US - Associate III, Operations - PET
- Toronto, ON, Canada
$50,000 to $60,000 CAD / year · Full-time
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Job details
- Pay
- $50,000 to $60,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The Regional Piercing Excellence Trainer will travel to stores, work side by side with teams, and directly impact performance. Most importantly, you’ll inspire confidence - both in the customers who choose Claire’s for their piercing journey and in the team members who deliver it.
This role is about building capability, driving conversion, and ensuring piercing becomes a standout differentiator for Claire’s.
This role requires 75% of daily or overnight travel
Key Responsibilities: Training & Coaching
- Deliver in-field training to store teams on piercing technique, safety, and customer experience.
- Build confidence in team members to increase piercing conversion and penetration.
- Provide hands-on coaching, feedback, and certification to new and existing team members.
Performance Impact
- Partner with District Managers and Store Leaders to drive piercing performance as a key business KPI.
- Track and analyze piercing results in your region, adjusting focus and training priorities as needed.
- Share insights, wins, and opportunities with your PET Manager to shape regional strategies.
Customer Experience & Compliance
- Ensure piercing services reflect the highest standards of safety, hygiene, and infection control.
- Manage compliance with all state and provincial regulatory requirements for piercing, including licensing, certifications, and health/safety standards.
- Model exceptional customer service that makes every piercing a memorable and comfortable experience.
- Act as a brand ambassador, promoting Claire’s as the global leader in safe and stylish piercings.
Collaboration & Influence
- Partner with Field Leaders (DMs/RDs) to ensure piercing is a business priority in every store visit.
- Support execution of national piercing initiatives, promotional campaigns, and training rollouts.
- Foster a culture of excitement and accountability for piercing across the region.
Qualifications & Experience
- Comfortable with weekly travel across the assigned region.
- Previous retail leadership or training experience required.
- Previous piercing experience required.
- Strong facilitation and coaching skills, able to train and motivate large groups.
- Passion for fashion, jewelry, and customer service.
- Results-driven with a track record of influencing sales or service KPIs.
- Detail-oriented, with a strong focus on safety, compliance, and consistency.
Your work will leave a mark - literally and figuratively - on the future of Claire’s.
More about this job
Responsibilities
Train, coach, and certify store teams in piercing technique, safety, and customer experience while helping improve piercing conversion and performance across the region. Partner with field leaders to monitor results, support regional initiatives, and ensure piercing services meet regulatory, hygiene, and customer-service standards.
Requirements
Previous retail leadership or training experience and previous piercing experience are required. Candidates should be comfortable with weekly regional travel and have strong coaching and facilitation skills, a results-driven approach, and a focus on safety and compliance.
Skills
- Retail Leadership
- Training
- Coaching
- Piercing Technique
- Customer Service
- Sales Conversion
- Performance Analysis
- Safety Compliance
- Infection Control
- Regulatory Compliance
- Facilitation
- Team Motivation
- Communication
- Travel
- Fashion and Jewelry Knowledge
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Education
- Management & Leadership
- Sales
- Customer Service & Support
Keywords
- Piercing
- Retail Training
- In-Field Training
- Coaching
- Certification
- Piercing Technique
- Customer Experience
- Piercing Conversion
- Sales Performance
- Key Performance Indicators
- Performance Analysis
- Safety
- Hygiene
- Infection Control
- Regulatory Compliance
- Licensing
- Health and Safety Standards
- Store Teams
- District Managers
- Regional Directors
- Promotional Campaigns
- Training Rollouts
- Fashion
- Jewelry
- Customer Service
- Regional Travel