Maintenance Coordinator

At Claridge Homes, we are dedicated to quality and craftsmanship without compromise. Established in 1986 and located in Ottawa, ON, we pride ourselves on providing a healthy, diverse, and balanced work environment. Working with a team of over 250 full-time employees, top contractors and professionals, we have grown to become Ottawa’s largest land developer with residential communities, condos, retirement communities & the Andaz hotel in our portfolio!

Our team is an invaluable part of our business, and we show it every day. We promote inclusion, balance and diversity and encourage the development of the skills and abilities of our employees supporting them in all areas of their personal and professional development.

Join our innovative, passionate and dedicated team of highly regarded professionals and help us build the future of Ottawa together.

Claridge Homes is looking for an organized, service-minded Maintenance Coordinator to keep our multi-unit residential and commercial properties running smoothly. You will be the central point of contact between our tenants, property managers, in-house service technicians and external contractors, making sure every maintenance request is scheduled, tracked and closed out on time.

This is a fast-paced, high-volume role suited to someone who thrives on juggling priorities, enjoys problem-solving and takes pride in delivering a great service experience.

Key Responsibilities

• Receive, log and prioritize maintenance requests from tenants and property managers through phone, email and the work order system.
• Create, issue and track work orders from intake to completion, ensuring accurate notes, costs and close-out details.
• Coordinate daily and weekly schedules for in-house service technicians, balancing priorities, travel time and skill sets across the portfolio.
• Request and compare quotes, issue purchase orders and verify invoices against completed work orders.
• Coordinate residential unit turnovers from move-out to move-in, working closely with property managers and the leasing team
• Conduct move-out inspections with photo documentation, build the scope of work, and schedule repairs, painting, flooring, appliances and cleaning.
• Maintain and schedule the preventative maintenance calendar for building systems, including HVAC, boilers, elevators, fire and life safety, roofing, plumbing and generators.
• Schedule regulatory and compliance inspections such as fire alarm and sprinkler testing, elevator inspections and backflow testing, and keep records audit-ready.
• Track recurring issues and recommend preventative measures.
• Prepare regular reports on open work orders, completion times, preventative maintenance status and contractor spend.
• Maintain accurate records of equipment, warranties, service contracts and vendor information.
• Communicate building notices to tenants for planned shutdowns, inspections and service interruptions.

Qualifications

• 2+ years of experience in maintenance coordination, property management or a similar role.
• Working knowledge of building systems and common maintenance trades in residential and commercial settings.
• Familiarity with the Residential Tenancies Act, particularly notice-of-entry requirements.
• Strong proficiency with Microsoft Office and experience using a work order or property management system, preferably Yardi.
• Experience coordinating both multi-residential and commercial properties.
• Valid driver’s license and access to a reliable vehicle for occasional site visits.
• Exceptional organization and time management, with the ability to manage a high volume of requests and shifting priorities.
• Clear, courteous communication with tenants, technicians and contractors, both in writing and by phone.
• Strong attention to detail and accurate record-keeping.
• A collaborative, customer-first approach.

Claridge Homes is committed to being an Equal Opportunity Employer. Please advise in advance if you require any accommodation during the application or selection process. Any information you send us will be handled professionally, respectfully and in complete confidence.

While we thank all candidates for their interest, only those selected for further consideration will be contacted.