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Added 9 mins ago
LM
Technical Analyst – Enterprise Applications
La Maison Simons
Quebec, QC · Campus Simons
- Full-time
Added 9 mins ago
O
Analyste d'affaires
Onepoint
Montreal, QC
- Full-time
Added 9 mins ago
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Analyste d'affaires
Wepoint
Montreal, QC
- Full-time
Added 9 mins ago
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Senior Full-Stack Application Developer (Kotlin-Java/React)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
…a team of 13 members that include developers, QA, business analyst, PO and functional developer. The candidate will be responsible for designing, developing, and implementing various…
Added 9 mins ago
SB
Senior Regulatory Analyst
South Bow
Calgary, AB · Manulife Place
- Full-time
South Bow is seeking a Senior Regulatory Analyst to support the regulatory process on the Prairie Connector Project. Reporting to the Manager, Regulatory, this role will support the…
Added 9 mins ago
T
Senior Analyst, Advanced Security Response Team (ASRT), Web Application Security
Thales
Vancouver, BC
- Full-time
Thales is looking for a Senior Analyst, Advanced Security Response Team (ASRT), who will work with a team which is dedicated to providing first response to security incidents and focused on…
Added 9 mins ago
FC
Environmental Analyst
Federated Co-operatives Limited
Regina, SK
- Full-time
The Health, Safety & Environment (HSE) team is hiring an Environmental Analyst on a temporary up to 20-month basis within at the Co-op Refinery Complex (CRC) in Regina, Saskatchewan.
Added 9 mins ago
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Senior Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
Work closely with Business System Analyst to translate business requirements into technical solutions.
Added 9 mins ago
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Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 23 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 23 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 23 mins ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 23 mins ago
VL
Business Analyst
VStream Labs Inc.
Toronto, ON
- $70 to $75 CAD / hour
- Contract
VStream Labs Inc. is hiring an experienced Business Analyst for a Toronto-based contract opportunity. You will lead requirements discovery, translate complex business needs into practical…
Added 23 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 23 mins ago
TT
Full Stack Java Analyst - Investment Banking
Tech Talent International
Montreal, QC
- $75,000 to $80,000 CAD / year
- Full-time
Added 23 mins ago
GS
Business Analyst
Gala Solutions
Montreal, QC
- Contract
Added 23 mins ago
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Business Analyst - Junior (Public Sector/Government exp)
Bevertec
Toronto, ON
- Contract
Job Role: Business Analyst - Junior (Public Sector/Government exp)
Added 23 mins ago
NS
2627-188 - Digital Technology Analyst (CS12) - IT Campus
Nova Scotia Community College - NSCC
Halifax, NS
- Temporary
Added 25 mins ago
DC
Senior Financial Analyst, FP&A
DATA Communications Management Corp
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
As a Senior Financial Analyst, FP&A, you’ll turn financial and operational data into clear insights that help technology-enabled business unit leaders understand performance and make…
Added 25 mins ago
Pricing and Yield Analyst
Flair Airlines Ltd.
Toronto, ON
Join the Product & Yield Management team at Flair Vacations as a Pricing and Yield Analyst. Reporting to the Senior Director, Product & Yield Management and working closely with the…
Added 25 mins ago
Data Analyst
Sapsol Technologies Inc
Longueuil, QC
2-4 years of experience in a data analyst or similar hands-on analytics role
Added 25 mins ago
Programmer Analyst Advisory
Scotiabank
Toronto, ON
Added 25 mins ago
Senior Analyst, Secondary Nostro Funding, GTB Payment Operations
Scotiabank
Toronto, ON · Scarborough, ON
Added 40 mins ago
AC
Modern Workplace and Platform Services Analyst - Endpoint Security Management
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Analyst, Endpoint Security Management, is the primary point of contact for cybersecurity inquiries affecting end-user workstations and mobile devices across Air Canada. The role…
Added 42 mins ago
AT
Financial analyst
ALSTOM Transport Canada Inc
Saint-Bruno, QC
- $105,000 to $115,000 CAD / year
- Full-time
- Hybrid

Clarity

Analyst, Account Services

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 11, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Account Services initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Apply About employer

More about this job

Responsibilities

The analyst will manage critical operational processes for user onboarding and provide direct technical support to customers via email. They will also identify workflow friction points and contribute to the development of internal knowledge base documentation.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or fintech. Strong technical aptitude, excellent communication skills, and a proactive, customer-first mindset are required.

Skills

Customer service
Operational processes
Technical support
Onboarding
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Account Services
SaaS
Fintech
Onboarding
Operational Efficiency
Technical Support
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Pre-IPO
Liquidity
Customer Experience
Workflow Optimization

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