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Added 3 hours ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Requires post-secondary education in a computer science program, hands on exposure to PC hardware and software support, and excellent written and verbal communications skills. Additional…
Added 3 hours ago
supply chain process analyst
CoCo Fresh Tea & Juice
Montreal, QC
Full-time
Added 3 hours ago
Senior Analyst, Nuclear Safety Analysis
Calian Group
Ottawa, ON
Full-time
As a Senior Nuclear Analyst, you will lead technical work in nuclear safety and licensing, act as a key point of contact for clients, and support project delivery from planning through…
Added 4 hours ago
Business Systems Analyst Co-op
Teck Resources Limited
Toronto, ON
$4,108 to $5,183 CAD / month
Full-time
This position reports to the Senior Business Systems Analyst within the Toronto SAP Marketing and Logistics team. The incumbent will help with the incident tracking system and change…
Added 4 hours ago
McMaster (DeGroote School of Business) Recruitment Event - September 28, 2026
TD
Hamilton, ON · Brantford, ON · Toronto, ON · Burlington, ON
Full-time
This program will include on-site coaching in one of our commercial units, as well as a structured training program before moving up to become an Analyst on a team with a Relationship…
Added 4 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 5 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 5 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 5 hours ago
Business Analyst
Hydro One Networks Inc
Toronto, ON
Assist in discussions, problem solving and issue resolution regarding ongoing work program performance
Added 5 hours ago
RESEARCH ANALYST 3
City of Toronto
Toronto, ON
The Research Analyst 3 will join the Transportation Services Policy, Data & Strategic Initiatives Section to support advancing various programs and projects. This role reports to the…
Added 8 hours ago
Sr Anlst, Procurement
Vale
Canada
Full-time
We are currently seeking an Sr Analyst, Category Procurement – Materials & Supplies to join our Procurement team in Toronto.
Added 8 hours ago
Bilingual Analyst - Special Investigations Unit (ON)
Echelon Insurance
Mississauga, ON
Full-time
Work-life harmony with access to an award-winning holistic wellness program,
Added 8 hours ago
Financial Analyst
JUMP Math
Toronto, ON
Full-time
Position Summary: The Financial Analyst (Compliance & Inventory) plays a vital hybrid role balancing non-profit governance with the commercial mechanics of a charitable social enterprise…
Added 10 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 10 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 11 hours ago
Manager, Quota and Capacity Planning
Salesforce Partner Canada
Toronto, ON
Full-time
Work with the Global PMO team to deliver key annual planning program deliverables on time and with a high degree of accuracy
Added 11 hours ago
Senior Analyst, Pipeline Programs
Salesforce Partner Canada
Toronto, ON
Full-time
Execute the quarterly hotspot program cycle end-to-end, taking a program brief and building the multi-channel play that delivers against leadership-aligned objectives (Run Rate PG, Create &…
Added 12 hours ago
Winter Intern 2027 - Corporate Platform - Financial Systems Pod
IG Wealth Management
MB · Manitoba, Canada
Internship
…Winnipeg office. Candidates must be enrolled in an undergraduate program and plan to return to school after completing the internship to be eligible to…
Added 12 hours ago
Bilingual Analyst - Special Investigations Unit (SIU)
Echelon Insurance
Westmount, QC
Full-time
Work-life harmony with access to an award-winning holistic wellness program,
Added 12 hours ago
Human Resources Coordinator - Winter 2027 Co-op
Nexus Energy
Toronto, ON
Volunteer
Currently enrolled in a Human Resources, Business Administration, Commerce, Psychology, or related post-secondary program
Added 13 hours ago
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
$83,000 to $100,000 CAD / year
Full-time
We are looking to fill an opening for a skilled and highly motivated individual to join the Finance & Treasury team as Senior Analyst, Fund Reporting.
Added 14 hours ago
Senior Analyst Financial and Estate Planning
National Bank of Canada
Montreal, QC
Full-time
A career as a senior financial planning analyst on the Financial and Estate Planning team at National Bank means acting as a specialist in financial and estate planning support. In this…
Added 14 hours ago
Senior Analyst Accountant
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Analyst in the Capital Markets Accounting – Disclosure and Financial Performance team at National Bank means acting as an accounting specialist for the disclosure of…
Added 15 hours ago
1019388 - Senior Business Analyst
Amyantek
Regina, SK
Contract
Job Title: RFS- 1019388 - Senior Business Analyst
Added 16 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…

Clarity (formerly Hiive)

Analyst/Senior Analyst, Customer Operations

Vancouver, BC, Canada

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 16, 2026

Apply About employer

Applications open in a new tab.

Original job description

Hiive is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Hiive brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada’s fastest-growing companies and backed by leading U.S. investors, Hiive is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Hiive? Check out our careers page to see how you can grow with us!

As an Analyst/Senior Analyst, Customer Operations at Hiive, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Hiive’s user support and onboarding experiences.

In This Role, Your Responsibilities Will Include

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Hiive users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Hiive’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Hiive’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Hiive Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Hiive is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, Automated Tools, And Applicant Privacy Notice

As part of our recruitment and hiring process, Hiive may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@hiive.com.

Apply About employer

More about this job

Responsibilities

Manage operational processes to ensure efficient and compliant user onboarding while providing direct technical support via email. Drive scalable improvements to user experience by maintaining the knowledge base and sharing customer feedback with Product and Sales teams.

Requirements

Requires 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or FinTech. Candidates must be proactive, detail-oriented, and obtain SIE and S7 licenses shortly after joining.

Skills

Customer Support
User Onboarding
Technical Support
Process Improvement
Knowledge Base Management
Cross-functional Collaboration
Technical Aptitude
Communication Skills
Detail Oriented
Customer-first Mentality

Benefits

Employee Stock Option Plan
Health Insurance
Dental Insurance
Health/Personal Spending Account
Dedicated Desk
Healthy Snacks And Drinks
Onsite Gym
Rooftop Amenity
Commuter Benefit
Catered Lunches
Friday Bar
Team Workouts
Annual Summer Party
Holiday Party
Team Retreats
Team-building Events
Hiive Women's Network Events

Visa sponsorship

Detected

Keywords

SaaS
Financial Technology
FinTech
SIE License
S7 License
User Onboarding
Customer Operations
Knowledge Base
Lifecycle Emails
Secondary Transactions
Pre-IPO
Venture-backed
Compliance
Operational Efficiency

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