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Added 1 hour ago
NB
Senior Credit Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as Senior Credit Analyst in the Equipment Financing team at National Bank means acting as a credit specialist who supports sound and informed decisions for complex financing needs.…
Added 1 hour ago
NB
Senior Analyst Middle Office
National Bank of Canada
Montreal, QC
- Full-time
As a Senior Analyst in Middle Office in Capital Markets and Treasury Risk Management team at National Bank, you’ll be a specialist in Market Risk. With your rigor, resourcefulness, and…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 4 hours ago
LH
Product Manager, Referral Management
Lifemark Health Group
Brampton, ON · Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
…Product Manager, Referral Management, and the Business Systems Analyst supporting this area, partnering closely with both on requirements gathering, and execution to translate the broader…
Added 4 hours ago
LH
Senior Information Security Analyst
Lifemark Health Group
Brampton, ON · Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lifemark Health Group is seeking a Senior Information Security Analyst for a permanent, full-time role on our Security Team. In this position, you will monitor and respond to security…
Added 4 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 4 hours ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA010)
Potenco
Canada
- Full-time
Procurement & Supply Chain Analyst / Supply Chain Data Analyst
Added 4 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 5 hours ago
V
Analyste d'hiver, investissements (2027) / Winter Analyst, Investments (2027)
Valstone
Montreal, QC
- Internship
Currently enrolled in a bachelor’s or master’s program, or a recent graduate, in Finance, Business, Economics or a related field
Added 5 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 5 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 5 hours ago
S
Laboratory Information System Analyst - Laboratory Information Services - Temporary Full-Time 2026-18987 (2026-18987)
Sunnybrook
Toronto, ON
- Full-time
Supports projects to implement the objectives of the Precision Diagnostics and Therapeutics Program
Added 10 hours ago
NE
Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Currently enrolled in a university or college program in Business Analytics, Computer Science, Data Science, Engineering, Mathematics, Finance, Economics, or a related field.
Added 10 hours ago
NB
Student Intern
National Bank of Canada
Richmond Hill, ON
- Full-time
As an Analyst (Intern) in the Credit Risk Analytics team at National Bank, you will develop valuable risk management skills by working on credit risk modeling and risk reporting in areas…
Added 10 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 11 hours ago
C
Process Engineering Analyst, Continuous Improvement & Data Insights Co-op (12 to 16 month Term)
CIBC
Toronto, ON
- Full-time
As a Process Engineering Analyst, Continuous Improvement and Data Insights Co-op for the Complaints Management Program (CMP), you will support the CMP’s mandate by helping to optimize the…
Added 12 hours ago
FC
Senior Analyst, Treasury Settlement
FirstOntario Credit Union
Hamilton, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)
Added 13 hours ago
GO
Fiscal Analyst / Auditor
Government of PEI
Charlottetown, PE
- Full-time
Must have a professional accounting designation or chartered financial analyst designation;
Added 13 hours ago
TM
Shelter Supervisor - Evening
The Mustard SEED Society
Edmonton, AB
- Full-time
Coordinate with the Health and Safety Analyst to uphold and promote The Mustard Seed's Health and Safety policies
Added 14 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 15 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 15 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 16 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.

Clarity (formerly Hiive)

Analyst, Account Services

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In This Role, Your Responsibilities Will Include

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Account Services initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, Automated Tools, And Applicant Privacy Notice

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Apply About employer

More about this job

Responsibilities

Maintain efficient, compliant, and timely customer onboarding while providing product guidance and technical support by email. Improve onboarding workflows and documentation, develop self-service resources and lifecycle education, and share customer feedback with Product and Sales & Trading.

Requirements

Candidates should have 2–3 years of experience in a customer-facing or operational role, ideally in SaaS or financial technology, along with strong technical aptitude and communication skills. The role also calls for a proactive, customer-focused, detail-oriented approach; obtaining the SIE and Series 7 licenses shortly after joining is required.

Skills

Customer Support
Customer Onboarding
Email Support
Technical Support
Process Improvement
Operational Efficiency
Knowledge Base Management
Documentation
Customer Feedback
Lifecycle Communications
Technical Aptitude
Communication
Collaboration
Problem Solving
Attention to Detail
Customer Focus

Benefits

Employee Stock Options
Employer-Paid Health and Dental Insurance
Health and Personal Spending Account
Commuter Benefit
Catered Meals
Onsite Gym
Team-Building Events
Growth Opportunities
Immigration and Relocation Support

Visa sponsorship

Detected

Keywords

Financial Technology
SaaS
Customer Service
Account Services
Customer Onboarding
Secondary Transactions
Pre-IPO Companies
Venture-Backed Companies
Email Support
Product Guidance
Technical Support
Operational Processes
Compliance
Workflow Improvement
Process Documentation
Knowledge Base
Self-Service Experience
Customer Feedback
Product Collaboration
Sales and Trading
Lifecycle Emails
Customer Education
Educational Videos
SIE License
Series 7 License

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