Customer service representative jobs in Waterloo, ON and nearby

Within 25 km

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Added 29 days ago
CM
Bilingual Technical Customer Service Representative
Clarion Medical Technologies
Cambridge, ON
- Full-time
Monday-Friday day shift operations with work/life balance at the forefront
Added 1 month ago
RH
Customer Service Representative
Reliance Home Comfort
Cambridge, ON
- Full-time
By joining Reliance as a Customer Service Representative, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and…
Added 1 month ago
U
Customer Service Representative - Bilingual (French)
Uline
Cambridge, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 1 month ago
LF
Customer Service Representative (full-time hourly)
Leons Furniture Limited
Guelph, ON
- Full-time
The Customer Service Representative (Full-Time Hourly) plays a critical role in ensuring customer satisfaction by providing timely, accurate, and courteous support to clients across various…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Kitchener, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
TA
Service advisor - auto repair
Total Auto Service
Waterloo, ON
- $18 to $28 CAD / hour
- Full-time
- On-site
Added 1 month ago
DC
Customer service clerk
Davidson Contract Services
Kitchener, ON
- $22 to $25 CAD / hour
- Full-time
- On-site
Added 1 month ago
AI
Customer Service Representative – Trainee
Allen Insurance Group
Waterloo, ON
- Full-time
We are currently looking for a Personal Lines Customer Service Representative (CSR) trainee with a minimum of 3 years customer service experience in the insurance industry or a related…
Added 1 month ago
GF
Customer Service Representative (Motivator) - Kitchener Fairway Plaza
GoodLife Fitness
Kitchener, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- From $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 month ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 1 month ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Kitchener, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Kitchener, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Cambridge, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Waterloo, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Kitchener, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Guelph, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Kitchener, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Elmira, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Cambridge, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
DT
Customer Service Associate I
Dollar Tree Stores
Guelph, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 month ago
QE
Customer Service Representative
Quadro Engineering
Waterloo, ON
- Full-time
Customer Service Representatives (CSRs) are integral to maintaining strong customer relationships and delivering best-in-class customer experience. Supporting our aftermarket business, this…
Added 1 month ago
CA
Customer Service Representative (Part-Time)
Centurion Asset Management Inc.
Waterloo, ON
- Part-time
Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. │The…

Clarion Medical Technologies

Bilingual Technical Customer Service Representative

Cambridge, ON, N1T 2B8, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 5 years of customer service experience, preferably within a technical, service, healthcare, medical device, or related environment.
Posting language: English
Posted: Oct 13, 2026

Original job description

Clarion Medical Technologies, a part of Richards Group, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to deliver outstanding patient outcomes, while shaping the future of medical technology and aesthetics in Canada.

Why join Clarion:

Generous compensation package including a competitive base salary and variable compensation
Fantastic extended healthcare benefits for you and your family
Extended personal spending account to be used on health and wellness such as gym memberships
Pension plan with employer match contributions
Paid vacation time and personal days
Monday-Friday day shift operations with work/life balance at the forefront
Mentorship, professional development, and commitment to career planning
Paid education and training programs
Lunch & learns, volunteer time and a focus on supporting our community
Collaborative, open concept office
And so much more!

About the Role:

Reporting to the Bilingual Technical Customer Service Manager, the Bilingual Technical Customer Service Representative will be responsible for coordinating service repairs, maintenance activities, equipment upgrades, and customer support requests. You will serve as a key point of contact for customers, providing first-level technical support, managing service-related transactions, and working closely with technicians and internal departments to ensure timely resolution of customer issues. Success in this role requires strong organizational skills, technical aptitude, excellent communication abilities, and a commitment to delivering an exceptional customer experience.

This position is for an open vacancy.

The successful applicant will:

Respond to customer inquiries and service requests in a professional and timely manner via phone and email.
Provide first-level troubleshooting support to customers to resolve issues and minimize equipment downtime.
Prepare service quotations and convert approved quotations into service orders.
Coordinate repairs, maintenance activities, equipment upgrades, loaner units, and technician schedules.
Accurately enter and maintain customer, equipment, and service information within CRM and service systems.
Track service requests through to completion and provide customers with regular updates regarding status and resolution timelines.
Work closely with Service Technicians, Sales, Warehouse, Lab, Finance, Purchasing, and other internal teams to ensure effective resolution of customer concerns.
Verify billing information, pricing, warranties, and service order details.
Process return authorizations (RMAs), service billing, credits, and adjustments as required.
Maintain accurate records of repairs, equipment movements, quality checks, and service activities.
Participate in product and technical training to maintain knowledge of Clarion products and technologies.
Assist with developing and improving procedures, work instructions, and customer service processes.
Support continuous improvement initiatives and contribute to a collaborative team environment.
Conduct customer follow-ups and satisfaction surveys to help ensure a positive customer experience.

We are seeking a candidate with the following experience and attributes:

Minimum 5 years of customer service experience, preferably within a technical, service, healthcare, medical device, or related environment.
High school diploma required.
Experience working with CRM, ERP, or service management systems.
Strong customer service skills with a passion for building long-term customer relationships.
Excellent verbal and written communication skills.
Strong organizational abilities with exceptional attention to detail.
Proven ability to prioritize competing demands and manage multiple tasks in a fast-paced environment.
Effective problem-solving and troubleshooting skills.
Ability to work collaboratively across departments and support team objectives.
Positive, proactive, and customer-oriented mindset.
Proficiency with Microsoft Office applications.
Bilingualism in English and French is considered a strong asset.

Clarion Medical Technologies is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The representative will coordinate service repairs, maintenance, and equipment upgrades while providing first-level technical support to customers. They will also manage service-related transactions and collaborate with internal teams to ensure timely resolution of customer issues.

Requirements

Candidates must have a minimum of 5 years of customer service experience, preferably in a technical or medical device environment. A high school diploma is required, along with proficiency in CRM or ERP systems and strong communication skills.

Skills

Customer service
Technical support
Troubleshooting
CRM systems
ERP systems
Service management
Communication
Organizational skills
Microsoft Office
Bilingualism
Problem-solving
Attention to detail
Relationship building
Service coordination
Billing
Warranty management

Benefits

Competitive base salary
Variable compensation
Extended healthcare benefits
Personal spending account
Pension plan with employer match
Paid vacation time
Personal days
Paid education and training programs

Visa sponsorship

Not detected in the job text

Keywords

Medical devices
Laser technologies
Diagnostic tools
Imaging systems
CRM
ERP
Service management
Technical support
Customer service
RMA
Billing
Warranty
Troubleshooting
Healthcare
Microsoft Office
Bilingual
Service coordination
Continuous improvement
Quality checks
Equipment maintenance

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Customer service representative jobs in Waterloo, ON and nearby