, and back room organization).
Assist in the implementation of Loss Prevention practices and reinforce Company Loss Prevention standards to store associates.
Serves as acting Store Manager when Store Manager is not present.

Experience Requirements

Customer Focus: Thrives in a customer service oriented environment and can exemplify excellence for all store team members. Can effectively build rapport, establish trust and manage conflict with Customers. Supports and executes all

Customer related programs with enthusiasm.

Drive Sales and Profitability: Uses performance metrics and store / department trend data as a decision making and management tool. Develops plans, with the Store Manager, that increase store sales and profitability.
Hire and Develop Talent: Has some experience hiring, training, and evaluating personnel in a retail sales environment.
People Development: Able to provide performance guidance and coaching to associates. Works with the Store Manager to offer opportunities for growth and development.
Store Presentation: Able to implement in-store presentation directives, following company policies and timelines. Has experience successfully leading store set-up activities and maintaining them throughout day to day operations.
Store Operations: Able to support the operations and activities of the store to ensure compliance with company policies. Cooperates with the Store Manager, managing and developing the team to ensure optimal coverage and performance

of the operation. Leads by example and actively engages the team to find the most efficient and effective way to solve problems.

Store Housekeeping: Able to manage the day to day operations of the store including opening, closing, and general housekeeping. Creates an environment in which the team assumes collective ownership. Follows up to ensure the highest

standards are maintained.

Product Knowledge: Able to maintain and demonstrate product knowledge and fashion awareness in day to day interactions with customers and team members.
Merchandising Knowledge: Has an understanding of retail merchandising principles and has successfully used industry practices for showing, promoting, and selling products or services.
Communication: Able to effectively support and communicate company directives and expectations to team members. Written communications are clear and concise; presentations and verbal directives are relevant and to the point; critiques are direct, positively framed and promote improvement in the team.
Lead by Example: Creates a positive environment by serving as a role model for putting the customer first, fostering teamwork, recognition, and effective communication.
Manage Expenses: Tracks and manages controllable expenses such as payroll, supplies, and fixtures. Works with the Store Manager and the team to minimize expenses and improve profitability.
Loss-Prevention: Able to implement the company’s loss prevention practices and effectively safeguards store and company investments. Coaches the team and builds awareness of prevention methods to minimize loss.
Documentation: Has been responsible for completing documentation typically required in management of a retail operation. Able to accurately complete all necessary paper work and execute banking procedures in a timely manner.
Inventory Management: Ensures the store is business ready and manages inventory by processing shipments, markdowns, store recovery, stock replenishment and back room organization.

Qualifications

High school diploma or equivalent required
Minimum one year retail management experience
Excellent verbal/written communication and organizational skills
Basic computer skills
Sound understanding of mathematics and strong reading comprehension skills
Understands the importance of Customer Service
Ability to analyze sales reports and strategically problem solve
Ability to stand during scheduled shifts
Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally? Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers
Ability to operate POS system

Job descriptions are continually a "work in progress." This job description is meant as a guide. Other duties and responsibilities may be assigned at any given time as both the business dictates and the function of the job changes.

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More about this job

Responsibilities

Support the Store Manager in leading store associates, delivering positive customer experiences, achieving sales targets, and maintaining brand presentation standards. Oversee daily store operations, including staffing, training, inventory, expenses, loss prevention, and housekeeping, and act as Store Manager when needed.

Requirements

Requires a high school diploma or equivalent and at least one year of retail management experience. Candidates should have strong communication and organizational skills, basic computer and math skills, customer service ability, and the capacity to analyze sales, lead staff, and perform the physical duties of the role.

Skills

Customer Service
Retail Sales
Team Leadership
Staff Training And Coaching
Recruiting And Hiring
Sales Performance Analysis
Merchandising
Inventory Management
Store Operations
Loss Prevention
Expense Management
Communication
Conflict Resolution
Organization And Prioritization
Ear Piercing Procedures
Point-Of-Sale Operation

Visa sponsorship

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Keywords

Retail Management
Customer Engagement
Customer Service
Sales Targets
Conversion
Average Dollar Sale
Units Per Transaction
Sales Per Labor Hour
Fashion Trends
Ear Piercing
Planograms
Visual Merchandising
Recruiting
Staff Training
Performance Coaching
Inventory Management
Shipment Processing
Markdowns
Stock Replenishment
Loss Prevention
Expense Management
Payroll
Store Operations
Store Housekeeping
Point-Of-Sale System
Banking Procedures
Sales Reporting
Product Knowledge

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