Part-Time Key Holder

Brief Description

As a Part-Time Manager, you are a sales-driven leader and certified

Piercing Specialist who plays a critical role in delivering safe, professional piercing services

while driving store performance during key shifts. You lead by example on the sales floor,

uphold Claire’s Clinical Piercing Standards, and ensure piercing services are executed

with precision, consistency, and care.

You reinforce selling behaviors, elevate piercing and retail performance, and support

operational excellence while fostering a positive, accountable team environment. Through

confident coaching and strong execution, you help your team deliver exceptional guest

experiences - from informed piercing consultations to trend-driven styling moments.

Responsibilities

Piercing Excellence | Clinical Standards

• Deliver professional ear-piercing services in accordance with Claire’s Clinical
  
  

Piercing Standards and safety protocols.

• Follow all sterilization, hygiene, and infection-prevention procedures with precision
  
  

and consistency before, during, and after every service.

• Educate guests and guardians through informed consent, eligibility screening, and
  
  

clear aftercare instructions.

• Maintain certification requirements and complete ongoing piercing skill
  
  

development training.

Customer Experience | Brand Ambassador

Inspire customers and teammates through confident brand storytelling.

• Consistently deliver friendly, engaging services that keep customers coming back
  
  

and build loyalty to the brand.

• Lead by example on the sales floor, demonstrating strong selling behaviors and
  
  

styling expertise.

• Address customer concerns with empathy and escalate appropriately when
  
  

needed.

• Contribute to meeting and/or exceeding all KPI goals and objectives for the store by
  
  

providing best-in-class service.

Sales Performance | Results

• Drive shift-level piercing and retail conversion, ensuring strong product attachment
  
  

and consistent service execution across the team.

• Coach associates in real time to improve consultation quality, attachment
  
  

behaviors, and overall selling e??ectiveness.

• Support execution of promotions, campaigns, and sales-driving initiatives.
• Use product knowledge and trend awareness to influence purchasing decisions.
• Consistently meet or exceed all store sales, piercing, and conversion goals.
  
  

People | Team Leadership

• Build strong relationships with peers and contribute to a positive, inclusive, and
  
  

high-energy team culture.

• Reinforce selling standards, service expectations, and brand behaviors.
• Support the coaching and motivation of Sales Associates through real-time
  
  

feedback.

• Act as a role model for reliability, professionalism, and accountability.
  
  

Operations | Shift Leadership

• Open and close the store and manage cash handling accurately.
• Maintain visual merchandising standards and ensure stock areas are organized.
• Support shipment processing, inventory accuracy, and adherence to safety and loss
  
  

prevention practices.

Maintain a clean, organized, and visually appealing store that reflects Claire’s brand

standards and creates a great shopping experience.

• Execute operational tasks and company initiatives as directed by store leadership.
  
  

About You

• Sales-Driven Mindset | Personal Responsibility: You thrive on meeting and
  
  

exceeding sales targets, always looking for ways to maximize opportunities – and

you take full ownership of results without excuses.

• Customer-Centric Approach | Integrity: You’re passionate about providing
  
  

exceptional service and creating memorable shopping experiences, and you lead

with integrity by consistently following through on your commitments to both

customers and your team.

• Retail & Leadership Experience | Decision Making: At least one year of retail
  
  

management experience preferred, with a proven ability to make timely, thoughtful

decisions that drive sales and support team success.

• Confidence in Piercing Services | Growth Mindset: You’re willing to become a
  
  

trained piercing specialist and provide expert guidance to customers, with a

curiosity and commitment to continuous learning and improvement.

• Strong Communication & Selling Skills | Intentional Communication: You know
  
  

how to engage customers, build relationships, and close the sale by communicating

with clarity and purpose to move the business forward.

• Team-Oriented Leader | Collaboration & Teamwork: You actively build trust, foster
  
  

an inclusive team culture, and know that winning and losing happen together.

• Ability to Work Independently | Decision Making: You’re self-motivated,
  
  

organized, and can make timely, confident decisions even when information is

incomplete.

Requirements

Experience & Skills

• Previous retail experience, with exposure to sales or leadership responsibilities
  
  

preferred.

• Strong customer service and selling skills.
• Ability to provide feedback and guidance to peers in a supportive way.
• Comfort operating POS systems and handling cash accurately.
  
  

Operational & Physical Requirements

• Ability to stand and move throughout the store for extended periods.
• Ability to lift, carry, and move merchandise (up to 25–75 lbs as required).
• Ability to bend, reach, stoop, and use ladders or step stools safely.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
  
  

Additional Requirements

• Must become a certified Claire’s Piercing Specialist and perform piercings in strict
  
  

accordance with documented clinical, safety, and hygiene standards.

• Demonstrate controlled, standardized piercing technique with precision and
  
  

adherence to placement, sanitation, and safety protocols, maintaining professional

composure with pediatric and first-time guests.

• Strong verbal communication skills and a positive, team-oriented attitude.
• Commitment to upholding brand values, policies, and safety standards.
  
  

Summary

Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.

Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

• Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.
  
  

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.