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Added 2 mins ago
Tax Analyst
Siemens Energy
Oakville, ON
Full-time
The Tax Analyst position is ideal for a detail-oriented and motivated Junior Tax Analyst to join our Canadian Tax team. This is an excellent opportunity for an early-career tax or…
Added 32 mins ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Information received relating to accommodation measures will be addressed confidentially.
Added 32 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 32 mins ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 1 hour ago
Logistics Pricing Analyst
Vortex Freight
Mississauga, ON
Full-time
…complete logistics program that is supported with advanced technology, proactive communication channels and exceptional customer…
Added 1 hour ago
Clinical Business Analyst – Patient Access - RQ00384
S M Software Solutions Inc
Fredericton, NB
Internship
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Added 1 hour ago
Cybersecurity Analyst - Incident Response
lululemon
Vancouver, BC
Full-time
…global operations in a secure manner and safeguard the trusted information of its guest and users. This is accomplished by understanding business risk as manifested through cybersecurity…
Added 1 hour ago
Senior Cyber Security Network Analyst
Royal Bank of Canada
Toronto, ON
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Communication, Critical Thinking, Cyber Security Management, Decision Making, Group Problem Solving, Information Security, Information Technology Security, Long Term Planning, Network…
Added 1 hour ago
Associate Director, IT Risk Analyst
Royal Bank of Canada
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…Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology (IT) Risk, Information Technology (IT) Risk Management, Information…
Added 2 hours ago
Clinical Business Analyst – Patient Access - RQ00384
S M Software Solutions Inc
Fredericton, NB
Internship
We are looking for an experienced Clinical Business Analyst – Patient Access with strong expertise in healthcare business analysis, clinical informatics, Patient Access, Registration and…
Added 2 hours ago
Senior Analyst, Legal Solutions & Technology
Electronic Arts (EA)
Vancouver, BC
Full-time
As the Senior Legal Solutions & Technology Analyst, you will manage legal-focused projects, applications, and processes. You will interact with key legal and business partners and…
Added 2 hours ago
Finance & Risk Solutions Business Analyst
BNP Paribas
Montreal, QC
Full-time
Bachelor’s degree or relevant master’s degree in business, accounting or information technology (or international equivalent).
Added 2 hours ago
Business Analyst - RFR – BA – 1070
S M Software Solutions Inc
Winnipeg, MB
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We are looking for an experienced Business Analyst with strong expertise in healthcare business analysis, clinical stakeholder engagement, workflow and business process analysis, software…
Added 2 hours ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Technology and Innovation ministry requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of IMT ministry…
Added 2 hours ago
Business Analyst - RFR – BA – 1070
S M Software Solutions Inc
Winnipeg, MB
Full-time
We are looking for an experienced Business Analyst with strong expertise in healthcare business analysis, clinical stakeholder engagement, workflow and business process analysis, software…
Added 2 hours ago
Innovation Analyst
Procom
Toronto, ON
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We are seeking an Innovation Analyst to drive practical improvements in our business processes. This role involves analyzing workflows, prototyping technology solutions, and advancing ideas…
Added 2 hours ago
QA Analyst
Bulloch Technologies
Mississauga, ON
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As a QA Analyst your day your day-to-day job responsibilities will involve:
Added 2 hours ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Technology and Innovation ministry requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of IMT ministry…
Added 2 hours ago
Manager, BI & Reporting
Apotex
Toronto, ON · North York, ON
$95,594.4 to $133,832.16 CAD / year
They will utilize best practices of Organizational Change Management to guide all rollout plans of new technology and processes. As a Manager, they should take on a leadership role within…
Added 3 hours ago
Associate Director, IT Risk Analyst
RBC
Toronto, ON
Full-time
…Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology (IT) Risk, Information Technology (IT) Risk Management, Information…
Added 3 hours ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
The Information & Communication Technology Department is currently looking for a Temporary Full-Time Helpdesk Analyst to join their team.
Added 4 hours ago
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
Full-time
Information Technology related Bachelor Degree or College Diploma or equivalent, or degree with 5 plus years of information systems experience.
Added 4 hours ago
Senior Cyber Security Network Analyst
RBC
Toronto, ON
Full-time
Communication, Critical Thinking, Cyber Security Management, Decision Making, Group Problem Solving, Information Security, Information Technology Security, Long Term Planning, Network…
Added 4 hours ago
Associate Director, IT Risk Analyst
RBC
Toronto, ON
Full-time
…Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology (IT) Risk, Information Technology (IT) Risk Management, Information…
Added 4 hours ago
Senior Business Analyst
T&T Supermarket
Richmond, BC
Full-time
Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible for the implementing of technology solutions to the business in a cost-effective way by…

Clarity (formerly Hiive)

Analyst/Senior Analyst, Customer Operations

Vancouver, BC, Canada

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 16, 2026

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Applications open in a new tab.

Original job description

Hiive is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Hiive brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada’s fastest-growing companies and backed by leading U.S. investors, Hiive is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Hiive? Check out our careers page to see how you can grow with us!

As an Analyst/Senior Analyst, Customer Operations at Hiive, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Hiive’s user support and onboarding experiences.

In This Role, Your Responsibilities Will Include

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Hiive users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Hiive’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Hiive’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Hiive Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Hiive is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, Automated Tools, And Applicant Privacy Notice

As part of our recruitment and hiring process, Hiive may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@hiive.com.

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More about this job

Responsibilities

Manage operational processes to ensure efficient and compliant user onboarding while providing direct technical support via email. Drive scalable improvements to user experience by maintaining the knowledge base and sharing customer feedback with Product and Sales teams.

Requirements

Requires 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or FinTech. Candidates must be proactive, detail-oriented, and obtain SIE and S7 licenses shortly after joining.

Skills

Customer Support
User Onboarding
Technical Support
Process Improvement
Knowledge Base Management
Cross-functional Collaboration
Technical Aptitude
Communication Skills
Detail Oriented
Customer-first Mentality

Benefits

Employee Stock Option Plan
Health Insurance
Dental Insurance
Health/Personal Spending Account
Dedicated Desk
Healthy Snacks And Drinks
Onsite Gym
Rooftop Amenity
Commuter Benefit
Catered Lunches
Friday Bar
Team Workouts
Annual Summer Party
Holiday Party
Team Retreats
Team-building Events
Hiive Women's Network Events

Visa sponsorship

Detected

Keywords

SaaS
Financial Technology
FinTech
SIE License
S7 License
User Onboarding
Customer Operations
Knowledge Base
Lifecycle Emails
Secondary Transactions
Pre-IPO
Venture-backed
Compliance
Operational Efficiency

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