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Added 3 mins ago
Bilingual Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Participates in ongoing application maintenance support for existing client solutions.
Added 3 mins ago
UH
Junior Clerk
University Health Network
Toronto, ON
- Part-time
…clinical units and other members of the Nutrition Services team to support safe, efficient and patient-centred meal service delivery. The position may be scheduled at the UHN Reactivation…
Added 3 mins ago
UH
Communications Operator, UHN Connect
University Health Network
Toronto, ON
- Full-time
Performs 911 calls to activate outside Emergency Services as needed to support UHN teams during a Code following established policies.
Added 3 mins ago
UH
Nutrition Aide, Food Delivery
University Health Network
Toronto, ON
- Contract
…reserves the right to discontinue with the consideration of their…
Added 3 mins ago
UH
Linen Attendant
University Health Network
Toronto, ON
- Part-time
…reserves the right to discontinue with the consideration of their…
Added 3 mins ago
SD
Promotional Merchandising Allocations Specialist (12 Month Contract)
Shoppers Drug Mart
Toronto, ON
- Full-time
MOG (Mass Order Generation): Orders automatically generated for stores to support programs developed by the Category Management and Merchandising Teams in order to drive incremental sales…
Added 3 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 3 mins ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 3 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 3 mins ago
A
Shipper Receiver
Arrow
Cambridge, ON
- Full-time
…equipment, and stock to and from establishments. You will provide support to ensure that shipping and receiving commitments are…
Added 3 mins ago
A
Technical Account Manager
Arrow
Stratford, ON · Woodstock, ON
- Full-time
Hand off won jobs cleanly to Customer Support and Operations with complete documentation: customer PO, accepted quotation, drawings, special requirements, and any commercial commitments.
Added 3 mins ago
GM
Facility Area Manager (FAM)
General Motors
Oshawa, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 3 mins ago
BR
Director, Property Management
BGO Real Estate
AB · Calgary, AB
- Full-time
Application Deadline: we will be accepting applicants for this role until October 25, 2026.
Added 3 mins ago
EG
Highway Design Lead
Egis Group
Toronto, ON
- $120,000 to $160,000 CAD / year
- Full-time
Providing mentorship, technical guidance, support, and oversight to other engineers and technical staff working on your projects.
Added 3 mins ago
EG
Water Resources Engineer
Egis Group
Toronto, ON
- $85,000 to $115,000 CAD / year
- Full-time
…development or municipal servicing projects is essential to support end-to-end project…
Added 3 mins ago
EG
Civil Engineering Technologist
Egis Group
Edmonton, AB
- $65,000 to $85,000 CAD / year
- Full-time
In this role, you will prepare engineering and construction drawings, develop AutoCAD Civil 3D models, and support multidisciplinary project teams across road design, grading and drainage,…
Added 3 mins ago
EG
Project Manager - Land Development (Toronto or Cambridge)
Egis Group
Toronto, ON
- $90,000 to $115,000 CAD / year
- Full-time
…Development. We boast a seasoned multi-disciplinary crew ready to support your land development endeavor. To guarantee seamless project delivery, we provide an all-encompassing approach and…
Added 3 mins ago
EG
Vice President, Municipal Engineering
Egis Group
Toronto, ON
- Full-time
Lead and support teams in Ottawa and the GTA, ensuring alignment, performance, and collaboration.
Added 3 mins ago
EG
Intermediate Civil Engineer - Major Projects (Toronto)
Egis Group
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
Our team is seeing an Intermediate Civil Engineer to support our Major Projects. To guarantee seamless project delivery, we provide an all-encompassing approach and a comprehensive array of…
Added 3 mins ago
EG
Senior Water Resources Engineer, Land Development
Egis Group
Toronto, ON
- $105,000 to $130,000 CAD / year
- Full-time
…projects. The role collaborates with multidisciplinary teams to support the successful delivery of projects across the…
Added 3 mins ago
EG
Requirements Management Lead
Egis Group
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
Support the Safety and RAMS teams in tracing safety and performance requirements through the Safety Case and certification process.
Added 3 mins ago
EG
Senior Program Manager, Aviation
Egis Group
Toronto, ON
- Full-time
Support implementation of the design execution plan and monitor adherence across all packages and phases of delivery.
Added 3 mins ago
EG
Project Manager, Senior Civil Engineer - Land Development
Egis Group
Ottawa, ON
- $115,000 to $140,000 CAD / year
- Full-time
We boast a seasoned multi-disciplinary crew ready to support your land development endeavor. To guarantee seamless project delivery, we provide an all-encompassing approach and a…
Added 3 mins ago
EG
Project Controls Lead
Egis Group
Hamilton, ON
- $130,000 to $150,000 CAD / year
- Full-time
Coordinate with commercial/contract administration to support substantiation, notices, and claims readiness by maintaining defensible records, narratives, and audit trails tied to controls…
Added 3 mins ago
EG
Senior Civil Engineer - Land Development
Egis Group
Markham, ON
- $130,000 to $160,000 CAD / year
- Full-time
…Engineer. We boast a seasoned multi-disciplinary crew ready to support your land development endeavor. To guarantee seamless project delivery, we provide an all-encompassing approach and a…

Clarity

Analyst, Customer Operations

Vancouver, BC, Canada

$85,000 to $125,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,000 to $125,000 CAD / year
Job type: Full-time
Experience: 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Posting language: English
Posted: Sep 15, 2026

Original job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!

As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.

In this role, your responsibilities will include:

Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
Supporting customers directly via email, providing timely product guidance and technical support.
Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
Obtaining SIE and S7 license shortly after joining.

Required Skills:

2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
Excellent communication and collaboration skills, with the ability to work effectively with team members.
Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).

Compensation: Highly competitive compensation commensurate with experience and contribution.

Vancouver, BC: $85,000-$125,000

For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.

Benefits & Perks:

Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Clarity Women’s Network events.
Significant opportunities for growth into team leadership and management roles.
Entrepreneurial culture and a small and dynamic team.
Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, automated tools, and applicant privacy notice:

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact careers@clarity.com.

Apply About employer

More about this job

Responsibilities

You will manage critical operational processes to ensure efficient user onboarding and provide direct technical support to customers. Additionally, you will identify workflow friction points and contribute to internal documentation and knowledge base development.

Requirements

Candidates must have 2-3 years of experience in a customer-facing or operational role, preferably within SaaS or fintech. You must also possess strong technical aptitude and the ability to obtain SIE and S7 licenses shortly after joining.

Skills

Customer support
Onboarding
Technical support
Process improvement
Documentation
Knowledge base management
Communication
Collaboration
Problem solving
SaaS
Financial technology
SIE license
S7 license
Lifecycle communication

Benefits

Employee stock option plan
Health insurance
Dental insurance
Health spending account
Personal spending account
Commuter benefit
Catered lunches
Onsite gym
Team retreats
Team-building events

Visa sponsorship

Detected

Keywords

Customer Operations
SaaS
Fintech
Onboarding
Technical Support
Process Improvement
Knowledge Base
Lifecycle Emails
SIE License
S7 License
Venture-backed
Secondary Transactions
Operational Efficiency
User Experience
Product Guidance
Data Analysis
Communication
Collaboration
Problem Solving
Customer-first
Equity
Stock Options
Health Benefits
Commuter Benefit
Vancouver HQ

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