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Added 5 mins ago
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Technical Systems Analyst :: Fulltime :: Toronto, ON
AceStack
Toronto, ON
- Full-time
Job Title: Technical Systems Analyst – (Canadian Wealth & Asset Management)
Added 5 mins ago
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Biotech Analyst - Level 2 - Bioseparations
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Mississauga, ON
- $30 to $32 CAD / hour
- Full-time
Record findings in standardized format, keeping all records and analyst notebook in good order.
Added 20 mins ago
IF
Accounting Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As an Accounting Analyst, you will take on a diverse role combining accounting governance and application management. Your key responsibilities will include:
Added 20 mins ago
R
Associate Portfolio Manager
RBC
AB
- Full-time
…business owners. We provide clients with discretionary investment management and privileged access to the expertise of our RBC Wealth Management Services team which includes highly…
Added 36 mins ago
FM
Marketing Analyst Intern - Parts & Service and Customer Experience
Ford Motor Company
Oakville, ON
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Automotive work and previous work experience considered an asset.
Added 36 mins ago
MI
Business Analyst
Maarut Inc
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…collaboration with the PO and project manager, not to project management. Political acumen and the ability to reconcile multiple stakeholders weigh in…
Added 1 hour ago
Senior Analyst - Treasury
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Daily cash management (backup coverage): Provide backup coverage for daily cash position and liquidity reporting while the primary analyst is on vacation, preparing and reviewing reports…
Added 1 hour ago
IG
Financial Analyst
Infotree Global Solutions
Montreal, QC
- Contract
Canadian Securities Course (CSC) is considered an asset
Added 1 hour ago
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Gestionnaire, finances de la chaîne d’approvisionnement et revenues
Turning Point Brands Canada
Laval, QC
- Full-time
Added 1 hour ago
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Project Controller
Swoon
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Support governance, compliance, audit, and risk management activities, including tracking approvals, sign-offs, and outstanding actions.
Added 1 hour ago
A
Senior Business Analyst
Allshores
Halifax, NS
- Full-time
Allshores is seeking a Senior Business Analyst to play a pivotal role as a trusted partner to business leaders, technology teams, and external vendors. In this role, you will help drive…
Added 1 hour ago
GZ
Data Analyst
Gestion Zagora
Westmount, QC
- Full-time
…The Data Strategy & Innovation team partners with Finance, Asset Management, Operations, Accounting, and Leasing to replace manual reporting with automated, verified numbers. You report…
Added 1 hour ago
Fuel Accounting Analyst
Circle K
Laval, QC
Reporting to the Fuel Accounting Supervisor, the Analyst is responsible for processing, reviewing, and analyzing financial data related to fuel sales and purchases. The Analyst ensures the…
Added 1 hour ago
GE
Data Analyst - WFM
Global Excel Management
Sherbrooke, QC
- Other
As a Data Analyst - Workforce Management, you will work closely with business leaders to analyze workforce and operational data, identify trends, and develop impactful reporting solutions.…
Added 2 hours ago
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Financial Analyst
Hays
Belleville, ON
- $80,000 to $103,000 CAD / year
- Full-time
As the organization continues to grow, they are seeking a Financial Analyst to join their team and play a key role in supporting both financial performance and operational decision-making.
Added 2 hours ago
M
Business Intelligence Analyst
Manulife
Waterloo, ON
- Full-time
The Business Intelligence Analyst will support operational reporting, and visualization needs that enable productivity and workforce management insights. This role focuses on building…
Added 6 hours ago
W
Business Intelligence Analyst
Wiraa
Canada
- Full-time
Additional responsibilities include planning, developing, and approving operational policies and quality management systems for revenue assurance, monitoring daily performance metrics,…
Added 7 hours ago
CU
Cybersecurity Analyst
Capilano University
North Vancouver, BC
- Full-time
Reporting to the Manager, Centralised Security Services, (DTS) the cybersecurity analyst will perform technical work in support of the university cybersecurity operations and strategy. An…
Added 10 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 10 hours ago
Analyst, Total Rewards - Maternity Leave Replacement
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Compensation Analyst supports the development, implementation, and administration of the company’s total rewards programs. In this role, you will help ensure our compensation offering…
Added 10 hours ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 10 hours ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 13 hours ago
PG
Financial Controller
Pangeo Group
Vaughan, ON
- $100,000 to $135,000 CAD / year
- Full-time
5+ years in accounting or finance, including a controller or senior analyst role in manufacturing. New-plant finance set-up a strong asset.
Added 13 hours ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
We’re looking for a Senior Analyst, Customer Analytics to be part of our Analytics team on a 12-month contract.
Added 13 hours ago
RD
ServiceNow Business Analyst
Randstad Digital
Toronto, ON
- Contract

Clarity (formerly Hiive)

Analyst, Account Services

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In This Role, Your Responsibilities Will Include

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Account Services initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, Automated Tools, And Applicant Privacy Notice

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Apply About employer

More about this job

Responsibilities

Maintain efficient, compliant, and timely customer onboarding while providing product guidance and technical support by email. Improve onboarding workflows and documentation, develop self-service resources and lifecycle education, and share customer feedback with Product and Sales & Trading.

Requirements

Candidates should have 2–3 years of experience in a customer-facing or operational role, ideally in SaaS or financial technology, along with strong technical aptitude and communication skills. The role also calls for a proactive, customer-focused, detail-oriented approach; obtaining the SIE and Series 7 licenses shortly after joining is required.

Skills

Customer Support
Customer Onboarding
Email Support
Technical Support
Process Improvement
Operational Efficiency
Knowledge Base Management
Documentation
Customer Feedback
Lifecycle Communications
Technical Aptitude
Communication
Collaboration
Problem Solving
Attention to Detail
Customer Focus

Benefits

Employee Stock Options
Employer-Paid Health and Dental Insurance
Health and Personal Spending Account
Commuter Benefit
Catered Meals
Onsite Gym
Team-Building Events
Growth Opportunities
Immigration and Relocation Support

Visa sponsorship

Detected

Keywords

Financial Technology
SaaS
Customer Service
Account Services
Customer Onboarding
Secondary Transactions
Pre-IPO Companies
Venture-Backed Companies
Email Support
Product Guidance
Technical Support
Operational Processes
Compliance
Workflow Improvement
Process Documentation
Knowledge Base
Self-Service Experience
Customer Feedback
Product Collaboration
Sales and Trading
Lifecycle Emails
Customer Education
Educational Videos
SIE License
Series 7 License

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