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Added 1 hour ago
MC
Senior Business Analyst, Wealth and Brokerage Accounting (35904)
Myticas Consulting
Toronto, ON
- Contract
…Analysts to support the migration of a large-scale Canadian wealth management legacy platform to a new vendor solution. This is a hybrid role requiring onsite attendance in Toronto three…
Added 2 hours ago
Senior Visualization Professional
Capgemini
Mississauga, ON
- Facilitate requirement workshops, solution reviews, and user acceptance testing.
Added 2 hours ago
C
Analyst, Account Services
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside…
Added 2 hours ago
PC
Senior Business Systems Engineer - 1751 - 175325 - 175490
Piper Companies
ON · Durham, ON
- Full-time
Keywords: Senior Business Systems Engineer, Business Systems Analyst, ERP Engineer, ERP Administrator, NetSuite, Oracle ERP, SAP, Microsoft Dynamics, Workday, Enterprise Applications,…
Added 3 hours ago
SC
Merchandising Capability Analyst
Sport Chek
Calgary, AB
- Full-time
As a Capability Analyst, you will connect business strategy with day-to-day execution. You will work with stakeholders to understand challenges, define requirements, improve processes, and…
Added 4 hours ago
C
Analyst, Customer Operations
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative…
Added 4 hours ago
T
Sr. Business Systems Analyst - Core Platform
TD
London, ON · Toronto, ON
- Full-time
…drive forward their goals, then the Core Platform's Investment Management(IM) Business Systems Analyst team is the place for…
Added 4 hours ago
SL
Associate Director, Investment Data - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
· Experience working as a Product Owner, Business Analyst, Data Analyst, or similar role within Agile delivery environments, with responsibility for backlog management, prioritization, user…
Added 4 hours ago
SM
Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
· Experience working as a Product Owner, Business Analyst, Data Analyst, or similar role within Agile delivery environments, with responsibility for backlog management, prioritization, user…
Added 6 hours ago
XC
Senior Calypso Business Analyst
Xcelerated Consulting Group, LLC.
Montreal, QC
- Contract
…between current and target system capabilities, and supporting solution design and Calypso configuration. The analyst will collaborate closely with front office, risk, operations, and IT…
Added 6 hours ago
Senior Actuarial Analyst - Corporate Actuarial - Reserving (All Levels)
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Note: We are open to hiring at the Senior Actuarial Analyst, Actuarial Consultant or Senior Actuarial Consultant level.
Added 6 hours ago
WI
Senior Actuarial Analyst - Corporate Actuarial - Reserving (All Levels)
Wawanesa Insurance
Toronto, ON · North York, ON
- Other
Note: We are open to hiring at the Senior Actuarial Analyst, Actuarial Consultant or Senior Actuarial Consultant level.
Added 6 hours ago
ED
Customer Data Analyst - EN 055
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…deployment. Its responsibilities include customer and prospect data management, marketing analytics, campaign measurement, data quality and governance, automation, application development,…
Added 6 hours ago
T
Sr. Business Systems Analyst - Core Platform
TD
Toronto, ON
- Full-time
…drive forward their goals, then the Core Platform's Investment Management(IM) Business Systems Analyst team is the place for…
Added 7 hours ago
CI
Analyst, Business Systems
Canada Infrastructure Bank/ Banque de l'infrastructure du Canada
Toronto, ON
- Full-time
…Automate; Dataverse security roles and record-level security; Solution management and application lifecycle…
Added 7 hours ago
ED
Customer Data Analyst - EN 055
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $65,172 to $86,898 CAD / year
- Full-time
…deployment. Its responsibilities include customer and prospect data management, marketing analytics, campaign measurement, data quality and governance, automation, application development,…
Added 7 hours ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
…business clients by understanding their transaction and cash management needs with a view to architecting and delivering integrated cash flow and treasury management solutions. As the…
Added 7 hours ago
CT
Merchandising Capability Analyst
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
As a Capability Analyst, you will connect business strategy with day-to-day execution. You will work with stakeholders to understand challenges, define requirements, improve processes, and…
Added 7 hours ago
Analyst, Business Systems
Canada Infrastructure Bank
Toronto, ON
Solution management and application lifecycle management
Added 8 hours ago
A
Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
Akkodis
Toronto, ON
- Contract
Position: Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
Added 9 hours ago
MM
Quality Analyst Senior
Modine Manufacturing Company
Calgary, AB
- Full-time
At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air…
Added 9 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
EB
Lead, Business System Analyst
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Lead Business System Analyst (BSA) will facilitate the identification and documentation of detailed user stories (functional requirements), process and system flows and contribute to…
Added 9 hours ago
EB
Lead, Business System Analyst
EQ Bank
Toronto, ON
- Full-time
The Lead Business System Analyst (BSA) will facilitate the identification and documentation of detailed user stories (functional requirements), process and system flows and contribute to…
Added 9 hours ago
AS
SENIOR BUSINESS ANALYST, DATA & ANALYTICS
Alliance Search Partners
Toronto, ON
- Full-time
Looking for a Senior Business Analyst who will work closely with our project teams in GTA area to successfully deliver Application Development and System Integration projects.

Clarity

Analyst, Customer Operations

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Apply About employer

More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will identify workflow friction points and contribute to internal documentation and knowledge base development.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or fintech. You must also possess strong technical aptitude and the ability to obtain SIE and S7 licenses shortly after joining.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
SIE license
S7 license
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
Process Improvement
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Secondary Transactions
Operational Efficiency
User Experience
Product Guidance
Data Analysis
Communication
Collaboration
Problem Solving
Customer-first
Equity
Stock Options
Health Benefits
Commuter Benefit
Vancouver HQ

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