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Added 3 mins ago
BB
System Analyst II
Bosch Building Technologies North America
Ottawa, ON
- Full-time
…clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these…
Added 3 mins ago
BC
Business Intelligence Analyst – Finance, Corporate Solutions
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
You’ll work closely with the Finance and Accounting group, business stakeholders across the organization (Sales, Project Management, HR), your team members and other IT groups, including…
Added 18 mins ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
Eaton’s PCS division, specializing in electrical services and power distribution systems, is looking for a Proposals & Quotations Analyst to join its team in Laval, QC.
Added 32 mins ago
G
Architecte en information commerciale / Business Information Architect
Genetec
Montreal, QC
- Full-time
…transmises entre les différents systèmes (CRM, ERP, marketing, opérations, etc.) afin de faciliter la création de rapports et…
Added 47 mins ago
WC
Analyst, Walmart Services - Seller Enablement
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Analyst, Walmart Services – Seller Enablement supports the growth and success of Walmart Fulfillment Services (WFS) by helping acquire, onboard, and enable sellers…
Added 1 hour ago
OB
Grow Your Practice at Odlum Brown, Your Way
Odlum Brown Limited
Victoria, BC
- Full-time
Our advisors are supported by experienced teams in wealth planning, insurance, trust, tax, portfolio management, operations, compliance, and administration, allowing them to focus on…
Added 2 hours ago
W
Analyst, Walmart Services - Seller Enablement
Walmart
Mississauga, ON
- Full-time
The Analyst, Walmart Services – Seller Enablement supports the growth and success of Walmart Fulfillment Services (WFS) by helping acquire, onboard, and enable sellers across the Walmart…
Added 2 hours ago
RP
Senior Financial Analyst, Financial Planning & Projects
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Added 3 hours ago
SAP SD Functional Analyst
Hatch
Mississauga, ON
The SAP SD Functional Analyst plays a pivotal role in delivering innovative, business-focused SAP solutions that support our global operations. In this role, you will partner closely with…
Added 3 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Corporate Lending Operations supports a broad range of functions including Loan Administration, Agency Administration, Loan Sales & Trading, Loan Documentation, CAIRO Administration, and…
Added 3 hours ago
SP
Sr. Analyst, Product and Pricing Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
Added 4 hours ago
S
Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
Added 4 hours ago
Pricing Analyst
WestJet Group
Calgary, AB
We are seeking a Pricing Analyst to join our Pricing & Revenue Management Team. This individual should exhibit a high standard of excellence, enjoy challenges, and is results-driven. The…
Added 4 hours ago
OH
Analyst, Fund Marketing and Operations
Oak Hill Financial
Toronto, ON
- Full-time
The Analyst, Fund Marketing and Operations is an intermediate level position responsible for supporting the Oak Hill leadership team and sales team with a variety of responsibilities as…
Added 5 hours ago
OH
Vice President of Investor Relations
Oak Hill Financial
Toronto, ON
- Full-time
Arrange and coordinate analyst and investors meetings to provide pertinent information to the financial community and to provide the financial community with the opportunity to meet the…
Added 5 hours ago
Transportation Analyst
EssilorLuxottica Group
Richmond, BC
Passion for operations, with the ability to manage day-to-day processes, spot bottlenecks, and implement practical improvements.
Added 6 hours ago
SI
Senior Analyst, Integrated Business Planning (IBP)
Saputo Inc.
Georgetown, ON
- Full-time
Saputo is seeking a Senior Analyst in the Integrated Business Planning (IBP) team for an existing 18 month contract opportunity within our organization. As a Senior Analyst, you will work…
Added 7 hours ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 7 hours ago
H
Business Development & Discovery Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The people you'll talk to are business leaders - in product, operations, customer, marketing or IT - at mid-to-large companies. They own an outcome and a budget, and they need software…
Added 7 hours ago
LC
Analyst Part Time Day
Loblaw Companies Limited
Ottawa, ON
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
Added 8 hours ago
IC
Analyste produits et gestion des prix/ Product Pricing Analyst
ISN Canada Group Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The successful candidate will work closely with the Purchasing, Marketing, Sales, and Digital Operations teams, as well as suppliers, to ensure effective product portfolio management and…
Added 8 hours ago
BC
Analyst, Revenue Growth Management
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
…serving major grocery chains, retail outlets and foodservice operations across…
Added 8 hours ago
M
Quality Analyst
Mativ
Renfrew, ON
- Full-time
Reporting to the Quality Manager, the Quality Analyst is involved in broad scope quality responsibilities for the site including, but not limited to, raw material specifications, control of…
Added 8 hours ago
VC
Business Analyst
Valsoft Corporation
Remote, Canada
- $80,000 to $90,000 CAD / year
- Remote
…seeking a driven and detail-oriented Intermediate Business Analyst to join its Professional Services Team, leading client engagements across TTG’s software…
Added 9 hours ago
A
Data Analytics Specialist
Article
Vancouver, BC
- $73,000 to $82,000 CAD / year
- Full-time
Data Operations connects business questions with the data needed to answer them. You'll work closely with Business Operations, Data Engineering, and teams across Article, including Sales,…

Clarity

Analyst, Customer Operations

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Apply About employer

More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will identify workflow friction points and contribute to internal documentation and knowledge base development.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or fintech. You must also possess strong technical aptitude and the ability to obtain SIE and S7 licenses shortly after joining.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
SIE license
S7 license
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
Process Improvement
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Secondary Transactions
Operational Efficiency
User Experience
Product Guidance
Data Analysis
Communication
Collaboration
Problem Solving
Customer-first
Equity
Stock Options
Health Benefits
Commuter Benefit
Vancouver HQ

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