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Added 1 min ago
Business Systems Analyst, Systems & Data Transformation
Munich Re
Toronto, ON
The successful candidate will possess strong Business Systems Analyst experience within the Canadian insurance industry, with the ability to bridge business needs and technology delivery…
Added 31 mins ago
H
Software Business Development Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The people you'll talk to are business leaders - in product, operations, customer, marketing or IT - at mid-to-large companies. They own an outcome and a budget, and they need software…
Added 31 mins ago
SE
Business Analyst - Program Support (Co-op)
S&C Electric Company
Toronto, ON · Etobicoke, ON
- Full-time
…student, you will work on meaningful projects that support our operations and give you hands-on experience in a dynamic, safety-focused…
Added 31 mins ago
E
Analyst, System Testing
EPCOR
AB · Edmonton, Alberta
- Full-time
The Analyst, System Testing supports the testing and continuous improvement of systems used for tariff and load settlement operations. This role is responsible for ensuring the quality,…
Added 43 mins ago
C
Project Planning and Control Analyst-EN
CAE
Montreal, QC
- Full-time
…simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more…
Added 43 mins ago
SJ
Sr GRC Analyst
So Jobs
Mississauga, ON
- $99,100 to $132,100 CAD / year
- Full-time
…governance excellence, and enabling secure, scalable business operations in a highly regulated environment? We are seeking a SOX Compliance Manager / Senior Compliance Analyst - Technology…
Added 59 mins ago
AC
Senior System Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
…IT leadership, global teams, auditors, vendors, and regional operations, the Senior System Architect translates business and compliance requirements into secure, scalable, supportable,…
Added 1 hour ago
JI
Service Desk Analyst
J.D. Irving, Limited
Fredericton, NB
- Full-time
As a Service Desk Analyst with JDI IT, you will be the first point of contact for employees across the J.D. Irving group of companies seeking technical assistance. You will respond to…
Added 1 hour ago
TI
Risk Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a Risk Analyst II
Added 1 hour ago
RM
Analyst Technology
Regional Municipality of Peel
Brampton, ON
- Other
…high-quality service through skilled professionals, efficient operations, and cutting-edge…
Added 2 hours ago
GF
Data Analyst
Greenstone Financial Services Canada
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking a hands-on and business-focused Data Analyst to support data-driven decision-making across our Life Insurance operations.
Added 2 hours ago
TS
Software Developer / Analyst
Tangam Systems
Waterloo, ON
- Full-time
Added 2 hours ago
WT
Senior Analyst, Investment Research
Wealthsimple Technologies
Remote, Canada
- $123,200 to $154,000 CAD / year
- Full-time
- Remote
Collaborate closely with internal trading desks, investment operations, and product teams to streamline trade execution workflows and enhance portfolio tracking capabilities.
Added 3 hours ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
The Senior Business Analyst serves as a trusted advisor and senior subject matter expert supporting a portfolio of specialized clinical applications used across Saskatchewan's surgical and…
Added 3 hours ago
O
Senior Business Analyst
OSBIE
Guelph, ON
- Full-time
Reporting to the Head of IT and Security, the Senior Business Analyst helps OSBIE improve how it serves members and internal teams by translating business needs into effective technology,…
Added 5 hours ago
T
Senior Business Information Management Analyst (HR Data Management)
TD
Toronto, ON · Montreal, QC
- Full-time
HR is modernizing how it manages and uses data across operations, reporting, analytics and approved AI use cases. The Senior Business Information Management Analyst combines HR business…
Added 7 hours ago
SP
Analyst/Sr. Analyst, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
Job Experience: 3-5+ years of experience in operations, data analysis, strategy & operations, consulting, or a related field
Added 7 hours ago
RB
Senior Cyber Security Network Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Network Security Analyst will support leadership and utilize organizational change management practices, including operational processes and tools to support business-as-usual…
Added 7 hours ago
AI
Financial Analyst, Intern
Allianz Insurance
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 10 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
The D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages…
Added 11 hours ago
AP
Financial Analyst, Intern
Allianz Partners
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 12 hours ago
GD
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
…surveillance assets, battle management systems that enable streamlined operations, and information management systems that process large amounts and types of data. The HQ SE team plays a…
Added 13 hours ago
GC
January 2027 Business Analyst Co-op (Pension)New
Glencore Canada
Sparwood, BC
- $4,117 to $5,192 CAD / month
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 15 hours ago
BC
Business Intelligence Analyst – Finance, Corporate Solutions
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
A collaborative culture among various departments and with our operations clients
Added 15 hours ago
W
Cost Analyst II
Worley
Calgary, AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…

Clarity (formerly Hiive)

Analyst, Customer Operations

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In This Role, Your Responsibilities Will Include

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, Automated Tools, And Applicant Privacy Notice

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Apply About employer

More about this job

Responsibilities

Maintain efficient, compliant, and timely customer onboarding processes while providing product guidance and technical support by email. Improve workflows and documentation, develop self-service and onboarding resources, and share customer feedback with Product and Sales & Trading teams.

Requirements

Candidates should have 2–3 years of experience in a customer-facing or operational role, ideally in SaaS or financial technology, along with strong technical aptitude and customer-first communication skills. The role also calls for initiative, attention to detail, collaboration, and obtaining SIE and Series 7 licenses shortly after joining.

Skills

Customer Support
Customer Onboarding
Operational Process Improvement
Technical Support
Written Communication
Customer Knowledge Base Management
Lifecycle Communications
Documentation
Technical Aptitude
Problem Solving
Attention to Detail
Cross-Functional Collaboration
Customer Advocacy
SaaS
Financial Technology
SIE and Series 7 Licensing

Benefits

Employee Stock Options
Employer-Paid Health and Dental Insurance
Health and Personal Spending Account
Dedicated Office Desk
Healthy Snacks and Drinks
Onsite Gym
Rooftop Amenities
Commuter Benefit
Catered Lunches
Team Events and Retreats
Growth Opportunities
Visa Sponsorship and Relocation Support

Visa sponsorship

Detected

Keywords

Customer Operations
Customer Onboarding
User Support
Technical Support
Operational Processes
Process Improvement
Workflow Efficiency
Compliance
Customer Knowledge Base
Self-Service Experience
Lifecycle Emails
Customer Education
Product Guidance
Customer Feedback
SaaS
Financial Technology
Secondary Transactions
Pre-IPO Companies
Venture-Backed Companies
SIE License
Series 7 License
Documentation
Email Campaigns
Sales and Trading

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