Jobs in Canada

22 jobs

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Added 2 days ago
Junior QA Analyst
MatchBox Consulting Group
Burnaby, BC
Contract
MatchBox Consulting's Burnaby-based client is seeking a Junior Functional QA Analyst to join their project team on an 6-month contract. This is an excellent opportunity for an early-career…
Added 2 days ago
Business Analyst - TPRM/Procurement
BeachHead
Toronto, ON
$61.59 to $73.91 CAD / hour
Contract
Are you a seasoned Business Analyst looking for a long-term contract opportunity? Apply Now!
Added 20 days ago
Senior Business Analyst
Joblinxsapp
Toronto, ON
Full-time
Contract Duration: September 15, 2026 – March 31, 2027
Added 17 days ago
Salesforce (FSC) QA Analyst
Pacer Group
Toronto, ON
$45 to $48 CAD / hour
Contract
Hands-on expertise in QA Automation using Selenium with Java/JavaScript.
Added 17 days ago
VP, Algo and E-Trading QA and Controls Testing Manager
BMO Capital Markets
Toronto, ON
Contract
The Senior QA Analyst is responsible for testing and validating electronic trading platforms, algorithmic trading solutions, and related controls.
Added 18 days ago
Analyst, IT Operations & M3 Support - Ontario Hybrid - 14 Month Contract
Circular Materials
Toronto, ON
Circular Materials is seeking hands-on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal, rugged mobile devices, and broader IT Operations activities.
Added 19 days ago
Analyst, IT Operations and M3 Support - BC Hybrid - 14 Month Contract
Circular Materials
Toronto, ON
Circular Materials is seeking hands-on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal, rugged mobile devices, and broader IT Operations activities.
Added 19 days ago
Director, Quality Assurance
CATALIS
Edmonton, AB
Full-time
Beyond organizational transformation, this leader will leverage emerging technologies - particularly AI and intelligent automation - to fundamentally reimagine how QA delivers value. The…
Added 11 days ago
Senior Programmer Analyst
Medavie
Moncton, NB · NB · NL · NS · ON · PE · MBC NB Head Office Moncton
Full-time
The Senior Programmer Analyst is responsible for the operational management, support, and continuous improvement of enterprise quality assurance and testing platforms. This role serves as a…
Added 18 days ago
VP, Algo and E-Trading QA and Controls Testing Manager
BMO
Toronto, ON · FCP
The Senior QA Analyst is responsible for testing and validating electronic trading platforms, algorithmic trading solutions, and related controls.
Added 24 days ago
Director of Product - Montreal
Small Door Veterinary
Remote, Canada
$130,000 to $150,000 CAD / year
Full-time · Remote
…member-experience leadership: internal PMS tooling, AI-assisted workflow automation, intake and auditing systems - including judgment calls on medically sensitive…
Added 1 month ago
Technical Support Analyst (Enterprise)
Clariti
Vancouver, BC
$70,000 to $95,000 CAD / year
Full-time
As a Technical Support Analyst, you are a core part of the team that keeps Clariti's customers running. You're a solution-oriented problem-solver who takes real ownership over the cases you…
Added 26 days ago
Platform Engineer, Support - 9 Month Contract
Woodbine Entertainment
Toronto, ON · Woodbine HQ
Full-time
Reason for vacancy: This is a 9 month contract position covering a maternity leave.
Added 1 month ago
User Access Management Analyst (12-month contract)
goeasy Ltd.
Mississauga, ON
Contract
As an User Access Management Analyst (12-month contract), you will be hands-on for the daily User Access Management (UAM) operational activities, including the timely on-boarding,…
Added 1 month ago
QA Analyst (9 months)
Publicis Groupe Holdings B.V
Toronto, ON
$65,000 to $85,000 CAD / year
Temporary
A Toronto-based organization is seeking a QA Analyst (9 months) for an innovative new AI initiative.
Added 1 month ago
Software QA Analyst -Automation Specialist
Armstrong Fluid Technology
Toronto, ON
Full-time
We are looking for a talented and forward-thinking QA Automation Engineer to join our engineering team. In this role, you will be responsible for designing, developing, and executing robust…
Added 9 days ago
Senior Business Analyst – Healthcare
Bevertec
Toronto, ON
Contract
Job Title: Senior Business Analyst – Healthcare
Added 2 months ago
Intermediate/Senior Business Analyst( P&C Insurance, 1yr contract, 95% Remote)
Go2STAFFING
Toronto, Ontario
Contract
Intermediate/Senior Business Analyst(P&C Insurance, 1yr contract, 95% Remote)
Added 9 days ago
Quality Assurance Analyst
SE Health
Markham, ON
Contract
As a Quality Assurance Analyst, you will participate in the planning, preparation, and execution of testing for in-house applications, integrations, and vendor/SaaS solutions. The role will…
Added 9 days ago
Quality Assurance Analyst
SE Health
Markham, ON
Contract
As a Quality Assurance Analyst, you will participate in the planning, preparation, and execution of testing for in-house applications, integrations, and vendor/SaaS solutions. The role will…
Added 9 days ago
Product Owner – Accounting (1-Year Contract) | Responsable Produit – Comptabilité (Contrat d'un an)
Jesta I.S.
Montreal, QC
Full-time
We are seeking a Product Owner – Accounting to join our Product Team in Montreal, QC. This is a one-year contract position to provide maternity leave coverage.
Added 1 month ago
AI Tester / AI QA Analyst
MCI Careers
Canada
Other
We are seeking an AI Tester / AI QA Analyst to ensure the quality, reliability, and effectiveness of AI-powered products, machine learning models, and Generative AI applications. This role…

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Clariti

Technical Support Analyst (Enterprise)

Vancouver, BC, Canada

Pay: $70,000 to $95,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Aug 14, 2026

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Original job description

How will you help us make an impact? 👩‍💻👨‍💻 As a Technical Support Analyst, you are a core part of the team that keeps Clariti's customers running. You're a solution-oriented problem-solver who takes real ownership over the cases you carry - investigating thoroughly, communicating clearly, and following through without being asked twice. You know when to dig in independently and when to escalate, and you bring a level of care that makes every customer interaction better than the one before it. Reporting to the Senior Manager, Customer Support, you serve as a primary point of reception for technical issues across Clariti's customer and partner base. You'll contribute to the team's knowledge base, support cross-functional collaboration, and grow your technical depth in a high-accountability environment where your work directly shapes the customer experience. Clariti is a Salesforce-native platform used by municipal governments to run permitting, licensing, land management, and financials. When something breaks for a city, our Support team is the first and last line of defense and because our product is built on Salesforce, that means troubleshooting both our proprietary application logic and the platform underneath it. If you can look at a case and work out whether the problem is in our code, in the customer's configuration, or in the platform itself this is your role. As a Technical Support Analyst at Clariti, you’ll get to: Case Resolution and Ownership Manage a queue of active support cases from intake to close. Investigate issues thoroughly, apply known troubleshooting patterns, and escalate with full context when a case exceeds your scope. Follow Technical Support SOPs and keep your cases moving without requiring repeated follow-up. Customer Communication Translate technical findings into plain language that customers at any level of sophistication can act on. Set accurate expectations, communicate proactively when issues take time to resolve, and maintain a tone that keeps customers confident throughout the process. Issue Resolution Troubleshoot and resolve technical issues related to Clariti's SaaS products, applying your knowledge of cloud infrastructure, APIs, and system configuration. Know when a problem is within your scope and when it needs to go higher - and make that call with context, not just a hand-off. Documentation Record troubleshooting steps, findings, and resolutions accurately in the CRM. Your documentation should be thorough enough that a peer can pick up where you left off without needing to ask. Knowledge Base Contributions Contribute to knowledge base articles, best practice guides, and team runbooks when you identify patterns or gaps. Foster a culture of continuous learning that improves self-service outcomes for customers. Adoption Support Contribution Assist Senior Analysts with Adoption Support tasks for premium customers - including validating configuration changes, preparing audit documentation, and learning the scope and change-management practices that govern this work. Cross-Functional Collaboration Work closely with Product, Development, QA, and Professional Services to escalate issues, surface trends, and advocate for customer needs. Bring clear reproduction cases and specific context - not just a problem, but what you already know about it. Continuous Learning Stay current on product features, enhancements, and industry developments. Use AI tools to enhance your support workflows - surfacing solutions faster, drafting documentation, and identifying patterns in recurring issues. What do you bring to the team? Salesforce platform troubleshooting 2+ years, hands-on. You've worked inside a Salesforce org as an admin, support engineer, or ISV/AppExchange product specialist. Specifically, you're comfortable: Navigating the nuances of Salesforce Object configurations, including record types, relationships, and custom setups Monitoring system and debug logs to pinpoint the exact sequence of execution Debugging Flow and workflow automations to isolate specific failure points and root causes Validating user access across the security model, from permission sets to role hierarchies and sharing rules Diagnosing page layout visibility, field-level security constraints, and validation rule logic conflicts Diagnostic Precision. You'll parse ambiguity to determine if a failure originates in Clariti's code, a customer's specific configuration, or the underlying Salesforce platform. You provide proof through system logs and SOQL queries rather than relying on guesswork. End-to-End Case Management. You take full ownership of your queue, driving issues from initial intake to final resolution. By adhering to Support SOPs and documenting every investigative step within the CRM, you ensure a seamless hand-off or pick-up for any teammate. Stakeholder Communication. You translate complex technical findings into clear, actionable language for customers. By setting accurate expectations and maintaining a professional tone, you keep our users confident throughout the troubleshooting lifecycle. Evidence-Based Escalation. You discern exactly when an issue requires specialized Engineering or Product resources. Your hand-offs are comprehensive, including documented reproduction steps and a clear summary of what has already been ruled out. Knowledge Contribution. You proactively scale the team's impact by authoring runbooks and knowledge base articles. Every resolved case is an opportunity to improve future resolution times for the entire support organization. Adoption Support. You'll assist Senior Analysts with configuration audits and change-management tasks for our Premium tier customers, growing your technical depth and understanding of enterprise-level service delivery. AI-Driven Efficiency. You utilize AI tools to accelerate resolution paths and identify emerging queue trends, ensuring all outputs are technically validated before they reach a customer. Bonus Points 🎉 Background working for an AppExchange partner or Salesforce ISV providing support for native applications Credentials such as Salesforce Certified Administrator or Platform App Builder History of assisting civic technology, public sector, or municipal government entities Technical literacy in Lightning Web Components or Apex code - specifically for diagnostic purposes Familiarity with the SDLC, Jira, and structured defect intake processes Proven track record of authoring team runbooks and internal support documentation Understanding of deployment mechanics, including the use of change sets and sandbox environments Experience interfacing with implementation partners or third-party service providers What’s in it for you?🫵 We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy!* 💰 The base salary range for this role is expected to be between $70,000 - $95,000 CAD based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰 If you have questions about compensation as we move through the process, we’re happy to discuss further. *Benefits depend on employment type (full-time, part-time, contract, etc).

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More about this job

Responsibilities

Manage and resolve technical support cases for a Salesforce-native platform used by municipal governments. Collaborate with cross-functional teams to escalate issues and contribute to the internal knowledge base and runbooks.

Requirements

Requires 2+ years of hands-on experience with Salesforce platform troubleshooting, including object configurations and debug logs. Candidates must possess strong diagnostic precision and the ability to translate complex technical findings for customers.

Skills

Salesforce Troubleshooting
Case Management
Technical Support
SOQL
Salesforce Administration
API Troubleshooting
Customer Communication
Knowledge Base Authoring
Root Cause Analysis
SaaS Support
Cloud Infrastructure
Change Management
Technical Documentation
Cross-functional Collaboration
AI Tool Utilization
System Debugging

Benefits

Paid time off
Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
AppExchange
SaaS
SOQL
Apex
Lightning Web Components
CRM
Jira
SDLC
Salesforce Certified Administrator
Platform App Builder
API
Cloud Infrastructure
Municipal Government
Civic Technology
Public Sector
Debug Logs
Flow
Workflow Automation
Permission Sets
Role Hierarchies
Sharing Rules
Validation Rules
Change Sets
Sandbox
Technical Support
Enterprise Support
Knowledge Base
Runbooks

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